Strong 3. You can definitely tell this is a younger team. The mozzarella sticks were probably the best part of the meal but I will say the chicken sandwich was pretty nice, even working with the chicken that comes in a meal that only cost $9. Tonight is the first night I've ever eaten basically a peach egg roll and that was a original experience. I don't want to say too much in the way of negativity so I'll stray from describing the unkept lobby and filth piled under the drink machine.
Atmosphere: 1
Food: 4
Service: 3
John Holman
Great food great staff very clean
Atmosphere: 5
Food: 5
Service: 5
Thomas Richardson
Enjoyed the drive through. They forgot my honey sauce, must have horsey sauce lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries, Beef and Cheddar, French Fries, Ketchup Packet, Curly Fries and Roast Beef Slider, Mozzerella Sticks, Macaroni and Cheese
Chris DeGeare
I eat here often. The food and the service are always good.
Atmosphere: 4
Food: 4
Service: 4
Sierra Weiss
The kids working the night shift suck ! They seem like they joke around more than making the food fresh!
Atmosphere: 1
Food: 2
Service: 1
John Malcolm
Great service and food is always great.
Atmosphere: 5
Food: 5
Service: 5
Don Robertson
They have discontinued their three pepper sauce and I am upset I guess somebody that sits behind a desk that has anything better to do than to take away one of their great items.
Atmosphere: 5
Food: 4
Recommended dishes: Roast Beef
Virgil Barnes
Can't compare to Lion's choice
Atmosphere: 4
Food: 2
Service: 3
jennifer keeney
Yelling to other workers out the window towards us loud enough to wake my baby. Glad they was having so much fun as they pushed our food and drinks at us and shut window as they was still in conversation. No staws or Arby’s sauce and no getting her attention. Poor visit. There is no hospitality in that store tonight.
Atmosphere: 2
Food: 4
Service: 1
Amanda
Got cold cheese with my chicken bacon Swiss and was so disappointed! How can you serve a sandwich with cheese that isn’t melted?
We went through the drive thru everything was fine. There was nothing wrong with the service. They were polite, efficient, etc... The employees did nothing wrong. However, I don't know if it was what I ordered, but the sandwich was horrible. The fries and shake were great, but the loaded Italian was small (I understand you don't choose the size) , luke warm, soggy, the lettuce was slimy, and overall kind of gross. I couldn't eat it and it was rather expensive, but I wanted to try something new. I don't know if there's anything you can do about it, but like I said it might just be the way that sandwich is...???
Atmosphere: 5
Food: 1
Service: 5
gary whitener
Food is good, place is clean but the service is so slow and they have no sense of teamwork. The manager set five bags waiting for fries at the fryy station and walked away. They had fries in the station but apparently only the fry station person could fill them even though she wasnt there at the time. The person bagging moved so slow. No sense of purpose of teamwork
Atmosphere: 3
Food: 4
Service: 2
Kelly
We went through the drive thru, so I give the car atmosphere a 4. Food was fresh, fast and hot. Potato cakes are back baby!
Atmosphere: 4
Food: 4
Service: 3
Sheri Miesner Phegley
Went through the drive thru today around 1:30. I was the only car in the drive thru. I ordered 11 roast beef sliders, 1 medium fry & 1 small UNsweet tea for my kids & I. The kid repeated my order back but it was wrong (he said 2 fries & a sweet tea). I corrected him, he gave my total & I pulled around & paid, assuming he fixed it after I corrected him since he acknowledged he heard me. I understand 11 sliders takes a minute. That wasn't a problem. However... #1 he did not make my drink while I waited, #2 only after all the sliders were ready did someone realize fries needed to be dropped, #3 the entire time I waited, no one pulled my vehicle and the drive thru proceeded to wrap all the way around the building behind me as I watched bag after bag of other people's food line up on the counter... and sit... while all of us waited for my fries. He said they were giving me an extra slider for my long wait. Only after my food was handed to me did he realize I still needed my drink, so I waited AGAIN for that. Once I FINALLY had everything, I rolled out of the drive thru... only to sip my drink & discover I got sweet tea and looked in my bags to see 2 orders of fries... and then glance at my receipt attached to the bag to see he never fixed my order after I corrected him & he acknowledged the correction. By that time I was late clocking back in for work and so frustrated I didn't bother going inside to get it fixed.
I understand this kid was possibility new and there's even a chance it was his first job so I can afford some grace... however I am most frustrated with the lack of management/oversight to coach him on how to fix a wrong order before cashing a ticket out or to have him pull my car forward so he could keep drive thru moving while my order was prepared. I'm sure everyone behind me had cold food (if that food was even what they actually ordered).
This wasn't so terrible to never go back, but I sure hope this store can invest in better training of both crew *and management* before I return. {Insert head banging against brick wall here} Most of this is common sense & basic Fast Food Management 101 stuff.
