The last 3 times we have tried to dine in this place after 10pm we have been told they are not seating customers at the time for whatever excuse. The main reason, as I see it, is because seating paying customers means someone is going to have to actually WORK and not just stand there waiting on the cook to make the one order you do have. So tonight we decided to order to go and while waiting for our food I counted no less than 20 people come in and then leave after being told the server was on break and would be a 30 minute wait to be seated. Do the math and youd find If each of those people spent lets say $15 a piece on food thats $300 the servers break cost the company.
Shynelle Combs
Mike was a funny watiet and the food was delicious the service is the best and the atmosphere was delightful
Atmosphere: 5
Food: 5
Service: 5
Damon Gemo
My mom's steak and mashed potatoes were cold my food was great but it was really sugary but that's okay and their waiter didn't really come to us to check on us took 30 minutes to get food in 30 minutes after food to get her check not once did the waiter check on us
Atmosphere: 5
Food: 3
Service: 1
Belinda Watson
We were told when we got here, they weren’t seating anyone for at least 15 minutes, which it wasn’t even busy, one lady was busy stocking tables no one greeted us as we walked I . But our server was a great guy
Atmosphere: 4
Food: 5
Service: 5
Sushi Role
Went to this location very recently, and I've gotta say IHOP, you really screwed over your employees at this location. It was 7pm and only the manager's assistant and 1 cook were there. The assistant was waiting the tables and running the register by herself while trying to take care of their 1-year old in the back. They let us know that their supply truck was 4 days late, so about half their inventory was spent (no burgers, grilled chicken, spinach, etc.). The assistant was clearly very tired and was having trouble keeping track of all of our orders (since we were a party of 9). On top of that, some of their cookware was malfunctioning, so the fried chicken between for 2 of our orders came out overcooked.
I don't blame either employee for this disaster. I blame YOU, IHOP, for the plethora of clearly bad business decisions you've made with this location. Staying open 24/7 isn't smart, since hardly anyone orders breakfast food in the evening. The only reason I was there at that time was to please a family member who organized the outing. In this economy, you should consider either only serving certain menu items past a certain hour or cutting down your overall hours. You should also make sure to STAFF THE PLACE PROPERLY. With how many people are trying to find work, I seriously doubt you don't have enough candidates for this kind of job. You need to do better by the two employees at that location and make better decisions so that they don't get screwed. Both of those employees clearly have more integrity than you. I hope you're at least decent enough to pay them overtime.
Atmosphere: 2
Food: 2
Service: 4
Brenda Perkins
Food looks like water on egg, hash browns and burrito was soaked in oil. We did not eat the food and waitress asked did we need to go box i told her no the food was oily. It was a bad experience for me and family. We didn't get a rebursment.
Atmosphere: 1
Food: 1
Service: 2
Kita Johnson
We waited at least ten minutes before someone came and took our order the store wasn’t busy at all as we arrived at 6:50 am.
Atmosphere: 1
Food: 1
Service: 1
Autumn Marie
10 out of 10.
Atmosphere: 5
Food: 5
Service: 5
Mariah Gordon
I swear i came for breakfast and placed an order to go and did not get my food until around lunch time i don't know why i sat even that long instead of just leaving but i was starving the staff had no remorse what so ever i literally tipped & everything upon placing my order it was heartbreaking i couldn’t even rate the food because even after being there for an hour i still had not had one bite
Atmosphere: 1
Service: 1
Kerry Gross
Do not pay attention to details, not friendly did not get my order right
Not *obligated* to take to go orders. Just was calling to order so I could ask a question but apparently we have to only order online or in person. Dealing with her rude attitude would only make a crappy start to a day.
Service: 1
matthew ridgeway
Very slow but order was within the time limit... barely...it fine I guess
kerry smith
Food was cold service was slow not busy restaurant was dirty
Atmosphere: 1
Food: 1
Service: 1
Cynthia Hall
Spent $40 online for an order and when I came to pick it up there was only 1 cook and 2 servants with a crowd of maybe 15 They told me they could not fulfill my order (even though it was prepaid online) and to get my money back from my bank Called my bank and they told me I would have to go through the merchant Went back to the store and informed them my bank would not refund me and that I never got my food So in the end I lost $40 and I didn’t get anything I ordered I will never order from here again!!
