Sat in drive thru line for over 25 min and the supposed "manager" was on her cell phone the whole time making a personal call. Highly unprofessional.
Atmosphere: 1
Food: 4
Service: 1
Stacy Trammell
McDonalds is Excelsior Springs is one of the worst. Service is poor. Wait times are horribly long. Fries are usually cold. Management has a "whatever" attitude.
Atmosphere: 1
Food: 3
Service: 2
TIIKIIBOB
Always clean & fresh. I don't eat here a whole lot but when you need something on the go, and have minimal time. This McDonald's hands down does it wright. I'm not saying they are perfect but they have never once forgotten anything in my order nor have they handed me anything wrong. Really appreciate that! The employees are really nice too an always welcome my pups at the window.
Recommended dishes: Dr Pepper, Egg Mcmuffin, French Fries, Cheeseburger, Mcdouble
Jason Miller
My son didn't get what he ordered and wouldn't fix it
Service: 1
Bethany Miller
I give them a zero rating. My son was there and paid for his food, but they wouldn't give him his food.
Chris Pierce
Kid-friendliness: They have a place where kids can play. Sadly it was not open tonight.
Atmosphere: 5
Food: 5
Service: 5
Michelle Schuller
Recently, it seems that this location has gotten better at everything. Food, service, cleanliness. Great job 👍🏼
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Mcchicken, Chicken Mcnuggets, French Fries
Coryssa New
This location is not worth the time, money or hassle. I've stopped at this location 5 times between January 2024 and January 2025 and every time the wait has been super long and they have forgotten to give me a large portion of my order. Every. Single. Time. You might as well spend the time and gas and make the drive to either Liberty or Kearney if you are craving McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Kevin Hahn
Mcd9nalds really went down hill nothing fast about it either and food was ok.
Food is McDonalds normal fair, nothing bad just not anything special. People are great. Mostly clean eating areas. My granddaughters love the play area
Kid-friendliness: My granddaughters always enjoy being there
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: World Famous Fries, Hamburger, Chicken Mcnuggets
Carrie Scott
I love the rewards. Always getting a free frappe.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Dr Pepper, French Fries, Cheeseburger
ERNEST WILSON
It takes way too long to get through the drive thru lane. It’s over 20 mins to get a five dollar meal it’s crazy no sense of urgency and they also get your order wrong most of the time
Josh
They were slow and it took them about an hour to get our food
Usually ok. Sometimes terrible
Atmosphere: 3
Food: 4
Service: 3
Sat in drive thru line for over 25 min and the supposed "manager" was on her cell phone the whole time making a personal call. Highly unprofessional.
Atmosphere: 1
Food: 4
Service: 1
McDonalds is Excelsior Springs is one of the worst. Service is poor. Wait times are horribly long. Fries are usually cold. Management has a "whatever" attitude.
Atmosphere: 1
Food: 3
Service: 2
Always clean & fresh. I don't eat here a whole lot but when you need something on the go, and have minimal time. This McDonald's hands down does it wright. I'm not saying they are perfect but they have never once forgotten anything in my order nor have they handed me anything wrong. Really appreciate that! The employees are really nice too an always welcome my pups at the window.
Recommended dishes: Dr Pepper, Egg Mcmuffin, French Fries, Cheeseburger, Mcdouble
My son didn't get what he ordered and wouldn't fix it
Service: 1
I give them a zero rating. My son was there and paid for his food, but they wouldn't give him his food.
Kid-friendliness: They have a place where kids can play. Sadly it was not open tonight.
Atmosphere: 5
Food: 5
Service: 5
Recently, it seems that this location has gotten better at everything. Food, service, cleanliness. Great job 👍🏼
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Mcchicken, Chicken Mcnuggets, French Fries
This location is not worth the time, money or hassle. I've stopped at this location 5 times between January 2024 and January 2025 and every time the wait has been super long and they have forgotten to give me a large portion of my order. Every. Single. Time. You might as well spend the time and gas and make the drive to either Liberty or Kearney if you are craving McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Mcd9nalds really went down hill nothing fast about it either and food was ok.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Food is McDonalds normal fair, nothing bad just not anything special. People are great. Mostly clean eating areas. My granddaughters love the play area
Kid-friendliness: My granddaughters always enjoy being there
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: World Famous Fries, Hamburger, Chicken Mcnuggets
I love the rewards. Always getting a free frappe.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Dr Pepper, French Fries, Cheeseburger
It takes way too long to get through the drive thru lane. It’s over 20 mins to get a five dollar meal it’s crazy no sense of urgency and they also get your order wrong most of the time
They were slow and it took them about an hour to get our food
Atmosphere: 1
Food: 1
Service: 1
Overcharged me but corrected it asap
Atmosphere: 5
Food: 5
Service: 5
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