I placed an online order for footlong veggie delight sandwich at the Howdershell location. I’m glad I looked at the sandwich before taking my first bite because it was CHICKEN BREAST on my sandwich. Who puts animal products on a veggie sandwich, I instantly lost my appetite so instead of wanting them to remake it I asked for a refund. The young lady at the counter calls the supervisor and she being questioned about the situation, asked me if I was door dash and what relation am I to the person who ordered ( what difference does that make). Had I standing there for quite a while. Ultimately I was told they can remake it or take the supervisor phone number and talk to her about it ( which she could have spoken to me right then and there but didn’t ask to, then went on to say that it would take a week for a refund. Y’all clearly messed up my order and I have to wait a week, come on UNACCEPTABLE ! The young ladies at the counter seemed more apologetic than the management, they were more worried about 10 dollars than customer satisfaction. I will NEVER give them another red cent!!!!! Oh when an asked for corporates number I couldn’t get that, I only the store manager Angel. I feel the situation could/ should have been handled better and if I asked for my money back I should get it back being that they clearly made a mistake its not like i didn’t have a valid reason. I’m still going to try and find corporate number or someone over her at least!
Motion Time
LONG PIECE OF BLACK HAIR IN MY FOOD disgusting made your workers wear hairnets.
Atmosphere: 1
Food: 1
Service: 1
Cathy Kramer
This is one of my favorite locations, very friendly and fresh food every time
Atmosphere: 5
Food: 5
Service: 5
David Paz
There was a long wait and long line. Only had one person on lunch rush hour. She was very good felt bad for her for being alone. Do better guys
Mr Bigback
They violate health department codes..they don't wear hair nets!!!
Christopher Scimemi
Since when is it okay to sit on the counter where food is prepare, with your shoes on no less. I come here all the time and I don't think I'll be back after seeing how little the new employees care about hygiene.
Atmosphere: 1
Service: 2
Shelbi Jean
They made two sandwiches meatball and a Philly . It was very tasty and fresh.
Parking: There is more parking in the back.
Wheelchair accessibility: You can ? wheel right in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
Michael Tang (tangman0930)
I was depressed before I went to Subway. After having Subway I'm even more depressed. Thanks.
Atmosphere: 2
Food: 1
Service: 5
Kevin Feldmann
Boxes and construction work litter the entryway. Men’s Restroom is missing the door and they won’t let you use the other restroom. Customer service is atrocious. It was a hassle for them, me being there.
Atmosphere: 1
Food: 4
Service: 1
Sheryl Ray
Got a subway club and cookies ?. Delicious
Parking: All good
Kid-friendliness: All good
Wheelchair accessibility: All good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Black Forest Ham
Came 10 mins before close and they already locked the door on me and turned me away. 12/28 9:20 pm.
Atmosphere: 1
Food: 1
Service: 1
Zach Abdelhadi
I checked on Google Maps to make sure location was open Christmas Eve, said open until 8 PM. I went there around 5 or 5:30 to pickup my food. Door was locked and no employees around, however my card was charged. Eventually, I was told by an Indian man that the location closed at 5 PM (no signage to indicate this). I could not help but notice that my 2 sandwiches were already made; why not finish the frickin transaction then!!??? I don't know, I feel like this man thought he could steal my money on Christmas and eat my food for free. As it stands, I just want my $18.73 refunded to my card and to never do business with Subway again. As it stands, the brand's reputation is tarnished beyond repair in my eyes. You have until Thursday to respond to this email and take corrective actions before I settle it with my bank's fraud department. Ridiculous!!!
Atmosphere: 1
Food: 1
Service: 1
Matthew Mills
Worst subway ever. Customer service horrible. Y’all can start by having someone speak English. They are guessing what we are saying and putting what they think we are saying on the
Atmosphere: 3
Food: 1
Service: 1
Angie Pingel
Visit here once a week most weeks, they know my order and always get me in and out with a great lunch.