Atmosphere: 1
Food: 1
Service: 1
Ruben Neri
I loved it here ever was so nice especially our waiter Lauren. The food was amazing definitely coming back.
The last 3 times we have tried to dine in this place after 10pm we have been told they are not seating customers at the time for whatever excuse. The main reason, as I see it, is because seating paying customers means someone is going to have to actually WORK and not just stand there waiting on the cook to make the one order you do have.
So tonight we decided to order to go and while waiting for our food I counted no less than 20 people come in and then leave after being told the server was on break and would be a 30 minute wait to be seated. Do the math and youd find If each of those people spent lets say $15 a piece on food thats $300 the servers break cost the company.
Mike was a funny watiet and the food was delicious the service is the best and the atmosphere was delightful
Atmosphere: 5
Food: 5
Service: 5
My mom's steak and mashed potatoes were cold my food was great but it was really sugary but that's okay and their waiter didn't really come to us to check on us took 30 minutes to get food in 30 minutes after food to get her check not once did the waiter check on us
Atmosphere: 5
Food: 3
Service: 1
We were told when we got here, they weren’t seating anyone for at least 15 minutes, which it wasn’t even busy, one lady was busy stocking tables no one greeted us as we walked I . But our server was a great guy
Atmosphere: 4
Food: 5
Service: 5
Went to this location very recently, and I've gotta say IHOP, you really screwed over your employees at this location. It was 7pm and only the manager's assistant and 1 cook were there. The assistant was waiting the tables and running the register by herself while trying to take care of their 1-year old in the back. They let us know that their supply truck was 4 days late, so about half their inventory was spent (no burgers, grilled chicken, spinach, etc.). The assistant was clearly very tired and was having trouble keeping track of all of our orders (since we were a party of 9). On top of that, some of their cookware was malfunctioning, so the fried chicken between for 2 of our orders came out overcooked.
I don't blame either employee for this disaster. I blame YOU, IHOP, for the plethora of clearly bad business decisions you've made with this location. Staying open 24/7 isn't smart, since hardly anyone orders breakfast food in the evening. The only reason I was there at that time was to please a family member who organized the outing. In this economy, you should consider either only serving certain menu items past a certain hour or cutting down your overall hours. You should also make sure to STAFF THE PLACE PROPERLY. With how many people are trying to find work, I seriously doubt you don't have enough candidates for this kind of job. You need to do better by the two employees at that location and make better decisions so that they don't get screwed. Both of those employees clearly have more integrity than you. I hope you're at least decent enough to pay them overtime.
Atmosphere: 2
Food: 2
Service: 4
Food looks like water on egg, hash browns and burrito was soaked in oil. We did not eat the food and waitress asked did we need to go box i told her no the food was oily. It was a bad experience for me and family. We didn't get a rebursment.
Atmosphere: 1
Food: 1
Service: 2
We waited at least ten minutes before someone came and took our order the store wasn’t busy at all as we arrived at 6:50 am.
Atmosphere: 1
Food: 1
Service: 1
10 out of 10.
Atmosphere: 5
Food: 5
Service: 5
I swear i came for breakfast and placed an order to go and did not get my food until around lunch time i don't know why i sat even that long instead of just leaving but i was starving the staff had no remorse what so ever i literally tipped & everything upon placing my order it was heartbreaking i couldn’t even rate the food because even after being there for an hour i still had not had one bite
Atmosphere: 1
Service: 1
Do not pay attention to details, not friendly did not get my order right
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Not *obligated* to take to go orders. Just was calling to order so I could ask a question but apparently we have to only order online or in person. Dealing with her rude attitude would only make a crappy start to a day.
Service: 1
Very slow but order was within the time limit... barely...it fine I guess
Food was cold service was slow not busy restaurant was dirty
Atmosphere: 1
Food: 1
Service: 1
Spent $40 online for an order and when I came to pick it up there was only 1 cook and 2 servants with a crowd of maybe 15
They told me they could not fulfill my order (even though it was prepaid online) and to get my money back from my bank
Called my bank and they told me I would have to go through the merchant
Went back to the store and informed them my bank would not refund me and that I never got my food
So in the end I lost $40 and I didn’t get anything I ordered
I will never order from here again!!
Atmosphere: 1
Food: 1
Service: 1
I loved it here ever was so nice especially our waiter Lauren. The food was amazing definitely coming back.
Atmosphere: 5
Food: 5
Service: 5
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