Worst white castle EVER . We stopped on the way to Kentucky after picking up my aunt. The door was locked , like it was covid all over again, so we used the drive thru. Couldn't hear the person ( when we ordered or at the window) , fries were cold and sliders luke warm. By the way, there were only 2 cars in line This is the only bad experience I've ever had at any White Castle .
Atmosphere: 1
Food: 2
Service: 2
J Ward
I introduced my grandson to his first White Castle. He seemed to appreciate this iconic experience.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Hale
In the drive thru...ordered with one car at the winodw....once I ordered i sat behind the ONE car for 15mins.. then I get to window and the employee was very rude and didn't day anything to me but my total
Service: 1
Samantha Jester
The restaurant was a little dirty, and the staff was more concerned with their own conversations than helping customers. The food was great, but it did take a little while longer than I think necessary to get it.
Atmosphere: 3
Food: 5
Service: 3
Robin Alvarez
It took ten minutes standing at the counter with no one in front of me to get my order taken. Then another 25 minutes to get my food. They care more about moving the drive thru so just go there.
Atmosphere: 1
Food: 4
Service: 1
Samantha Whitehead
Got the shrimp nibblers, half the batter was still raw, the tables were covered in syrup from breakfast, and it always takes at least 10 minutes to get help at the registers, if you get help at all. Best to just avoid.
Atmosphere: 1
Food: 1
Service: 1
Allea Christos
Place order at drive thru reading the huge menu I placed my order by repeating what the picture was revealing to me. I told them exactly what I wanted and they repeated it back to me clearly. I get to window and thought it was a little over priced from the advertised price. And I figured I would just wait for receipt. There was additional 3.87 on each combo meal as if I was buying them separately. (I wasn’t by the way) I had 3 combos!! Adds up. But the combo I ordered came with 4 sliders two chicken and two beef. But over charged and the bag was less than full of sliders. We each got two tiny sliders and small thing half full of cold fries and when we asked the lady that apparently was a manager she started to get very rude. By the end of the discussion she made sure to give us two 5.00 gift cards. And explain we were holding up the line there was another vehicle behind us. Which just pulled up by the way. So now we are not important as the guy in the pickup behind us and we were rush along with empty stomach and cold fries and empty pockets. Maybe we pick a different White Castle on next trip. All in all We got 6 slider for the same price we could of got two crave case with 20 sliders in each
Atmosphere: 2
Food: 2
Service: 1
Aerial Heating & Air Conditioning
Fish was HORRIBLE!!!!
Atmosphere: 2
Food: 1
Service: 2
Teresa
We've done White Castle Valentines day for the last 3 years, this was our first time at Eureka. Not much decoration, no extras. I was expecting more. The food was fine, and service was OK.
Debbie
Always a fun experience to have Valentine's Day dinner at White Castle! The restaurant was decorated so cute & we enjoyed the extra touches. Service was great & you can't beat the food! We'll be back!
Recommended dishes: White Castle Burger Slider with Cheese
Amy Dotson
Ordered with mobile app and my order was sitting on the cabinet but still waited extra 15min
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: White Castle Burger Slider with Cheese
Wendy Hendricks
Horrible food. Never go back.
Food: 1
Amanda Lawrence
Service was slow. We waited in line for over 20 minutes for our food. It wasn't hot by the time we got it. Was disappointed by the overall service.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Fries, Original Slider, Onion Rings
Ciara George
We ordered a slider Case. Waited a hour and a half. The guy kept my card and then pulled us forward to wait then he said sorry he ran it back outside to me. The food wasn't good.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: White Castle Burger Slider with Cheese
Worst white castle EVER .
We stopped on the way to Kentucky after picking up my aunt.
The door was locked , like it was covid all over again, so we used the drive thru.
Couldn't hear the person ( when we ordered or at the window) , fries were cold and sliders luke warm. By the way, there were only 2 cars in line
This is the only bad experience I've ever had at any White Castle .
Atmosphere: 1
Food: 2
Service: 2
I introduced my grandson to his first White Castle. He seemed to appreciate this iconic experience.
Atmosphere: 5
Food: 5
Service: 5
In the drive thru...ordered with one car at the winodw....once I ordered i sat behind the ONE car for 15mins.. then I get to window and the employee was very rude and didn't day anything to me but my total
Service: 1
The restaurant was a little dirty, and the staff was more concerned with their own conversations than helping customers. The food was great, but it did take a little while longer than I think necessary to get it.
Atmosphere: 3
Food: 5
Service: 3
It took ten minutes standing at the counter with no one in front of me to get my order taken. Then another 25 minutes to get my food. They care more about moving the drive thru so just go there.
Atmosphere: 1
Food: 4
Service: 1
Got the shrimp nibblers, half the batter was still raw, the tables were covered in syrup from breakfast, and it always takes at least 10 minutes to get help at the registers, if you get help at all.
Best to just avoid.
Atmosphere: 1
Food: 1
Service: 1
Place order at drive thru reading the huge menu I placed my order by repeating what the picture was revealing to me. I told them exactly what I wanted and they repeated it back to me clearly. I get to window and thought it was a little over priced from the advertised price. And I figured I would just wait for receipt. There was additional 3.87 on each combo meal as if I was buying them separately. (I wasn’t by the way) I had 3 combos!! Adds up. But the combo I ordered came with 4 sliders two chicken and two beef. But over charged and the bag was less than full of sliders. We each got two tiny sliders and small thing half full of cold fries and when we asked the lady that apparently was a manager she started to get very rude. By the end of the discussion she made sure to give us two 5.00 gift cards. And explain we were holding up the line there was another vehicle behind us. Which just pulled up by the way. So now we are not important as the guy in the pickup behind us and we were rush along with empty stomach and cold fries and empty pockets. Maybe we pick a different White Castle on next trip. All in all We got 6 slider for the same price we could of got two crave case with 20 sliders in each
Atmosphere: 2
Food: 2
Service: 1
Fish was HORRIBLE!!!!
Atmosphere: 2
Food: 1
Service: 2
We've done White Castle Valentines day for the last 3 years, this was our first time at Eureka. Not much decoration, no extras. I was expecting more. The food was fine, and service was OK.
Always a fun experience to have Valentine's Day dinner at White Castle! The restaurant was decorated so cute & we enjoyed the extra touches. Service was great & you can't beat the food! We'll be back!
Restaurantji Recommends
Take out drive thru
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: White Castle Burger Slider with Cheese
Ordered with mobile app and my order was sitting on the cabinet but still waited extra 15min
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: White Castle Burger Slider with Cheese
Horrible food. Never go back.
Food: 1
Service was slow. We waited in line for over 20 minutes for our food. It wasn't hot by the time we got it. Was disappointed by the overall service.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Fries, Original Slider, Onion Rings
We ordered a slider Case. Waited a hour and a half. The guy kept my card and then pulled us forward to wait then he said sorry he ran it back outside to me. The food wasn't good.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: White Castle Burger Slider with Cheese
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