Super nice staff and very helpful! Loved the cookies here they’re great :) thank you Michael and Erika!
Atmosphere: 5
Food: 5
Service: 5
Julia Dunagan
Amazing cookies and ice cream!
Atmosphere: 5
Food: 5
Service: 5
Alicia Torres
Worst cheese pizza ever and come on I asked for a lemonade refill, and they said they don't do refills on lemonade and the prices were ridiculous
Atmosphere: 2
Food: 1
Service: 3
Inez Young
Bad experienceBeware of this placeDon’t waste your precious time going to this cookie place. We bought two cookie cake slices. I took one bite and had to spit out. So extremely stale and hard. The boy and girl working in there had the worstest attitudes when I asked for a refund and gave them back their cookies. They never would give me a refund and was rude to me and my husband and my 9 year old son. We’re on a vacation and was treated horrible. We felt like we got robbed. We paid for cookies we gave back to them and couldn’t eat. And he wouldn’t give us back our money.I have been to many American cookies over the years this was the worstest experience ever. And at a different store in the mall a lady told me that others know it’s a bad cookie place and she recommended to never to go there again. The guy that works in American cookie kicked us out for asking for a refund. People don’t waste your money in here.
austin johnson
Closed over hour early. Was rude to us and didn't have cookies.
Kyle Hodson
The cookies were great and the staff was very polite and efficient!
Amari Coleman
Joshua was amazing! Very nice, inviting, and the cookies were great.
Todd Lankerd
Two ice cream cones: 20 bucks. ??? Ridiculously overpriced. The two young ladies working the place were giving it their best shot but the service was pretty slow. They also had maybe a 10 year old running the cash register, gotta say that his customer service skills were top notch for his age! Haha
Laken Taylor
Went in about noon. No cookie cake slices. Asked if she had anymore thinking maybe she’ll have a cookie cake in the back and go cut one and throw some icing on it. Nope. Too much work for her apparently. I’ve worked at the cookie company before. We always had extra cookie cakes in the back to put out. Second cookie company I’ve gone to and the girl didn’t want to make extra cookie slices or make doozies if they weren’t pre made. So I went back and ordered an entire cookie cake so I would have cookie cake slices and give them another chance. When I get in the car I went to get me a slice and it’s so hard, not even eatable. If I wanted a hard cookie cake i would have gone to Walmart and got one of theirs for cheaper. Cookie cakes shouldn’t be hard from top to bottom. Definitely not walking all the way back down with it. Unfortunately they have the worst location. Also the girls should be taught when they make doozies you’re supposed to use an entire scoop for icing. Not pipe some on and call it a day. The manager needs to whip these people in shape.
W E
Went here for a family treat. My daughter ordered a shake in the only size they served, and I ordered a cookie sandwich using chocolate cookies. The manager gave me one with chocolate chips instead. I told him I asked for the other cookies, and he refused to remake it. He argued with me and wanted me to pay for the other one first. He again refused to make it and argued with me about it. Once i said I wasn't paying, he wanted to remake the item. I would avoid this place at all costs. It was a horrible experience.
I would give them lower but it wouldn't let me. They threw my cake away and wouldn't give me a reason why. On top of that they gave me a spare one they had and just decorated it with a bunch of frosting. Instead of at least giving me a discount for giving me a different cake, they gave me "complimentary" bottles of water that looked like they were just reused seeing as how the seals were broken
Ashley Fisher
These are two new employees at marble slab and I am Ashleyand he is Jared. We promise to make your experience worth while!! To all our month ago not good reviews we actually have new staff who are guaranteed to make your experience 10000000 x bettter or its on me! Now please do understand we stay hectic 10000% of the day! And we do our best to please every customer as best as we can! Hope y’all will give us another shot at being the marble slab creamery you expected! Hope to see you really soon ! I’m. Ashley and look forward to seeing you real soon
Hailey Miles
We enjoyed the employees humor and the ice cream was so great. I got their deal while I was there three weeks ago and It was so good I had to come back and get seconds.
Tim Gardner
Stopped at this place because we saw an advertisement online as we were looking for a unique ice cream experience. Asked about the the Majestic shakes as those are what brought us to this place. The staff advised that it was expensive, but we wanted one anyway, so we ordered the cotton candy majestic shake. First, the lollipop was about 1/4 size of the shake advertised in the picture. The shake didn't look anything at all what was pictured really! Secondly, he did not put sprinkles on it. Third, he didn't even fill the cup all the way. This shake was $12.99+ tax and didn't even get what was pictured in their advertisements online and at the store itself. Very dissatisfied.
