UPDATE:12/17/2025: absolutely no reason to call corporate. They do not even return your call. So, they don’t even care. I called the main line before even posting the review.
Kenyon needs to learn to count correct change. Pennies are not equal to dimes.
Katelyn needs to be revoked as a manager she absolutely does not have the skills or personality to manage anywhere.
Carhop Brought my food out, missing one of my drinks, brought out the wrong size drink and milkshake, then was missing marinara sauce for 8 piece mozzarella sticks. Then got told we charge after the first sauce. I’ve never encountered this at other locations. Not sure how they expect an 8 piece sticks to last with only 1 sauce. Overall just disappointed in this locations.
Atmosphere: 1
Food: 3
Service: 1
Brooke Rutter
Carhop can’t even count change. The managers yell at you.
I can name several other sonics that would actually get your order right and have customer service.
Not this place.
Jamey Bate
Not good
Atmosphere: 2
Food: 2
Service: 2
Nykole Walton
If I could give this place negative stars I absolutely would! Employees and managers were beyond rude to me after taking 30 mins just to place an order. My drink is never right here and tonight I as no exception. When I nicely asked to have my drink made correctly the “manager” (what a joke!) snatched my cup from my hand then DUMPED MY DRINK OUT onto the ground! I’ve been a General Manager for a long time and none of my employees have EVER treated any customer like that. Will NEVER go back and I will be speaking to the GM AND DM.
Food: 1
ambrose milton
Good place to get A bite to eat
Atmosphere: 4
Food: 4
Service: 4
Heather
We specifically asked for a drink carrier, didn't get one. There's almost no flavor in our slush. This is a joke. This used to be the better Sonic, in the area and I would drive the extra 10 minutes to come here but now, this is the fourth time in a row that they've been just the absolute worst.
NOT coming back to this location, till I hear EVERYONE HAS BEEN REPLACED.
This has gotten so bad over the last 8 months. The owner needs to pay more so they can get good workers. The ones they have now are horrible.
Atmosphere: 1
Food: 1
Service: 1
Adam Smith
Absolutely amazing 👏 🤩
Atmosphere: 5
Food: 5
Service: 5
Desiree Reese
Jesus waited almost an hour!
X xXllRAZORllXx X
Terrible sonic to go to. Food was cold and not correct. Drinks were packed with so much ice. Waited 10 minutes just to get my order taken. Only 4 cars were in the order stalls. Asked a lady that walked out for assistance. She snared and said to blame the owners?! Sad to have to go to Blue springs just for some drinks.
Sat there for 20 minutes after clicking the button before someone took my order and at the time there was only 3 cars including myself. Took another 10 minutes or so before it said the server was on the way, but the server was definitely not on the way as. Gotta be padding their numbers inside or something saying they're coming when they're not. Then once I got my food my hot dog looked like crap and had precisely one dollop of relish and then tons of mustard and ketchup... On one side.
Don't waste your time with this location and go somewhere else. Wouldn't hate a refund.
Atmosphere: 1
Food: 1
Service: 1
KC CHOICE Waterproofing
Ordered 2 pretzels with cheese and forgot it and says there out of ice creams no refund they say I have to go to app. She was so rude didn’t try to refund money worst consumer service ever how hard it is to get refund and forgot cheese for my boys pretzel Will never go back also I own a small buujsness in area and will be telling everyone not to go her. You are rude if you don’t like your job quit
Atmosphere: 1
Food: 1
Service: 1
Damian Fluharty
Ordered some sandwiches for me and my girl. Hers was made incorrectly, I got them to remake that sandwich, then when we tried to eat it all the buns were rock hard.
Atmosphere: 1
Food: 1
Service: 1
Megan Boyd
Not returning to this sonic again. Been there 3 times and I always have to wait 20-30 mins for my order and then it comes out wrong or cold. It is never staffed enough and the ones that are there seem overworked. Today’s order was a complete waste of time and money.
Atmosphere: 1
Food: 1
Service: 2
Sarah Thompson
The Grain Valley location needs some improvement. I was really excited to try the new Pickle Smash Burger, but unfortunately, my experience was disappointing. My sandwich was missing several of the toppings it was supposed to come with—and instead, I somehow ended up with a random bell pepper. It felt thrown together and careless. Super bummed.
