Got dinner here on the way home after getting some Christmas shopping done and let’s just say WHAT A DISAPPOINTMENT!!! kids cinnamon twist BURNT! forgot my sons whole meal on top of that had to wait 30+ minutes. Lady inside was throwing a fit and NOT wearing gloves everyone else had gloves on but her! NEVER COMING BACK! On top of that this is their second time missing a WHOLE MEAL!!!!
John 533
I don't think they are capable of getting an order right used to love this place but I haven't gotten a correct order in some times
Atmosphere: 1
Food: 1
Service: 1
xxswamper59xx
extremely slow service often forget something for the order not good for lunch breaks as most of your time is actually spent in line
Service: 1
Debbie Gilmore (Debgilmre)
We got some chicken nuggets and they left a lot to be desired. All of these chain have gone down hill in the last few years.
Atmosphere: 5
Food: 3
Service: 3
David T
The young woman working the window at night, is extremely rude. We as customers need to boycott excelsior springs Taco Bell/KFC only then will management fix the horrible food, and the rude employees. If you the workers read this please fix your attitude and take some pride in your work, you are the only ones who can fix it. I don’t love my job but I take pride in it and give 110% every day.
Atmosphere: 1
Food: 1
Service: 1
Christopher Jones
IF YOU WANT BETTER QUALITY CHICKEN GO TO PRICE CHOPPER DOWN THE ROAD! ONLY 1 DECENT MANAGER WORKING THERE! Dude didn't know the cantina-bowl recipe, been working there for years. Other Managers saying put a little pich on there. It's not clean, at all. Or it's their idea of what clean is. Liberty Taco-Bell is better. Wait until the authentic Mexican restaurant opens up down the road where the old Sonic used to be. Bye-Bye Taco-Bell in Excelsior.
Atmosphere: 1
Food: 1
Service: 1
Joe Nash (Java Joe)
Awkward Drive Thru. Food portions are smaller at this location for the Taco Bell side. Perpetually understaffed. Still, I was there getting highly processed fast food. Restaurant for the weak willed.
Atmosphere: 1
Food: 2
Service: 4
Leowy
Takes way to long for food to come out
Atmosphere: 1
Food: 4
Service: 1
Cassondra Roy
My fries where cold and couldn’t even chew them, my chicken was extra slaty ,and my chicken quesadillas where even cut at all for my son!!
Atmosphere: 5
Food: 1
Service: 1
Shanda Cringan
Mess up your order every time! Also heads up, don't order online, they'll wait til you get there and tell you there is no chicken and good luck on getting your money refunded
She’s yelling at the employees, rolling her eyes, huffing her breath, getting short with customers. Thats just during the time it took me to get my meal!
An employee “young lady” was crying. The big guy who took my order literally asked “WHAT DO YOU WANT” to prompt me to start ordering. I’m a VERY calm and kind person so I cracked a joke and said thank you for making me dinner guys. No response from the clearly dark energy flooded kitchen.
I own and run 3 companies. What I can tell you is your restaurant is a direct reflection of management. She just doesn’t have the ability to keep the morale up under pressure.
Learn to communicate, guide with positive affirmations under pressure and keep everyone focused on friendly competition towards excellence. It works according to the last $200M I’ve generated in revenue.
I guarantee they have a constant employee shortage. I can tell you why ;)
Thank you for the order and dinner. Still love you and I hope you guys get that groove back!
Atmosphere: 1
Food: 4
Service: 1
Connor Mccullougj
I got food from here the drink was missing the twist taste like glue and then they remained my food and the still taste like shit so the lady came back and gave me Attitude then I saw the container they cep it it I think it was growing mold 1/10
Atmosphere: 1
Food: 1
Service: 1
david matney
They are always slow! The drive through was severely backed up and every vehicle was asked to park in the parking lot to wait for the order. 20 minutes is way too long ...
David Stephens
Food is gross, kids wear pajamas when preppy food. Cashier was more focused on a drive thru worker getting reprimanded in front of everyone verses finishing taking our order. Food was 2/10 per usual. Except the tenders. If you enjoy tenders the size of your pinkie that have been cooked 3-4 times (dry and burnt) and obviously fried with spicy foods (oh yeah it had a kick!) this is the place for you.
Atmosphere: 1
Food: 1
Service: 2
Delaney
No matter what, without a doubt, they will forget your sauce, biscuits, etc. The food has always been cold. I've went a few times as a last resort to find the line backed up and employee's outside smoking god knows what. I never recommended this location.
