Missing food on order!! Took a hour and a half when online said ready in 15mins!! Called to ask for manager they hung up on me. I called a corporate number guy tells me they will call me back after he leaves a message and yet no phone call no refund no food givin in place of missing food!!!!
WORST PIZZA HUT EVER!!!!!!!!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Faith Williams
We carry out the pizza. It's good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Marinara
William Mccubbin
I went in today the aerial manager her name was Anna she was being very rude and told me and my friends to get out she said and I quote we are trying run a business and we have orders sitting at bar Doing nothing wrong and she kicked us out and I He used to be an employee there the management was horrible and I just want people to know that and hopefully the people that corporation should see this and she was treating other customers horrible to.
Atmosphere: 1
Food: 1
Service: 1
Brent Zweifel
I have tried this Pizza Hut twice this year. Both time we're poor service.
Order was ready for pick up before 7pm. Arrived 5 minutes after. Sat in the restaurant for 40 minutes waiting on someone to hand me my order and for me to pay. Cashier took my name left to look for it, came back and didn't say anything to me. 20 minutes later, another person started yelling out names. I asked if there was one for me. He looked and went back to the kitchen, after awhile he came back with my order. Someone stuck it in a delivery bag. He handed check to Cashier. Took Cashier another 15 minutes to take my money while I'm holding my order as it is getting cold.
In short, avoid this Pizza Hut at all cost. Frozen pizza from a grocery store is better choice than dealing with the lack of service from this Pizza Hut.
Atmosphere: 1
Food: 3
Service: 1
Brandon Harves
Pizza wasn’t made at the time stated and they told me 10 more minutes 3 different times. I couldn’t trust them that It was going to be done. so I gave up had them cancel the order.
Anna Jobson
Great food and friendly service.
Douglas Rosen
All tables were dirty even though no customers were seated They no longer serve salad The person taking the order didn’t write it down I ordered 2 pizzas he came out told us he damaged one of the pizzas and has to remake it. He didn’t bring out the other pizza until I asked for it. I asked for knives said they didn’t have any, then brought out plastic knives and 2 dirty folks, I asked for clean forks and they brought out 2 more one of those was also dirty. My advice Eat somewhere else !!!!!!!
Atmosphere: 1
Food: 1
Service: 1
THC-Ray
Good luck ordering a pizza and getting it correct. Once you find out your order is wrong they won’t answer the phone either been on hold for the past 40 minutes lmao delivery driver was nice but come on Pizza Hut smh
Atmosphere: 1
Food: 1
Service: 1
zach arn
3 boys was in the kitchen goofing around when picked up my order. Pizza and Cinnabons were way over done Tried calling the store with no one answering. Does this store not have a manager
Atmosphere: 1
Food: 1
Service: 1
Ashley A
I don't know how inside goes but when ordering takeout I highly recommend not ordering drinks cause they always forget the 2 liter.
Ordered 6 hours early and was still 30 minutes late and window worker couldn’t have cared less
Parking: Ok
Atmosphere: 1
Food: 3
Service: 1
Tommy Hart
Asked for extra sauce and it was dry
Atmosphere: 3
Food: 3
Service: 3
Diana Willis
Took two hours to get cold over cooked pizza. Lady who answered the phone didn’t even seem to care.
Food: 1
Service: 1
Georgia Mathews
Pizza Hut is NEVER supposed to run out of anything, especially not wings and especially not during football season and especially not more than once during football season. This is the second time in 2 weeks that I've tried to order traditional wings on a game day, and they are already out. It's the store manager's job to know when they're about to run out of something and get on the damn phone and stay calling other stores until you find one with extra that they can spare and send someone or yourself as a salaried employee to go get them before your store runs out. If the store manager can't find any, then they are supposed to call the area manager and let them know so they can find extra product to bring the store BEFORE they actually run out. That's why the area managers are paid a salary as well. There's no excuse for not ordering enough wings or anything else for that matter after the first time you run out of something during football season. I can maybe forgive running out 1 time but not the very next week again. The store manager is also supposed to work on every game day/night to make sure the employees aren't falsely changing the delivery times or item availability in the system because they absolutley will if they aren't being supervised. This Pizza Hut is the only place in this area that has decent wings unless you want to drive all the way to kearney or liberty so it should be obvious to the manager to order more than enough wings during football and NASCAR season to cover Excelsior Springs and Lawson.
I've noticed that none of the complaints on this site have any responses from anyone in the company apologizing and/or offering solutions to any of the myriad of problems with this store. Good job, Pizza Hut. This store obviously isn't making its profit quota for the year.
Angela Argit
Place has gone downhill. Last several times we've gone, pizza has been sub-par, but I really dislike Casey's pizza and Dominoes is out of the way. After today, think I'll just drive to Kearney though or order from Laura's. Used the app to order and my total was $32 after tip, since I used deals on the app and reward points. Realized I had set it for ASAP instead of 5:30, so called restaurant immediately after placing the order to let them know I wouldnt need it until 5:30. The lady who answered said that was fine but I'd have to pay with my card when I got there. I arrived and the total was $60. I tried explaining that the price was not what I had initially had on my order to the guy at the window but he kept insisting it was probably due to taxes and the price of the soft drinks (which were in my initial app order with a $32 price), but more or less was "I dunno..." rather than listening to me explain about the price difference from the apps vs what they charged. Paid the amount figuring I would just contact customer service later, as there was a truck behind me. Used their customer service chat and basically got told they'll get back to me in 1-3 days.
On top of that, the pizza was cold and chewy and just...gross tbh. It hasnt been very good the last few times either, but it hit a new low on quality today. Drove straight home from the pickup window, so it wasn't like the pizza was out for long.
