Very friendly staff helpful food was accurate to what I ordered not over sauced or missing anything
Atmosphere: 5
Food: 5
Service: 5
Nicole King
Waited at the speaker for a few minutes being told to wait. Ordered 1 combo and 2 sandwiches. When I pulled up, staff at the window did not greet me, were very unorganized and seemed to be behind on several orders, just asked for the payment and talked to one another. Noticed a staff member in the background handling food without gloves on. Asked us to pull up and wait, so I did. There were two cars in front of us waiting for their food already and several cars behind us backing up in the drive through lane. After 10 minutes, I decided I was scared to eat their food so I went in to get a refund before they could deliver the food to our car. The manager had to issue the refund. She raised her voice at me saying that they were just waiting on the chicken. That they just got done making the other two sandwiches seemingly trying to get me to change my mind and just accept the food. She yelled at her staff saying they need to know where stuff is or how to restock it or something like that. It made me very uncomfortable and anxious. She was very upset that I was asking for a refund and with her staff. She very rudely said that she couldn’t put it back on the card I used to pay. She waived her hands wildly and I stood there hoping she wouldn’t yell at me. She eventually gave me cash and I hurried out of there. I am never coming back.
Atmosphere: 1
Food: 1
Service: 1
Ed Hale
Always nice and food is fresh every time.
Food: 5
Service: 5
Todd Zatorski
Did not realize you needed the key to use the restrooms. The staff acted like we were just completely out of the loop for heading to the restroom when we arrived. When it was time to order the staff stood there at the counter talking to each other like we were invisible.
Atmosphere: 1
Food: 5
Service: 1
Sierra Nichole Davis
Great service hot food always fast and courteous
Atmosphere: 5
Food: 5
Service: 5
Dan-Amy Nemmers
Staff was very friendly. Received our food and the sandwiches were cold - thus the 3-star rating on food.
Food: 3
Service: 5
Lisa R Hockensmith
I want to send a 💯 to the crew and food at the Wendy's on Blur Ridge Blvd , Grandview Mo! I love wendys and other wendys restaurants in the area Raymore, Lee's summit included they do not take care of the customers and food quality has gone down! But Grandview oh my gosh I had not beem there for YEARS and went the other day. Not only was the staff very pleasant the food was fresh. They asked us to wait for fresh chicken and when we got the food everything was freshly cooked and omgosh the hamburgers there are those of yesteryear! Thank you!!!!
Atmosphere: 5
Food: 5
Service: 5
Rice J
This place is going to close down like the rest of the businesses on that side of the street if they don't figure it out. Had to wait an extra 5 min to have my order corrected and they acted like I was there to get free food. They need someone to come in and teach them customer service because I haven't once gotten great service from this place. I usually give a place a few tries before I flat out leave a bad review.
Go to a different Wendy’s don’t come to this one , I just left after getting told I can’t get the food I paid for . Came up there and hour ago to get food for my family and asked if that was everything just to realize when I got to the house they didn’t give me 1 out of the 3 meals I ordered including a frosty , so I handled business at my house and came back for them to say they can’t do anything about it because it’s been over two hours , MIND YOU the transaction on my phone say a hour . 34 dollars on Wendy’s just to not get the full order and for the the service to be rude .
Atmosphere: 1
Service: 1
april taylor
I don't know if there is a new owner or new management but it is a whole lot better then it used to be and I love this location. Emery is always great along with them making sure that you order is right. Drive thru lady was amazing and so nice and funny. I always go to this one. Keep up the great work everyone! We appreciate you guys. 🙏 🙏🙏💜💜💜🍔🍟🥤
Atmosphere: 5
Food: 5
Service: 5
Dennis W.
Poor customer service, poor food, I will never be back.
Atmosphere: 1
Food: 1
Service: 1
Heather Lindula
Out of chicken and chocolate.
Food: 3
Service: 2
Lisa Wiggs
The chicken sandwich was good. The fries was cold. I was never offered a receipt.
