Subway

I’m in the hospital and ordered food. My sons went to pick it up and got the wrong drink. Instead of them offering a different bottled drink like I had ordered they downgraded my drink and I sent my son back to the store to get something different. This made them made and they didn’t want to honor my original order, and there was a back and forth over the phone. The staff is rude and lack customer service skills. Vegetables are old and soggy and they didn’t have what I asked for and tried to downgrade my drink. When I refused and said that I wanted to return the entire order then he gave my son what I paid for but told him to tell me never to order from them again. I wanted to return everything I paid for but there just greedy and lack decency. Never order from these people because they feel their customers are disposable. Run them out of business!!

Atmosphere: 1

Food: 1

Service: 1

Server very skimpy. The most expensive subway ive been to. why is a 6in 10 dollars

Atmosphere: 2

Food: 4

Service: 1

Didn’t let me use my gift card said that it was missing apart, which it wasn’t. So I had to use My card, which is messed up because it is a gift card that hasn’t even been used yet Also, there’s soda machine has mold all over it and the tea machines look like they haven’t been clean in a month.

Atmosphere: 1

Food: 2

Service: 1

We got the worst service experience.
The person who made the sandwich did not respond in a kind manner.

Atmosphere: 2

Food: 3

Service: 1

The only subway in St. Louis that doesn't coupons... How stupid do you have to be to only accept coupons for certain items? Wasting product and losing too much money doing that. Too overpriced to even be acting like that. And the girl and the guy that was taking my order up there was acting like they're challenged, stared at me like I was crazy when I was trying to place my order.. Especially the girl; does she have hearing problems? How are the both of you so incompetent? Never again. It's no wonder this place is always empty. Hope this subway gets shut down and everyone there loses their job

Atmosphere: 1

Food: 1

Service: 1

Most expensive Subway I have ever been to. When questioned about it the staff simply responded with “We don't honor subways prices.” Nearly all customers that ordered during our visit were shocked by the prices and complained

Atmosphere: 1

Food: 3

Service: 1

These guys are taking extra price compare to all other subways in Missouri
Worst management

Atmosphere: 2

Food: 2

Service: 1

The young man who waited on us was smiling and very personable. The dining room was clean, plus we enjoyed the music that was playing.

Atmosphere: 5

Food: 5

Service: 5

Always friendly, fresh, I got the rewards visit but must say they never encourage it ,I've been to over five locations and have spent hundreds on these Subway affiliated franchises, if you don't read the offers which alot of them don't honor advertise, the advertising is the catch but the honor is not sacred ??‍♀️ Subway question, WHY TAKE AWAY THE WRAP FOR JUST FLATBREAD? !!JUST put my meat on that parchment paper!! I got my own crakers?

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Turkey Wrap, White Chip Macadamia Nut, Chipotle Southwest Steak & Cheese Signature Wrap, The Boss, Black Forest Ham Chopped Salad, Cookies, Rotisserie-Style Chicken, Oatmeal Raisin, Subway Club

I like this subway very much! Good service, nice interior,And good food!

Atmosphere: 5

Food: 5

Service: 5

I love this subway! Very clean and very organized.and very good service! I recommend this place.

Atmosphere: 5

Food: 5

Service: 5

Sat., Jan. 6, 2024: 11977 St. Charles Rock Road, Bridgeton MO location: DON'T USE THEIR CURBSIDE PICKUP!! This was my first and last time using it. I sat outside 15 minutes past my pickup time and my sister ended up going in and getting it for me. I have severe osteoarthritis but normally go in and pickup but decided to use their curbside. When my sister went in to get the sandwich the "gentleman" behind the counter said he was busy making her sandwich and others...In my opinion he just didn't want to come outside because there was another employee helping other people so he had the time. Just plain lazy and inconsiderate! They shouldn't have a curbside pickup option if they aren't going to honor it.

Service: 1

They barely put any meat on your sandwich! I went home and put my own meat on

Atmosphere: 3

Food: 2

Service: 3

Is a subway ever really 5 stars? Food ok service ok and it was clean so there's that.

Atmosphere: 3

Food: 4

Service: 4

I ordered my order online and it got messed up the driver brought me the wrong food, so I took the food back to the subway turns out I was at the wrong location it ordered from the subway further away, anyway the owner of this location showed great customer service even tho he did correct me and told me I was at the wrong location he still made my order again without charging

Atmosphere: 5

Food: 5

Service: 5