Charleys Cheesesteaks

All mexican employees karaoke singing as if they are in a public Zócalo Plaza in Mexico City. Like seriously what are you guys thinking? you don't see the Chinese singing or the Hindus singing who have the juice bar establishment just beside them.
We are in US soil in a public service location, not at your house or a public plaza. Never seen anything like it, and wanted to tell them to shut up and let all of us eat peacefully.
I reported their childish behavior to headquarters.

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: French Fries, Philly Cheesesteak

Order our food ahead,not ready. Had 2 good while to wait for our order. Sandwichesis barely have any meat mostly bread and veggies they need to add either more meat or lower the prices

Atmosphere: 5

Food: 2

Service: 2

Not worth the money

Atmosphere: 2

Food: 1

Service: 3

Do not come here They don't have anyone to can speak English and they want to put lettuce tomatoes and mushrooms on a Philly cheesesteak that is not how you make a Philly cheesesteak at all ever and if you tell them no people around you will start insulting you because they want to make a hamburger sandwich out of a Philly cheese steak

Atmosphere: 1

Service: 1

Recommended dishes: Philly Cheesesteak

I walk into the store and ask for large ultimate fries and large strawberry lemonade I always ask for the beef on the side as I paid extra for it on this occasion he said he had to ask his manager who is the same person who made it for me the last time and charges me for the meat she said she cannot do that to him so I said but why you did it the last time so I ask him to speak with her and she refuses to so when I ask him for her name she said she cannot give me her name so I said to the guy what your name and what your manager name he said he cannot do that either well I get my order and he did not give me the recipe which I had to ask for what rude customer service and I paid for a large fries and got a small. the manager was rude, refusing to talk with me as I have done this at every Charley's I have been to and always got charged for the meat. well the Charley Philly #02380 Wal-Mart S loop 288 need to learn how to handle customers issue and she as a manager need training and to train her associate on customer service. and to make it worst employee Hannah c name is on the recipe and it a man of Indian heritage who took my order so Charley's fix your manager in store on how to deal with customer problems.

I DO NOT RECOMMEND THIS CHARLEYS!!!! the food is good. but the management and the service in the Charleys cheesesteak in St Augustine Florida in the Walmart is horrible! I was overcharged by more than $4 and their signs all over the place quoting the correct price. the manager was nowhere to be found so the cashier called her and they still refused to adjust my charge. there is no way to get in touch with corporate the phone number that I did find sounded like it was in China. she said that there was no corporate phone number. I think it's very serious matter when I restaurant cannot be contacted about one of their stores and their managers.

I have been a long time customer, I eat at Charley's once or twice a week, but last night the sandwich meat was different. the meat the cook tossed on the grill looked to be about 50/50 ratio of meat and fat, usaly I don't even notice fat , when eating the sandwich it tasted terrible ,the meat was completely different.... if this is your new normal you have just lost a long time customer

Great food. Will come back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Fries

They were really busy and got the orders put quick. I've had the bacon 3 cheesesteak and the chicken Philly. Both were amazing!

The food was on point…waiting in line for your order 3-5 minutes… This will be my " go to “restaurant …. And if I had to give it a rating with the customer service and food all together it would be a 10

The mexican casher sabastian was too rude and did allow to change the dish. He did not even try to help. Very poor customer service.

Atmosphere: 1

Food: 2

Service: 1

Terrible service. The older female cashier in Rosemont outlet mall was rude and unprofessional. I’ll never spend money here due to her. And GM Rick did nothing to reprimand her, only apologies and an offer of a coupon.

Always a fantastic sandwich here and the cheese fries are honestly addicting!

Atmosphere: 5

Food: 5

Service: 5

Always a fantastic sandwich here and the cheese fries are honestly addicting!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese & Bacon Fries, Chicken California Cheesesteak Boxed Meal

EVERY time we go to the mall, our kids ask to eat here. The employees are always helpful and food is always good!

Atmosphere: 5

Food: 5

Service: 5