Whoever is the manager to this location needs to be fired or something. There ain't no way that it's been this long that you're fries still suck and aren't fresh even when you ask for them to be fresh. (Which you shouldn't have to do,they should always give you fresh fries not old ones.) I even went there during lunch time and the fries still are not fresh. I don't see how the manager still has a job when their employees are still giving out old fries 2 years later lol. The High Ridge location is better.
Food: 1
Service: 1
David Yeager
It's mcdonalds
Atmosphere: 1
Food: 3
Service: 3
dane hudson
Great people, but good luck getting everything you order. When you visit this, McDonald's be prepared to get part of your order. Certainly, not the entire thing I've lived here for 13 years, and they've never changed. worthless call to complain that I didn't get my hash Browns, and they hung up.
Atmosphere: 1
Food: 2
Service: 1
Sarah Arnold
Horrible customer service. I encountered 2 lady workers and they were extremely rude to me when picking up my food. Will never go back there.
Service: 1
Terry G
Expensive fast food
Atmosphere: 1
Food: 1
Service: 2
Liz Byler
Please save your time. We live less than a mile from this location, They don’t update their online menu to reflect items they are out of. Corporate clearly states that I should not be able to order items that are out of stock and I have not had this issue at other locations. Here is the quote from corporate about what happens when food is unavailable.
“What if I was charged for a product that is not available? The McDonald's app will label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will need to remove the unavailable products) before your order can be completed.”
The McDonald’s location at 100 old Sugar Creek Road in Fenton Missouri. Doesn’t think that they need to update their menu. We really should just go to a different location, but the others are further away. So since we do go here so much we have seen this issue MONTHLY. and to make it worse, when the issue happens, this location will not refund you for your online order. They will only refund you for whatever item it was that they were missing and insist that you must pay for the other items. This is unprofessional and completely unacceptable. Save your time go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Brandon Wehking
Very disappointed in the way the treat customers I politely said I ordered a Big Mac instead of nuggets and the lady took my nuggets and threw them on the ground and put a Big Mac in the bag super unprofessional but I guess it is McDonalds lol
Atmosphere: 1
Food: 5
Service: 1
Caitlin Rozumny
I went in to pick up a customers order and after waiting for 10 minutes I asked the simple question: “I was just checking on my customers order, is it done?” The lady then very rudely said: “We are working on it!”. I get they were busy but I only asked a simple question once. It didn’t warrant me getting yelled at. Again, I get it was busy. But no one should get rude service for asking a simple question one time.
Service: 1
Erik Dixon
Hope you have your own sauces, cuz these people never remember to put sauce in your bag. And they think they deserve $15 an hour!!!!!!
Atmosphere: 1
Food: 2
Service: 1
Kevin R
100 Old Sugar Creek Rd.: Uber order was ready when I arrived to pick up and deliver.
Whoever is the manager to this location needs to be fired or something. There ain't no way that it's been this long that you're fries still suck and aren't fresh even when you ask for them to be fresh. (Which you shouldn't have to do,they should always give you fresh fries not old ones.) I even went there during lunch time and the fries still are not fresh. I don't see how the manager still has a job when their employees are still giving out old fries 2 years later lol. The High Ridge location is better.
Food: 1
Service: 1
It's mcdonalds
Atmosphere: 1
Food: 3
Service: 3
Great people, but good luck getting everything you order. When you visit this, McDonald's be prepared to get part of your order. Certainly, not the entire thing I've lived here for 13 years, and they've never changed. worthless call to complain that I didn't get my hash Browns, and they hung up.
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service. I encountered 2 lady workers and they were extremely rude to me when picking up my food. Will never go back there.
Service: 1
Expensive fast food
Atmosphere: 1
Food: 1
Service: 2
Please save your time. We live less than a mile from this location, They don’t update their online menu to reflect items they are out of. Corporate clearly states that I should not be able to order items that are out of stock and I have not had this issue at other locations. Here is the quote from corporate about what happens when food is unavailable.
“What if I was charged for a product that is not available?
The McDonald's app will label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will need to remove the unavailable products) before your order can be completed.”
The McDonald’s location at 100 old Sugar Creek Road in Fenton Missouri. Doesn’t think that they need to update their menu. We really should just go to a different location, but the others are further away. So since we do go here so much we have seen this issue MONTHLY. and to make it worse, when the issue happens, this location will not refund you for your online order. They will only refund you for whatever item it was that they were missing and insist that you must pay for the other items. This is unprofessional and completely unacceptable. Save your time go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed in the way the treat customers I politely said I ordered a Big Mac instead of nuggets and the lady took my nuggets and threw them on the ground and put a Big Mac in the bag super unprofessional but I guess it is McDonalds lol
Atmosphere: 1
Food: 5
Service: 1
I went in to pick up a customers order and after waiting for 10 minutes I asked the simple question: “I was just checking on my customers order, is it done?” The lady then very rudely said: “We are working on it!”. I get they were busy but I only asked a simple question once. It didn’t warrant me getting yelled at. Again, I get it was busy. But no one should get rude service for asking a simple question one time.
Service: 1
Hope you have your own sauces, cuz these people never remember to put sauce in your bag. And they think they deserve $15 an hour!!!!!!
Atmosphere: 1
Food: 2
Service: 1
100 Old Sugar Creek Rd.: Uber order was ready when I arrived to pick up and deliver.
Service: 5
Restaurantji Recommends
Pickup food to eat at home
Atmosphere: 5
Food: 5
Service: 5
Had an issue with the app order and was refunded quickly. Food is always good and service fast. Easy get in get out location. 5stars
Atmosphere: 5
Food: 5
Service: 5
Great place to get cheap fast food!
Atmosphere: 5
Food: 5
Service: 5
so happy with the service here I'm told that a new manager transferred there recently he really impressed me
Atmosphere: 5
Food: 4
Service: 5
Looks like someone already eat it
Atmosphere: 3
Food: 1
Service: 2
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