I love this Starbucks. The baristas are so nice and friendly. They were really slammed this morning, but they stayed calm, cool and collected and just worked solidly to get everything accomplished. Kudos to you all!
Atmosphere: 5
Food: 5
Service: 5
Seanyea Lowe
If you are of color I highly recommend going to a different starbucks. Today experience really took me back by surprise because I never seen so much disrespect and attitude from the employees at this store. I will never return very rude person at the speaker when ordering at the window and a lot of eye rolling and slamming of the window in my face. Manager in charge did not De-escalate the situation she just added fuel to the fire I don't know what caused me to be treated this way it was unprovoked. I genuinely feel I was discriminated against. No returning to this store for me.
Atmosphere: 1
Service: 1
Amy Schmidt
Arthur is great always friendly and fast
Bria Richie
I order Starbucks almost everyday. I received a matcha that was very clumpy and kindly asked for them to remake it. They were very rude about it.
Atmosphere: 1
Food: 1
Service: 1
Melissa Besand
Very friendly and always delish
Atmosphere: 5
Food: 5
Service: 5
Geena Lee
Always my go to for the mornings
Atmosphere: 4
Food: 5
Service: 5
AlenMujkanovic
Always mess up my order and one day a young woman was rude because i didnt want to order food and i just told her i needed to coffee because i was running late to work. Out of all the Starbucks this is the one i most hate .
Hello all! I have a positive experience 99% of the time I have driven through. When I’m on the go, I love that this place is exclusively drive thru. I had been met with nothing but amazing employees up until earlier this afternoon.
I placed an order around 3:46PM or so, on this day 12/6/24. Unfortunately, this time ordering, I was met with…a defeated attitude. The girl who took my order seemed down and depressed about something. She has blonde hair and some freckles on her face. I ordered a hot venti Chestnut Praline Latte with oatmilk, no whip. The order was perfect.
To the girl I describe, if you get a chance to read this, I just hope the rest of your shift went better. I could tell you were upset about something, maybe someone. I hope you have a better day the next time you clock in. I know it can be difficult taking coffee orders all day. Believe me, some customers are harder to interact with than others. Keep your head up, and try your best to interact with new customers with a more positive attitude. I don’t know what you’re going through, but whatever it is, I hope you get through it and feel better.
Atmosphere: 1
Food: 5
Service: 4
Melanie M
Friendly staff and beautifully crafted coffees.
Service: 5
Taliyah
Your employee Alexia(?) is probably one of the worst I've ever come across. She had an attitude when taking my order through the speaker. Then I got to the window and was met with the same horrible attitude, huffing & sighing, and a grimace. Like she was annoyed that I was even there. Please give this woman an entry level course on basic customer service and professionalism. Sheesh.
Atmosphere: 1
Food: 3
Service: 1
Mary Jackson
I'm writing to express my concern about the way your staff handled a situation earlier today. I was in the car behind a customer who was having a disagreement with your team. A staff member/black girl approached to assist the manager, which only escalated the situation.
When the customer placed her order, she had difficulty hearing due to issues with the speaker. She requested just a medium dark roast coffee. However, when she pulled up, the manager refused to give her the coffee, stating, "You pulled up, so I’m not giving it to you." The manager's rudeness held up the line, and the staff member's involvement only added to the confrontation.
This situation could have been easily resolved if the manager had simply handed over the medium coffee. I hope you can address this issue to improve customer service in the future.
It's disappointing to see that your staff upset a customer to the point where they felt the need to use inappropriate language. This behavior is not acceptable for a manager. I will also be reaching out to corporate about this incident, and I have recorded the entire situation for reference.
I do this once in a while.
Atmosphere: 3
Food: 4
Service: 5
Not nice staff
Atmosphere: 1
Food: 2
Service: 1
I love this Starbucks. The baristas are so nice and friendly. They were really slammed this morning, but they stayed calm, cool and collected and just worked solidly to get everything accomplished. Kudos to you all!
Atmosphere: 5
Food: 5
Service: 5
If you are of color I highly recommend going to a different starbucks. Today experience really took me back by surprise because I never seen so much disrespect and attitude from the employees at this store. I will never return very rude person at the speaker when ordering at the window and a lot of eye rolling and slamming of the window in my face. Manager in charge did not De-escalate the situation she just added fuel to the fire I don't know what caused me to be treated this way it was unprovoked. I genuinely feel I was discriminated against. No returning to this store for me.
Atmosphere: 1
Service: 1
Arthur is great always friendly and fast
I order Starbucks almost everyday. I received a matcha that was very clumpy and kindly asked for them to remake it. They were very rude about it.
Atmosphere: 1
Food: 1
Service: 1
Very friendly and always delish
Atmosphere: 5
Food: 5
Service: 5
Always my go to for the mornings
Atmosphere: 4
Food: 5
Service: 5
Always mess up my order and one day a young woman was rude because i didnt want to order food and i just told her i needed to coffee because i was running late to work. Out of all the Starbucks this is the one i most hate .
Friendly employees and quick service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Hello all! I have a positive experience 99% of the time I have driven through. When I’m on the go, I love that this place is exclusively drive thru. I had been met with nothing but amazing employees up until earlier this afternoon.
I placed an order around 3:46PM or so, on this day 12/6/24. Unfortunately, this time ordering, I was met with…a defeated attitude. The girl who took my order seemed down and depressed about something. She has blonde hair and some freckles on her face. I ordered a hot venti Chestnut Praline Latte with oatmilk, no whip. The order was perfect.
To the girl I describe, if you get a chance to read this, I just hope the rest of your shift went better. I could tell you were upset about something, maybe someone. I hope you have a better day the next time you clock in. I know it can be difficult taking coffee orders all day. Believe me, some customers are harder to interact with than others. Keep your head up, and try your best to interact with new customers with a more positive attitude. I don’t know what you’re going through, but whatever it is, I hope you get through it and feel better.
Atmosphere: 1
Food: 5
Service: 4
Friendly staff and beautifully crafted coffees.
Service: 5
Your employee Alexia(?) is probably one of the worst I've ever come across. She had an attitude when taking my order through the speaker. Then I got to the window and was met with the same horrible attitude, huffing & sighing, and a grimace. Like she was annoyed that I was even there. Please give this woman an entry level course on basic customer service and professionalism. Sheesh.
Atmosphere: 1
Food: 3
Service: 1
I'm writing to express my concern about the way your staff handled a situation earlier today. I was in the car behind a customer who was having a disagreement with your team. A staff member/black girl approached to assist the manager, which only escalated the situation.
When the customer placed her order, she had difficulty hearing due to issues with the speaker. She requested just a medium dark roast coffee. However, when she pulled up, the manager refused to give her the coffee, stating, "You pulled up, so I’m not giving it to you." The manager's rudeness held up the line, and the staff member's involvement only added to the confrontation.
This situation could have been easily resolved if the manager had simply handed over the medium coffee. I hope you can address this issue to improve customer service in the future.
It's disappointing to see that your staff upset a customer to the point where they felt the need to use inappropriate language. This behavior is not acceptable for a manager. I will also be reaching out to corporate about this incident, and I have recorded the entire situation for reference.
Atmosphere: 1
Food: 1
Service: 1
This is a drive thru only location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Croissant
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