Very friendly staff helpful food was accurate to what I ordered not over sauced or missing anything
Atmosphere: 5
Food: 5
Service: 5
Waited at the speaker for a few minutes being told to wait. Ordered 1 combo and 2 sandwiches. When I pulled up, staff at the window did not greet me, were very unorganized and seemed to be behind on several orders, just asked for the payment and talked to one another. Noticed a staff member in the background handling food without gloves on. Asked us to pull up and wait, so I did. There were two cars in front of us waiting for their food already and several cars behind us backing up in the drive through lane. After 10 minutes, I decided I was scared to eat their food so I went in to get a refund before they could deliver the food to our car. The manager had to issue the refund. She raised her voice at me saying that they were just waiting on the chicken. That they just got done making the other two sandwiches seemingly trying to get me to change my mind and just accept the food. She yelled at her staff saying they need to know where stuff is or how to restock it or something like that. It made me very uncomfortable and anxious. She was very upset that I was asking for a refund and with her staff. She very rudely said that she couldn’t put it back on the card I used to pay. She waived her hands wildly and I stood there hoping she wouldn’t yell at me. She eventually gave me cash and I hurried out of there. I am never coming back.
Atmosphere: 1
Food: 1
Service: 1
Always nice and food is fresh every time.
Food: 5
Service: 5
Did not realize you needed the key to use the restrooms. The staff acted like we were just completely out of the loop for heading to the restroom when we arrived. When it was time to order the staff stood there at the counter talking to each other like we were invisible.
Atmosphere: 1
Food: 5
Service: 1
Great service hot food always fast and courteous
Atmosphere: 5
Food: 5
Service: 5
Staff was very friendly. Received our food and the sandwiches were cold - thus the 3-star rating on food.
Food: 3
Service: 5
I want to send a 💯 to the crew and food at the Wendy's on Blur Ridge Blvd , Grandview Mo! I love wendys and other wendys restaurants in the area Raymore, Lee's summit included they do not take care of the customers and food quality has gone down! But Grandview oh my gosh I had not beem there for YEARS and went the other day. Not only was the staff very pleasant the food was fresh. They asked us to wait for fresh chicken and when we got the food everything was freshly cooked and omgosh the hamburgers there are those of yesteryear! Thank you!!!!
Atmosphere: 5
Food: 5
Service: 5
This place is going to close down like the rest of the businesses on that side of the street if they don't figure it out. Had to wait an extra 5 min to have my order corrected and they acted like I was there to get free food. They need someone to come in and teach them customer service because I haven't once gotten great service from this place. I usually give a place a few tries before I flat out leave a bad review.
I only went and got a bowl of chili was good 👍
Atmosphere: 5
Food: 5
Service: 5
Wednesday's meal at Wendy's is great
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Go to a different Wendy’s don’t come to this one , I just left after getting told I can’t get the food I paid for . Came up there and hour ago to get food for my family and asked if that was everything just to realize when I got to the house they didn’t give me 1 out of the 3 meals I ordered including a frosty , so I handled business at my house and came back for them to say they can’t do anything about it because it’s been over two hours , MIND YOU the transaction on my phone say a hour . 34 dollars on Wendy’s just to not get the full order and for the the service to be rude .
Atmosphere: 1
Service: 1
I don't know if there is a new owner or new management but it is a whole lot better then it used to be and I love this location. Emery is always great along with them making sure that you order is right. Drive thru lady was amazing and so nice and funny. I always go to this one. Keep up the great work everyone! We appreciate you guys. 🙏 🙏🙏💜💜💜🍔🍟🥤
Atmosphere: 5
Food: 5
Service: 5
Poor customer service, poor food, I will never be back.
Atmosphere: 1
Food: 1
Service: 1
Out of chicken and chocolate.
Food: 3
Service: 2
The chicken sandwich was good. The fries was cold. I was never offered a receipt.
Atmosphere: 3
Food: 3
Service: 3
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