Great American Cookies

Great customer service, thanks Jennifer!

Jennifer was really helpful and inviting!

Jennifer was so helpful at the Branson, MO location! 🍨

Jennifer was amazing and made us perfect shakes!!!

Perfect customer service by Jennifer

Great customer service thanks to jennifer

Jennifer was great and kids love it.

Bailey helped me pick out an amazing treat today!

Everything was amazing and Jennifer was so nice

Awesome place jennifer was amazing!

The best cookies ever

Atmosphere: 5

Food: 5

Service: 5

I loved their food and atmosphere. Nevaeh especially made it good. I had tipped

Atmosphere: 5

Food: 5

Service: 5

Absolutely terrible experience! $48 for a cookie cake with mistakes and icing scraped off and redone-a mess!

Atmosphere: 1

Food: 1

Service: 1

If I could rate this place negative stars, I would! I ordered (and paid $48) for a cookie cake online 10/11/2024 to be picked up on 10/18/2024 at 3pm. I chose 3pm because that was actually an hour before we were supposed to arrive in town and I wanted to make sure it was ready when we got there since we were doing the birthday party that night. I got there at 4pm, multiple customers in the store for ice cream etc. I informed one of the workers that I was there to pick up my cake. She proceeded to say “We don’t have that ready. We’ve been busy. It’ll be ready in an hour and a half”, I said “I ordered this a week ago and it was supposed to be ready an hour ago”, she said “well i don’t know what to tell you, it’s not done.”
I left and decided we’d come again after dinner. We then go back into the store at 8:30 (4 1/2 hours since they quoted an hour and a half until it’s done). The workers inform me “I’m sorry, it’s not done. Day shift left it here for us to do. We thought it was supposed to be for tomorrow, not today. We’ve been so busy and havnt gotten the time”. One girl left to go in the back and i continue to ask how this is happening, they said it’d be done in an hour and a half at 4pm. I asked to speak with a manager and she said that the other worker is in the back, calling him now. She comes out to say “It won’t be done for another 45 minutes if you all want to wait, it’ll take my manager 25 minutes to get here and then he will decorate it, the cake is already made, it just needs decorated” well at this point, we’ve been here long enough, whast another 45 minutes? The manager shows up, apologizing, stating “we thought this cake was for next week” (The whole staff here just makes up whatever they can to cover their butt.) I proceeded to say “No you didn’t, these girls said they thought it was for tomorrow and your staff at 4pm just said they didn’t have the time and it’d be don’t in an hour and a half!” I told him i ordered this on 10/11 online and it’s already been paid for. He continues to apologize and starts looking for the cake to decorate. No cake to be found. Asks staff “where is the cake I’m supposed to decorate? She says oh… i decorated that earlier for the individual slices in the case to be sold… I’m sorry i forgot”
This place needs to clean house and hire more staff to get things completed! This whole experience was terrible! The manager did refund my money and went ahead and made a cake for us for the following day which we received (he offered to make it that night and drive it to us but it was 10pm at this point and we had young kids that needed to get in bed.) I absolutely will never order or give this establishment my time or money, probably not any great American cookies! PLEASE THINK TWICE BEFORE ORDERING FROM HERE! Attaching pictures of my cake with the website picture. *i had the words changed to say happy birthday and i picked the colors* this cake was also paper thin! I think I’ll stick to reasors cookie cakes next time!

Atmosphere: 1

Food: 1

Service: 1

Regrettably, we are unable to provide a recommendation at this time. It is advisable to avoid visiting the establishment within 30 minutes of closing time. Our group of eight attempted to order blended ice cream on the slab, but the staff informed us that the slab had already been cleaned and was unavailable. Consequently, we were limited to ordering plain ice cream. Despite my reservations, I honored my commitment to the children and proceeded with the purchase. As a matter of principle, I refrained from placing an order myself or going to this location again. We spent $75.68! There are other ice cream companies.

Atmosphere: 3

Food: 3

Service: 3