Starbucks Coffee Company

when they designed this location, they thought to themselves “hey how can we make it as difficult as possible for customers to enter the premises”

I visited this location through the drive-through and received an incorrect drink. When I brought it to the employee’s attention, she insisted that the drink was what I ordered instead of offering to remake it.
I then called the store to speak with a manager. During that call, I was told I would need to go to another Starbucks location. The manager also stated that a remake had been offered at the window, which is not accurate. No remake was offered — I was simply told that this is what I ordered.
Additionally, I was told that I was “having a bad day” That comment was inappropriate and unprofessional. I was simply trying to resolve an incorrect order.
I understand mistakes happen, but the way this situation was handled lacked accountability and basic customer service. A simple apology and offer to remake the drink would have resolved the issue

It was grand.

Atmosphere: 5

Food: 5

Service: 5

I do this once in a while.

Atmosphere: 3

Food: 4

Service: 5

Not nice staff

Atmosphere: 1

Food: 2

Service: 1

I love this Starbucks. The baristas are so nice and friendly. They were really slammed this morning, but they stayed calm, cool and collected and just worked solidly to get everything accomplished. Kudos to you all!

Atmosphere: 5

Food: 5

Service: 5

If you are of color I highly recommend going to a different starbucks. Today experience really took me back by surprise because I never seen so much disrespect and attitude from the employees at this store. I will never return very rude person at the speaker when ordering at the window and a lot of eye rolling and slamming of the window in my face. Manager in charge did not De-escalate the situation she just added fuel to the fire I don't know what caused me to be treated this way it was unprovoked. I genuinely feel I was discriminated against. No returning to this store for me.

Atmosphere: 1

Service: 1

Arthur is great always friendly and fast

I order Starbucks almost everyday. I received a matcha that was very clumpy and kindly asked for them to remake it. They were very rude about it.

Atmosphere: 1

Food: 1

Service: 1

Very friendly and always delish

Atmosphere: 5

Food: 5

Service: 5

Always my go to for the mornings

Atmosphere: 4

Food: 5

Service: 5

Always mess up my order and one day a young woman was rude because i didnt want to order food and i just told her i needed to coffee because i was running late to work. Out of all the Starbucks this is the one i most hate .

Friendly employees and quick service!

Atmosphere: 5

Food: 5

Service: 5

Hello all! I have a positive experience 99% of the time I have driven through. When I’m on the go, I love that this place is exclusively drive thru. I had been met with nothing but amazing employees up until earlier this afternoon.

I placed an order around 3:46PM or so, on this day 12/6/24. Unfortunately, this time ordering, I was met with…a defeated attitude. The girl who took my order seemed down and depressed about something. She has blonde hair and some freckles on her face. I ordered a hot venti Chestnut Praline Latte with oatmilk, no whip. The order was perfect.

To the girl I describe, if you get a chance to read this, I just hope the rest of your shift went better. I could tell you were upset about something, maybe someone. I hope you have a better day the next time you clock in. I know it can be difficult taking coffee orders all day. Believe me, some customers are harder to interact with than others. Keep your head up, and try your best to interact with new customers with a more positive attitude. I don’t know what you’re going through, but whatever it is, I hope you get through it and feel better.

Atmosphere: 1

Food: 5

Service: 4

Friendly staff and beautifully crafted coffees.

Service: 5