Only redeeming thing about this place is they have one lady that works there mostly in the evenings that is always really friendly.
Missing food on order!!
Took a hour and a half when online said ready in 15mins!!
Called to ask for manager they hung up on me.
I called a corporate number guy tells me they will call me back after he leaves a message and yet no phone call no refund no food givin in place of missing food!!!!
WORST PIZZA HUT EVER!!!!!!!!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
We carry out the pizza. It's good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Marinara
I went in today the aerial manager her name was Anna she was being very rude and told me and my friends to get out she said and I quote we are trying run a business and we have orders sitting at bar Doing nothing wrong and she kicked us out and I He used to be an employee there the management was horrible and I just want people to know that and hopefully the people that corporation should see this and she was treating other customers horrible to.
Atmosphere: 1
Food: 1
Service: 1
I have tried this Pizza Hut twice this year. Both time we're poor service.
Order was ready for pick up before 7pm. Arrived 5 minutes after. Sat in the restaurant for 40 minutes waiting on someone to hand me my order and for me to pay. Cashier took my name left to look for it, came back and didn't say anything to me. 20 minutes later, another person started yelling out names. I asked if there was one for me. He looked and went back to the kitchen, after awhile he came back with my order. Someone stuck it in a delivery bag. He handed check to Cashier. Took Cashier another 15 minutes to take my money while I'm holding my order as it is getting cold.
In short, avoid this Pizza Hut at all cost. Frozen pizza from a grocery store is better choice than dealing with the lack of service from this Pizza Hut.
Atmosphere: 1
Food: 3
Service: 1
Pizza wasn’t made at the time stated and they told me 10 more minutes 3 different times. I couldn’t trust them that It was going to be done. so I gave up had them cancel the order.
Great food and friendly service.
All tables were dirty even though no customers were seated
They no longer serve salad
The person taking the order didn’t write it down I ordered 2 pizzas he came out told us he damaged one of the pizzas and has to remake it. He didn’t bring out the other pizza until I asked for it. I asked for knives said they didn’t have any, then brought out plastic knives and 2 dirty folks, I asked for clean forks and they brought out 2 more one of those was also dirty. My advice
Eat somewhere else !!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Good luck ordering a pizza and getting it correct. Once you find out your order is wrong they won’t answer the phone either been on hold for the past 40 minutes lmao delivery driver was nice but come on Pizza Hut smh
Atmosphere: 1
Food: 1
Service: 1
3 boys was in the kitchen goofing around when picked up my order. Pizza and Cinnabons were way over done Tried calling the store with no one answering. Does this store not have a manager
Atmosphere: 1
Food: 1
Service: 1
I don't know how inside goes but when ordering takeout I highly recommend not ordering drinks cause they always forget the 2 liter.
Food: 2
Service: 3
Restaurantji Recommends
Ordered 6 hours early and was still 30 minutes late and window worker couldn’t have cared less
Parking: Ok
Atmosphere: 1
Food: 3
Service: 1
Asked for extra sauce and it was dry
Atmosphere: 3
Food: 3
Service: 3
Took two hours to get cold over cooked pizza. Lady who answered the phone didn’t even seem to care.
Food: 1
Service: 1
Pizza Hut is NEVER supposed to run out of anything, especially not wings and especially not during football season and especially not more than once during football season. This is the second time in 2 weeks that I've tried to order traditional wings on a game day, and they are already out. It's the store manager's job to know when they're about to run out of something and get on the damn phone and stay calling other stores until you find one with extra that they can spare and send someone or yourself as a salaried employee to go get them before your store runs out. If the store manager can't find any, then they are supposed to call the area manager and let them know so they can find extra product to bring the store BEFORE they actually run out. That's why the area managers are paid a salary as well. There's no excuse for not ordering enough wings or anything else for that matter after the first time you run out of something during football season. I can maybe forgive running out 1 time but not the very next week again. The store manager is also supposed to work on every game day/night to make sure the employees aren't falsely changing the delivery times or item availability in the system because they absolutley will if they aren't being supervised. This Pizza Hut is the only place in this area that has decent wings unless you want to drive all the way to kearney or liberty so it should be obvious to the manager to order more than enough wings during football and NASCAR season to cover Excelsior Springs and Lawson.
I've noticed that none of the complaints on this site have any responses from anyone in the company apologizing and/or offering solutions to any of the myriad of problems with this store. Good job, Pizza Hut. This store obviously isn't making its profit quota for the year.
Place has gone downhill. Last several times we've gone, pizza has been sub-par, but I really dislike Casey's pizza and Dominoes is out of the way. After today, think I'll just drive to Kearney though or order from Laura's. Used the app to order and my total was $32 after tip, since I used deals on the app and reward points. Realized I had set it for ASAP instead of 5:30, so called restaurant immediately after placing the order to let them know I wouldnt need it until 5:30. The lady who answered said that was fine but I'd have to pay with my card when I got there. I arrived and the total was $60. I tried explaining that the price was not what I had initially had on my order to the guy at the window but he kept insisting it was probably due to taxes and the price of the soft drinks (which were in my initial app order with a $32 price), but more or less was "I dunno..." rather than listening to me explain about the price difference from the apps vs what they charged. Paid the amount figuring I would just contact customer service later, as there was a truck behind me. Used their customer service chat and basically got told they'll get back to me in 1-3 days.
On top of that, the pizza was cold and chewy and just...gross tbh. It hasnt been very good the last few times either, but it hit a new low on quality today. Drove straight home from the pickup window, so it wasn't like the pizza was out for long.
Only redeeming thing about this place is they have one lady that works there mostly in the evenings that is always really friendly.
Atmosphere: 1
Food: 1
Service: 1
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