Panera as expected. We are regulars to this chain. Got breakfast begal sandwiches. Very good, will order again.
Raquel H
My favorite fast food 🥑
Craig Morrison
Nothing exceptional
Atmosphere: 3
Food: 3
Service: 3
Brian Stricklan
The staff was very nice and helpful. The food came out fast and exactly how it should.
Atmosphere: 5
Food: 5
Service: 5
LovinMy50’s
Drive thru was closed so went inside. Order taker seemed bothered, clipped, stressed but not impolite. As I waited for my to go order, I could see a fairly dirty place- would not want to eat in. The foodworker behind counter was clearly voicing her disgust w her work situation stating how “today sucks, tomorrow is gonna suck and next week is gonna suck even more bc I am taking days off”- making me less than confidant in eating the food being made for me. W that being said - our sandwiches were ok, thankfully. I spent $30 and tipped for a unpleasant experience and mediocre food. That’s kinda par for the course these days. Sadly.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Bacon Turkey Bravo
Benjamin Hillman
My vegetarian wife ended up with bacon in her oatmeal. This is the second time at a Panera that this has happened. How is this cross contamination happening? Do they have crumbled bacon near the oatmeal toppings?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Breakfast Sandwich
Jessica Polk Sentell
Can’t say enough good things about the closing team leader on Aug 6, 2024. We came in from the airport close to closing time and asked if it was too late to make a to-go order. He was extremely gracious, helpful, and kind and assured us they’d be fine to make our meals. Many people would have said no or at least been annoyed, and it would have been understandable if he’d wanted to send us on our way. Instead, he went out of his way to be kind and helpful.
Dietary restrictions: I have a severe dairy allergy, and Panera is one of the easiest places for me to eat. Their menu is easy to ID allergens and modify orders. They nearly always package my food separately and allergen labeled.
Kid-friendliness: Great kid options!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, New Pomegranate Hibiscus Tea - Naturally Flavored Herbal Tea, Chips, Mac & Cheese
Raychell M
Hudson provided amazing customer service for me and my girls!
I recently had the worst customer service at this location in regards to a delivery order. I had to call the store three separate times in one night. The first time I called, the employee said I could either cancel my order or call the "other" store. My emailed receipt from Panera had this location's contact info on it, but I guess there's a different Panera on 13275 Manchester Road with the same phone number that I was suppose to call. Silly me. (I never found out what other store she meant because the employee would not elaborate any further when I asked). Anyway, she cancelled my order and I had to reorder it on the website. Later, I had to call a 2nd time because when my delivery order finally arrived I was missing half of it. I tried explaining the situation with the same employee I talked to previously. She rudely interrupted me, told me they would resend my order, and then hung up on me. I was over it at this point, so I called back a 3rd time to get a refund. I told the employee I didn't appreciate being hung up on. She claims she didn't do that, which is ironic because during this last call she once again hung up on me after saying she'll cancel the order again. The only positive thing I will say is that I received my refunds from Panera very quickly. Still, I will never do a delivery order with Panera ever again.
Atmosphere: 1
Food: 3
Service: 1
Kina Heather
It's always so busy and so loud. Food is good but everything is overpriced. I go less and less often.
Atmosphere: 3
Food: 4
Service: 3
Sabrina Kuo
Good food good place.
Atmosphere: 5
Food: 5
Service: 5
Doug Alsip
Healthy taste the option to this crazy world that we live in today.
Atmosphere: 5
Food: 5
Service: 5
Bill Mosley
Right down the street. Changed the menu back to MORE? of what it used to be.
Good job
Panera as expected. We are regulars to this chain. Got breakfast begal sandwiches. Very good, will order again.
My favorite fast food 🥑
Nothing exceptional
Atmosphere: 3
Food: 3
Service: 3
The staff was very nice and helpful. The food came out fast and exactly how it should.
Atmosphere: 5
Food: 5
Service: 5
Drive thru was closed so went inside. Order taker seemed bothered, clipped, stressed but not impolite. As I waited for my to go order, I could see a fairly dirty place- would not want to eat in. The foodworker behind counter was clearly voicing her disgust w her work situation stating how “today sucks, tomorrow is gonna suck and next week is gonna suck even more bc I am taking days off”- making me less than confidant in eating the food being made for me.
W that being said - our sandwiches were ok, thankfully.
I spent $30 and tipped for a unpleasant experience and mediocre food. That’s kinda par for the course these days. Sadly.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Bacon Turkey Bravo
My vegetarian wife ended up with bacon in her oatmeal. This is the second time at a Panera that this has happened. How is this cross contamination happening? Do they have crumbled bacon near the oatmeal toppings?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Breakfast Sandwich
Can’t say enough good things about the closing team leader on Aug 6, 2024. We came in from the airport close to closing time and asked if it was too late to make a to-go order. He was extremely gracious, helpful, and kind and assured us they’d be fine to make our meals. Many people would have said no or at least been annoyed, and it would have been understandable if he’d wanted to send us on our way. Instead, he went out of his way to be kind and helpful.
Dietary restrictions: I have a severe dairy allergy, and Panera is one of the easiest places for me to eat. Their menu is easy to ID allergens and modify orders. They nearly always package my food separately and allergen labeled.
Kid-friendliness: Great kid options!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, New Pomegranate Hibiscus Tea - Naturally Flavored Herbal Tea, Chips, Mac & Cheese
Hudson provided amazing customer service for me and my girls!
Atmosphere: 5
Food: 5
Service: 5
Music seemed more for dancing than dining.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I recently had the worst customer service at this location in regards to a delivery order. I had to call the store three separate times in one night. The first time I called, the employee said I could either cancel my order or call the "other" store. My emailed receipt from Panera had this location's contact info on it, but I guess there's a different Panera on 13275 Manchester Road with the same phone number that I was suppose to call. Silly me. (I never found out what other store she meant because the employee would not elaborate any further when I asked). Anyway, she cancelled my order and I had to reorder it on the website.
Later, I had to call a 2nd time because when my delivery order finally arrived I was missing half of it. I tried explaining the situation with the same employee I talked to previously. She rudely interrupted me, told me they would resend my order, and then hung up on me. I was over it at this point, so I called back a 3rd time to get a refund. I told the employee I didn't appreciate being hung up on. She claims she didn't do that, which is ironic because during this last call she once again hung up on me after saying she'll cancel the order again.
The only positive thing I will say is that I received my refunds from Panera very quickly. Still, I will never do a delivery order with Panera ever again.
Atmosphere: 1
Food: 3
Service: 1
It's always so busy and so loud. Food is good but everything is overpriced. I go less and less often.
Atmosphere: 3
Food: 4
Service: 3
Good food good place.
Atmosphere: 5
Food: 5
Service: 5
Healthy taste the option to this crazy world that we live in today.
Atmosphere: 5
Food: 5
Service: 5
Right down the street. Changed the menu back to MORE? of what it used to be.
Atmosphere: 5
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