Updating to add - the true manager of this location did follow up with me Monday morning and was very receptive to my feedback and customer service frustrations. She was very kind, and I was very impressed the business followed up on a customer concern! Still bummed over the whole situation, but it was resolved in a professional way and that’s much appreciated!
Please stop offering ordering ahead on the app of the customer still has to announce their arrival before the order will be made. What is the point? Truly. And the order is paid for thru the app, so if a customer doesn’t pickup their order timely, that would be on the customer not Scooters. Aligning with other food establishments/ coffee shops on the benefits of mobile apps, ordering ahead, etc would be really beneficial for the business and us regulars! Or please advise the store to have a better line system at minimum. Order ahead VS drive thru? Today was chaos per usual on a Saturday morning. Taking tips and tricks from chick fil a or Dutch bros would be so appreciated!? Also, as others have mentioned, the manager at this location is atrocious. She is just unkind. I don’t think coaching on customer service skills would go very far. Have had a couple of interactions with her over the years, but today’s interaction took the cake. Also, most importantly, the coffee is so hit or miss. The prices are too high (everywhere, not just scooters) to be paying $8 for a warmed up cup of milk. Please get with it scooters! I’m embarrassed to admit how often we frequent Scooters, but would really love to not have to find a new coffee spot! Sadly, it will be unavoidable if changes aren’t made though. PS - shoutout to Vanessa (I think), very kind, professional, problem solver, great all around!
Sierra Miller
This location always loves on my dog so much! I really appreciate it. Not to forget great coffee, friendly employees, and always fast and accurate!
K Tow
I saw some one star reviews for this coffee place. Not my experience. They were quick and the food was good. Matcha Tea Latte and a burrito. Both excellent.
Brandi Leigh
The food is ehhh, but I love my drinks.
Jeffrey Fredrick
It's great!!!
Beverly Enos
Cutest drive thru coffee shop in Missouri! Unique - very affordable! Enjoyed it!
Aubrey Britt
I was here with my Mom yesterday and My Mom asked if they had any milk replacements. The girl on the headset responded then after she thought she cut off the headset we heard her say “Were literally a Coffee Shop-“ then we pulled up. I’m sure if we had waited to pull up we would’ve heard her say something along the lines of “we’re literally a coffee shop of course we have milk replacements”. The girl wearing the headset had two ponytails with curly hair like reddish brown. My Mom is literally the sweetest person ever and the girl on the headset was a complete bully. One thing I can’t stand is a bully. We will not be back. We asked for a blender and it was mostly ice anyway and not good. To your future customers please be kind as the world is already harsh enough.
The black lady who takes orders needs a new job. She is so rude!
Atmosphere: 1
Food: 1
Service: 1
Lauren Ross
For its popularity and long drive through lines, you can get in and out pretty quickly. They have a huge variety of different coffees and breakfast foods.
Atmosphere: 5
Food: 4
Service: 5
Laurena Ross
For its popularity and long drive through lines, you can get in and out pretty quickly. They have a huge variety of different coffees and breakfast foods.
Updating to add - the true manager of this location did follow up with me Monday morning and was very receptive to my feedback and customer service frustrations. She was very kind, and I was very impressed the business followed up on a customer concern! Still bummed over the whole situation, but it was resolved in a professional way and that’s much appreciated!
Please stop offering ordering ahead on the app of the customer still has to announce their arrival before the order will be made. What is the point? Truly. And the order is paid for thru the app, so if a customer doesn’t pickup their order timely, that would be on the customer not Scooters. Aligning with other food establishments/ coffee shops on the benefits of mobile apps, ordering ahead, etc would be really beneficial for the business and us regulars! Or please advise the store to have a better line system at minimum. Order ahead VS drive thru? Today was chaos per usual on a Saturday morning. Taking tips and tricks from chick fil a or Dutch bros would be so appreciated!? Also, as others have mentioned, the manager at this location is atrocious. She is just unkind. I don’t think coaching on customer service skills would go very far. Have had a couple of interactions with her over the years, but today’s interaction took the cake. Also, most importantly, the coffee is so hit or miss. The prices are too high (everywhere, not just scooters) to be paying $8 for a warmed up cup of milk. Please get with it scooters! I’m embarrassed to admit how often we frequent Scooters, but would really love to not have to find a new coffee spot! Sadly, it will be unavoidable if changes aren’t made though. PS - shoutout to Vanessa (I think), very kind, professional, problem solver, great all around!
This location always loves on my dog so much! I really appreciate it. Not to forget great coffee, friendly employees, and always fast and accurate!
I saw some one star reviews for this coffee place. Not my experience. They were quick and the food was good. Matcha Tea Latte and a burrito. Both excellent.
The food is ehhh, but I love my drinks.
It's great!!!
Cutest drive thru coffee shop in Missouri! Unique - very affordable! Enjoyed it!
I was here with my Mom yesterday and My Mom asked if they had any milk replacements. The girl on the headset responded then after she thought she cut off the headset we heard her say “Were literally a Coffee Shop-“ then we pulled up. I’m sure if we had waited to pull up we would’ve heard her say something along the lines of “we’re literally a coffee shop of course we have milk replacements”. The girl wearing the headset had two ponytails with curly hair like reddish brown. My Mom is literally the sweetest person ever and the girl on the headset was a complete bully. One thing I can’t stand is a bully. We will not be back. We asked for a blender and it was mostly ice anyway and not good. To your future customers please be kind as the world is already harsh enough.
Atmosphere: 1
Food: 1
Service: 1
Love my
Atmosphere: 5
Food: 5
Service: 5
Great coffee and
Atmosphere: 5
Food: 5
Service: 5
Autumn serves the best coffee in town!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The black lady who takes orders needs a new job. She is so rude!
Atmosphere: 1
Food: 1
Service: 1
For its popularity and long drive through lines, you can get in and out pretty quickly. They have a huge variety of different coffees and breakfast foods.
Atmosphere: 5
Food: 4
Service: 5
For its popularity and long drive through lines, you can get in and out pretty quickly. They have a huge variety of different coffees and breakfast foods.
Atmosphere: 5
Food: 4
Service: 5
Best Joe in Town!!
Atmosphere: 4
Food: 4
Service: 5
Good matcha smoothie
Atmosphere: 5
Food: 5
Service: 5
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