UPDATE:12/17/2025: absolutely no reason to call corporate. They do not even return your call. So, they don’t even care. I called the main line before even posting the review.
Kenyon needs to learn to count correct change. Pennies are not equal to dimes.
Katelyn needs to be revoked as a manager she absolutely does not have the skills or personality to manage anywhere.
Wrong sandwich, wrong drink, missing condiments, missing side, missing drink.
45 minutes in total.
Atmosphere: 1
Food: 1
Service: 1
Carhop Brought my food out, missing one of my drinks, brought out the wrong size drink and milkshake, then was missing marinara sauce for 8 piece mozzarella sticks. Then got told we charge after the first sauce. I’ve never encountered this at other locations. Not sure how they expect an 8 piece sticks to last with only 1 sauce.
Overall just disappointed in this locations.
Atmosphere: 1
Food: 3
Service: 1
Carhop can’t even count change. The managers yell at you. I can name several other sonics that would actually get your order right and have customer service. Not this place.
Not good
Atmosphere: 2
Food: 2
Service: 2
If I could give this place negative stars I absolutely would! Employees and managers were beyond rude to me after taking 30 mins just to place an order. My drink is never right here and tonight I as no exception. When I nicely asked to have my drink made correctly the “manager” (what a joke!) snatched my cup from my hand then DUMPED MY DRINK OUT onto the ground! I’ve been a General Manager for a long time and none of my employees have EVER treated any customer like that. Will NEVER go back and I will be speaking to the GM AND DM.
Food: 1
Good place to get
A bite to eat
Atmosphere: 4
Food: 4
Service: 4
We specifically asked for a drink carrier, didn't get one.
There's almost no flavor in our slush. This is a joke.
This used to be the better Sonic, in the area and I would drive the extra 10 minutes to come here but now, this is the fourth time in a row that they've been just the absolute worst.
NOT coming back to this location, till I hear EVERYONE HAS BEEN REPLACED.
This has gotten so bad over the last 8 months. The owner needs to pay more so they can get good workers. The ones they have now are horrible.
Atmosphere: 1
Food: 1
Service: 1
Absolutely amazing 👏 🤩
Atmosphere: 5
Food: 5
Service: 5
Jesus waited almost an hour!
Terrible sonic to go to. Food was cold and not correct. Drinks were packed with so much ice. Waited 10 minutes just to get my order taken. Only 4 cars were in the order stalls. Asked a lady that walked out for assistance. She snared and said to blame the owners?! Sad to have to go to Blue springs just for some drinks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Sat there for 20 minutes after clicking the button before someone took my order and at the time there was only 3 cars including myself. Took another 10 minutes or so before it said the server was on the way, but the server was definitely not on the way as. Gotta be padding their numbers inside or something saying they're coming when they're not. Then once I got my food my hot dog looked like crap and had precisely one dollop of relish and then tons of mustard and ketchup... On one side.
Don't waste your time with this location and go somewhere else. Wouldn't hate a refund.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 pretzels with cheese and forgot it and says there out of ice creams no refund they say I have to go to app. She was so rude didn’t try to refund money worst consumer service ever how hard it is to get refund and forgot cheese for my boys pretzel
Will never go back also I own a small buujsness in area and will be telling everyone not to go her. You are rude if you don’t like your job quit
Atmosphere: 1
Food: 1
Service: 1
Ordered some sandwiches for me and my girl. Hers was made incorrectly, I got them to remake that sandwich, then when we tried to eat it all the buns were rock hard.
Atmosphere: 1
Food: 1
Service: 1
Not returning to this sonic again. Been there 3 times and I always have to wait 20-30 mins for my order and then it comes out wrong or cold. It is never staffed enough and the ones that are there seem overworked. Today’s order was a complete waste of time and money.
Atmosphere: 1
Food: 1
Service: 2
The Grain Valley location needs some improvement. I was really excited to try the new Pickle Smash Burger, but unfortunately, my experience was disappointing. My sandwich was missing several of the toppings it was supposed to come with—and instead, I somehow ended up with a random bell pepper. It felt thrown together and careless. Super bummed.
Atmosphere: 1
Food: 1
Service: 1
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