Super nice staff and very helpful! Loved the cookies here they’re great :) thank you Michael and Erika!
Atmosphere: 5
Food: 5
Service: 5
Amazing cookies and ice cream!
Atmosphere: 5
Food: 5
Service: 5
Worst cheese pizza ever and come on I asked for a lemonade refill, and they said they don't do refills on lemonade and the prices were ridiculous
Atmosphere: 2
Food: 1
Service: 3
Bad experienceBeware of this placeDon’t waste your precious time going to this cookie place. We bought two cookie cake slices. I took one bite and had to spit out. So extremely stale and hard. The boy and girl working in there had the worstest attitudes when I asked for a refund and gave them back their cookies. They never would give me a refund and was rude to me and my husband and my 9 year old son. We’re on a vacation and was treated horrible. We felt like we got robbed. We paid for cookies we gave back to them and couldn’t eat. And he wouldn’t give us back our money.I have been to many American cookies over the years this was the worstest experience ever. And at a different store in the mall a lady told me that others know it’s a bad cookie place and she recommended to never to go there again. The guy that works in American cookie kicked us out for asking for a refund. People don’t waste your money in here.
Closed over hour early. Was rude to us and didn't have cookies.
The cookies were great and the staff was very polite and efficient!
Joshua was amazing! Very nice, inviting, and the cookies were great.
Two ice cream cones: 20 bucks. ??? Ridiculously overpriced. The two young ladies working the place were giving it their best shot but the service was pretty slow. They also had maybe a 10 year old running the cash register, gotta say that his customer service skills were top notch for his age! Haha
Went in about noon. No cookie cake slices. Asked if she had anymore thinking maybe she’ll have a cookie cake in the back and go cut one and throw some icing on it. Nope. Too much work for her apparently. I’ve worked at the cookie company before. We always had extra cookie cakes in the back to put out. Second cookie company I’ve gone to and the girl didn’t want to make extra cookie slices or make doozies if they weren’t pre made. So I went back and ordered an entire cookie cake so I would have cookie cake slices and give them another chance. When I get in the car I went to get me a slice and it’s so hard, not even eatable. If I wanted a hard cookie cake i would have gone to Walmart and got one of theirs for cheaper. Cookie cakes shouldn’t be hard from top to bottom. Definitely not walking all the way back down with it. Unfortunately they have the worst location. Also the girls should be taught when they make doozies you’re supposed to use an entire scoop for icing. Not pipe some on and call it a day. The manager needs to whip these people in shape.
Went here for a family treat. My daughter ordered a shake in the only size they served, and I ordered a cookie sandwich using chocolate cookies. The manager gave me one with chocolate chips instead. I told him I asked for the other cookies, and he refused to remake it. He argued with me and wanted me to pay for the other one first. He again refused to make it and argued with me about it. Once i said I wasn't paying, he wanted to remake the item. I would avoid this place at all costs. It was a horrible experience.
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I would give them lower but it wouldn't let me. They threw my cake away and wouldn't give me a reason why. On top of that they gave me a spare one they had and just decorated it with a bunch of frosting. Instead of at least giving me a discount for giving me a different cake, they gave me "complimentary" bottles of water that looked like they were just reused seeing as how the seals were broken
These are two new employees at marble slab and I am Ashleyand he is Jared. We promise to make your experience worth while!! To all our month ago not good reviews we actually have new staff who are guaranteed to make your experience 10000000 x bettter or its on me! Now please do understand we stay hectic 10000% of the day! And we do our best to please every customer as best as we can! Hope y’all will give us another shot at being the marble slab creamery you expected! Hope to see you really soon ! I’m. Ashley and look forward to seeing you real soon
We enjoyed the employees humor and the ice cream was so great. I got their deal while I was there three weeks ago and It was so good I had to come back and get seconds.
Stopped at this place because we saw an advertisement online as we were looking for a unique ice cream experience. Asked about the the Majestic shakes as those are what brought us to this place. The staff advised that it was expensive, but we wanted one anyway, so we ordered the cotton candy majestic shake. First, the lollipop was about 1/4 size of the shake advertised in the picture. The shake didn't look anything at all what was pictured really! Secondly, he did not put sprinkles on it. Third, he didn't even fill the cup all the way. This shake was $12.99+ tax and didn't even get what was pictured in their advertisements online and at the store itself. Very dissatisfied.
The Ice cream is delicious!