Food: 3
Service: 1
Tom Hall
It’s Arby’s. Food was good. It’s a very hot and miss place.
Strong 3. You can definitely tell this is a younger team. The mozzarella sticks were probably the best part of the meal but I will say the chicken sandwich was pretty nice, even working with the chicken that comes in a meal that only cost $9. Tonight is the first night I've ever eaten basically a peach egg roll and that was a original experience. I don't want to say too much in the way of negativity so I'll stray from describing the unkept lobby and filth piled under the drink machine.
Atmosphere: 1
Food: 4
Service: 3
Great food great staff very clean
Atmosphere: 5
Food: 5
Service: 5
Enjoyed the drive through. They forgot my honey sauce, must have horsey sauce lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries, Beef and Cheddar, French Fries, Ketchup Packet, Curly Fries and Roast Beef Slider, Mozzerella Sticks, Macaroni and Cheese
I eat here often. The food and the service are always good.
Atmosphere: 4
Food: 4
Service: 4
The kids working the night shift suck ! They seem like they joke around more than making the food fresh!
Atmosphere: 1
Food: 2
Service: 1
Great service and food is always great.
Atmosphere: 5
Food: 5
Service: 5
They have discontinued their three pepper sauce and I am upset I guess somebody that sits behind a desk that has anything better to do than to take away one of their great items.
Atmosphere: 5
Food: 4
Recommended dishes: Roast Beef
Can't compare to Lion's choice
Atmosphere: 4
Food: 2
Service: 3
Yelling to other workers out the window towards us loud enough to wake my baby. Glad they was having so much fun as they pushed our food and drinks at us and shut window as they was still in conversation. No staws or Arby’s sauce and no getting her attention. Poor visit. There is no hospitality in that store tonight.
Atmosphere: 2
Food: 4
Service: 1
Got cold cheese with my chicken bacon Swiss and was so disappointed! How can you serve a sandwich with cheese that isn’t melted?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We went through the drive thru everything was fine. There was nothing wrong with the service. They were polite, efficient, etc... The employees did nothing wrong. However, I don't know if it was what I ordered, but the sandwich was horrible. The fries and shake were great, but the loaded Italian was small (I understand you don't choose the size) , luke warm, soggy, the lettuce was slimy, and overall kind of gross. I couldn't eat it and it was rather expensive, but I wanted to try something new. I don't know if there's anything you can do about it, but like I said it might just be the way that sandwich is...???
Atmosphere: 5
Food: 1
Service: 5
Food is good, place is clean but the service is so slow and they have no sense of teamwork. The manager set five bags waiting for fries at the fryy station and walked away. They had fries in the station but apparently only the fry station person could fill them even though she wasnt there at the time. The person bagging moved so slow. No sense of purpose of teamwork
Atmosphere: 3
Food: 4
Service: 2
We went through the drive thru, so I give the car atmosphere a 4. Food was fresh, fast and hot. Potato cakes are back baby!
Atmosphere: 4
Food: 4
Service: 3
Went through the drive thru today around 1:30. I was the only car in the drive thru. I ordered 11 roast beef sliders, 1 medium fry & 1 small UNsweet tea for my kids & I. The kid repeated my order back but it was wrong (he said 2 fries & a sweet tea). I corrected him, he gave my total & I pulled around & paid, assuming he fixed it after I corrected him since he acknowledged he heard me. I understand 11 sliders takes a minute. That wasn't a problem. However... #1 he did not make my drink while I waited, #2 only after all the sliders were ready did someone realize fries needed to be dropped, #3 the entire time I waited, no one pulled my vehicle and the drive thru proceeded to wrap all the way around the building behind me as I watched bag after bag of other people's food line up on the counter... and sit... while all of us waited for my fries. He said they were giving me an extra slider for my long wait. Only after my food was handed to me did he realize I still needed my drink, so I waited AGAIN for that. Once I FINALLY had everything, I rolled out of the drive thru... only to sip my drink & discover I got sweet tea and looked in my bags to see 2 orders of fries... and then glance at my receipt attached to the bag to see he never fixed my order after I corrected him & he acknowledged the correction. By that time I was late clocking back in for work and so frustrated I didn't bother going inside to get it fixed.
I understand this kid was possibility new and there's even a chance it was his first job so I can afford some grace... however I am most frustrated with the lack of management/oversight to coach him on how to fix a wrong order before cashing a ticket out or to have him pull my car forward so he could keep drive thru moving while my order was prepared. I'm sure everyone behind me had cold food (if that food was even what they actually ordered).
This wasn't so terrible to never go back, but I sure hope this store can invest in better training of both crew *and management* before I return. {Insert head banging against brick wall here} Most of this is common sense & basic Fast Food Management 101 stuff.
Food: 3
Service: 1
It’s Arby’s. Food was good. It’s a very hot and miss place.
Atmosphere: 3
Food: 4
Service: 3
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