Sonic Drive-In

1715 W Jesse James Rd, Excelsior Springs
(816) 637-9025

Recent Reviews

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Bruce Morgan

Has to be the worst Sonic around. Worst food. Untrained people that have no idea to accurately take an order. I always have them repeat it and they'll usually get it wrong. Keep driving. Even McDonald's is better than this place. Seriously.

Food: 1

Service: 1

Hunter Hiller

One of the best i love foing to this Sonic they treat everybody nice

Atmosphere: 5

Food: 5

Service: 5

Doolin Doolin

I say at the drive thru for 5 minutes not getting help then pulling up to the window not receiving service. Not impressed. Will not be going back.

Atmosphere: 1

Service: 1

t

Apparently this location doesn’t know what a cream slush is? Asked for a strawberry cream slush and she repeated back strawberry shake so we corrected her and she even repeated back “right, strawberry cream slush” sarcastically like we didn’t know what we were talking about and then still put in a strawberry shake. didn’t have time to correct it AGAIN so we just left

Dawn Elizabeth

Wasn't very apologetic about an issue. It was a misunderstanding but it definitely could have been handled with sincerity or even an apology, not an attitude. I won't go back, I'd rather drive 10 more miles.

Atmosphere: 3

Food: 4

Service: 2

Dawson Joesting

Waited 15mins for a BLT meal and get home to find just a bacon sandwich.

Atmosphere: 1

Food: 1

Service: 1

chris layman

I dont know who they hired recently but quality has gone downhill, i used to eat here for lunch nearly every day with no issues. Now i cant go and order a drink without it being made wrong. Just got done ordering a burger some cheddar peppers and a tea with mango through the drive through. Opened the burger up in the parking lot and it was already cold. The recipt says cheddar peppers but i got 2 bags of cheddar bites and the tea with mango is more like mango with a hint of tea.

Edit..
And then to just have a bot ask me to call you or fill out another form. Yeah screw you.

Atmosphere: 1

Food: 1

Service: 1

McKenzie Mcfall

Mena was the best car hop I’ve ever had!! Totally recommend

Service: 5

Cat Hopkins

Good food and friendly service.

Atmosphere: 4

Food: 5

Service: 5

James H

I was happy with my experience here. I've been to a lot of Sonic restaurants over the years. My mobile order was at my car in under a minute. I couldn't believe it. Hot fresh and fast. Can't beat it.

Atmosphere: 5

Food: 5

Service: 5

Ashbaby07

The 5.99 Crispy Chicken Sandwich. Disgusting!

Atmosphere: 1

Food: 1

Service: 1

Joshua Goodman

The primary complaint was the service. There was an issue during ordering with processing a gift card. The person who was assisting with the transaction, instead of finding a solution, refused to continue the transaction and said that there is no solution to it. I did not escalate and did not request to speak to management, although I likely should have. In the future, I do not recommend attempting to do anything which would require the slightest amount of cognitive processing from anyone working.

Atmosphere: 3

Food: 4

Service: 1

Kristen Hinrichs

The lady at the window was sweet but I waited 5 mins for a drink (ocean water) and a pretzel with cheese

They forgot my cheese and the pretzel was super hard and old, not even warm

Date: Sunday May 4th

Atmosphere: 1

Food: 1

Service: 3

Mindy Adams

My food came hot and so fast! Thank you

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries

Emily Rogers

The parking lot situation NEEDS to be addressed. There is no reason why I should feel like I’m off roading while trying to get a burger.

Atmosphere: 1

Food: 5

Service: 5

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