I placed an online order for footlong veggie delight sandwich at the Howdershell location. I’m glad I looked at the sandwich before taking my first bite because it was CHICKEN BREAST on my sandwich. Who puts animal products on a veggie sandwich, I instantly lost my appetite so instead of wanting them to remake it I asked for a refund. The young lady at the counter calls the supervisor and she being questioned about the situation, asked me if I was door dash and what relation am I to the person who ordered ( what difference does that make). Had I standing there for quite a while. Ultimately I was told they can remake it or take the supervisor phone number and talk to her about it ( which she could have spoken to me right then and there but didn’t ask to, then went on to say that it would take a week for a refund. Y’all clearly messed up my order and I have to wait a week, come on UNACCEPTABLE ! The young ladies at the counter seemed more apologetic than the management, they were more worried about 10 dollars than customer satisfaction. I will NEVER give them another red cent!!!!! Oh when an asked for corporates number I couldn’t get that, I only the store manager Angel. I feel the situation could/ should have been handled better and if I asked for my money back I should get it back being that they clearly made a mistake its not like i didn’t have a valid reason. I’m still going to try and find corporate number or someone over her at least!
LONG PIECE OF BLACK HAIR IN MY FOOD disgusting made your workers wear hairnets.
Atmosphere: 1
Food: 1
Service: 1
This is one of my favorite locations, very friendly and fresh food every time
Atmosphere: 5
Food: 5
Service: 5
There was a long wait and long line. Only had one person on lunch rush hour. She was very good felt bad for her for being alone. Do better guys
They violate health department codes..they don't wear hair nets!!!
Since when is it okay to sit on the counter where food is prepare, with your shoes on no less. I come here all the time and I don't think I'll be back after seeing how little the new employees care about hygiene.
Atmosphere: 1
Service: 2
They made two sandwiches meatball and a Philly . It was very tasty and fresh.
Parking: There is more parking in the back.
Wheelchair accessibility: You can ? wheel right in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
I was depressed before I went to Subway. After having Subway I'm even more depressed. Thanks.
Atmosphere: 2
Food: 1
Service: 5
Boxes and construction work litter the entryway. Men’s Restroom is missing the door and they won’t let you use the other restroom. Customer service is atrocious. It was a hassle for them, me being there.
Atmosphere: 1
Food: 4
Service: 1
Got a subway club and cookies ?. Delicious
Parking: All good
Kid-friendliness: All good
Wheelchair accessibility: All good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Black Forest Ham
Restaurantji Recommends
Very nice atmosphere and very nice employee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Chip, Pizza Sub, Chocolate Chip Cookie, Cold Cut Combo, Roast Beef
Came 10 mins before close and they already locked the door on me and turned me away. 12/28 9:20 pm.
Atmosphere: 1
Food: 1
Service: 1
I checked on Google Maps to make sure location was open Christmas Eve, said open until 8 PM. I went there around 5 or 5:30 to pickup my food. Door was locked and no employees around, however my card was charged. Eventually, I was told by an Indian man that the location closed at 5 PM (no signage to indicate this). I could not help but notice that my 2 sandwiches were already made; why not finish the frickin transaction then!!??? I don't know, I feel like this man thought he could steal my money on Christmas and eat my food for free. As it stands, I just want my $18.73 refunded to my card and to never do business with Subway again. As it stands, the brand's reputation is tarnished beyond repair in my eyes. You have until Thursday to respond to this email and take corrective actions before I settle it with my bank's fraud department. Ridiculous!!!
Atmosphere: 1
Food: 1
Service: 1
Worst subway ever. Customer service horrible. Y’all can start by having someone speak English. They are guessing what we are saying and putting what they think we are saying on the
Atmosphere: 3
Food: 1
Service: 1
Visit here once a week most weeks, they know my order and always get me in and out with a great lunch.
Atmosphere: 5
Food: 5
Service: 5
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