Got dinner here on the way home after getting some Christmas shopping done and let’s just say WHAT A DISAPPOINTMENT!!! kids cinnamon twist BURNT! forgot my sons whole meal on top of that had to wait 30+ minutes. Lady inside was throwing a fit and NOT wearing gloves everyone else had gloves on but her! NEVER COMING BACK! On top of that this is their second time missing a WHOLE MEAL!!!!
I don't think they are capable of getting an order right used to love this place but I haven't gotten a correct order in some times
Atmosphere: 1
Food: 1
Service: 1
extremely slow service often forget something for the order not good for lunch breaks as most of your time is actually spent in line
Service: 1
We got some chicken nuggets and they left a lot to be desired. All of these chain have gone down hill in the last few years.
Atmosphere: 5
Food: 3
Service: 3
The young woman working the window at night, is extremely rude. We as customers need to boycott excelsior springs Taco Bell/KFC only then will management fix the horrible food, and the rude employees. If you the workers read this please fix your attitude and take some pride in your work, you are the only ones who can fix it. I don’t love my job but I take pride in it and give 110% every day.
Atmosphere: 1
Food: 1
Service: 1
IF YOU WANT BETTER QUALITY CHICKEN GO TO PRICE CHOPPER DOWN THE ROAD!
ONLY 1 DECENT MANAGER WORKING THERE!
Dude didn't know the cantina-bowl recipe, been working there for years. Other Managers saying put a little pich on there. It's not clean, at all. Or it's their idea of what clean is. Liberty Taco-Bell is better. Wait until the authentic Mexican restaurant opens up down the road where the old Sonic used to be. Bye-Bye Taco-Bell in Excelsior.
Atmosphere: 1
Food: 1
Service: 1
Awkward Drive Thru. Food portions are smaller at this location for the Taco Bell side. Perpetually understaffed. Still, I was there getting highly processed fast food. Restaurant for the weak willed.
Atmosphere: 1
Food: 2
Service: 4
Takes way to long for food to come out
Atmosphere: 1
Food: 4
Service: 1
My fries where cold and couldn’t even chew them, my chicken was extra slaty ,and my chicken quesadillas where even cut at all for my son!!
Atmosphere: 5
Food: 1
Service: 1
Mess up your order every time! Also heads up, don't order online, they'll wait til you get there and tell you there is no chicken and good luck on getting your money refunded
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Staci the mgr needs more training.
She’s yelling at the employees, rolling her eyes, huffing her breath, getting short with customers. Thats just during the time it took me to get my meal!
An employee “young lady” was crying. The big guy who took my order literally asked “WHAT DO YOU WANT” to prompt me to start ordering. I’m a VERY calm and kind person so I cracked a joke and said thank you for making me dinner guys. No response from the clearly dark energy flooded kitchen.
I own and run 3 companies. What I can tell you is your restaurant is a direct reflection of management. She just doesn’t have the ability to keep the morale up under pressure.
Learn to communicate, guide with positive affirmations under pressure and keep everyone focused on friendly competition towards excellence. It works according to the last $200M I’ve generated in revenue.
I guarantee they have a constant employee shortage. I can tell you why ;)
Thank you for the order and dinner. Still love you and I hope you guys get that groove back!
Atmosphere: 1
Food: 4
Service: 1
I got food from here the drink was missing the twist taste like glue and then they remained my food and the still taste like shit so the lady came back and gave me Attitude then I saw the container they cep it it I think it was growing mold 1/10
Atmosphere: 1
Food: 1
Service: 1
They are always slow! The drive through was severely backed up and every vehicle was asked to park in the parking lot to wait for the order. 20 minutes is way too long ...
Food is gross, kids wear pajamas when preppy food. Cashier was more focused on a drive thru worker getting reprimanded in front of everyone verses finishing taking our order. Food was 2/10 per usual. Except the tenders. If you enjoy tenders the size of your pinkie that have been cooked 3-4 times (dry and burnt) and obviously fried with spicy foods (oh yeah it had a kick!) this is the place for you.
Atmosphere: 1
Food: 1
Service: 2
No matter what, without a doubt, they will forget your sauce, biscuits, etc. The food has always been cold. I've went a few times as a last resort to find the line backed up and employee's outside smoking god knows what. I never recommended this location.
Atmosphere: 1
Food: 1
Service: 3
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