I called to tell the manage that my salad is part bad lettuce and half the salad is huge core pieces and much less leafy. She said she won't accept the salad back and no refund. She said we could drive back up there and they would remake it and she doesn't even want the gross old salad back. I don't like the patronizing way that she talked to me, like she REALLY doesn't give a care about her actual job, customers, or food quality. The gal that picked up the phone sound literally the same. I've been coming here in the for a long time before they got this crew and it's been great, but not anymore apparently. It's this crew in particular that seems like maybe trying to ruin this business and clientele? It's giving far left vibes. IDK honestly, but there is certainly a presence at this restaurant that i dont want to have anything to do with. And never had a problem with food or customer service before today but i haven't been for a couple months either.
Atmosphere: 1
Food: 1
Service: 1
Melony Utzler
St.Louis Pizza always a favorite! Drive thru pickup window makes last minute dinner ideas easy and quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, IMO's Italian Dressing
Christine Apple
Been eating IMOs my whole life and even worked at a south StL loc in high school. They make the best gluten free pizza!!! I’m very happy with this particular location, good service and quantity pizza
Food: 5
Service: 5
Rebecca Jane
We love us some IMOs and their toasted ravioli is great. This location is also better than some of the others that we’ve had.
Atmosphere: 5
Food: 5
Service: 5
Amy Elliott
Best pizza,wings and salad we've had in a long time!!
Atmosphere: 3
Food: 5
Service: 5
Glenn Hayhurst
Great experience.
Atmosphere: 5
Food: 5
Service: 5
KATY USINA (ktbu1964)
Ever since the IMO’s pizza closed in Bentley Plaza in Fenton, we have gone to the High Ridge IMO’s. This review pertains to them. I am normally not a person who likes to leave a review in a negative manner, but I feel they kind of deserve it. In the last few times we have ordered from the High Ridge location, my 1/2 House salad, with extra cheese and two hard boiled eggs, and French dressing, has not come to my house that way. It has come very wilted with hardly any cheese and no hard boiled eggs and the wrong dressing, the latest being today. I called the first time and they told me they would give me a credit which they never did. I called today about this and the only way they would give me a credit is if I came back up and proved it and showed it I said well I’ll take a picture and send it to you and the girl says well I’m not gonna give you my phone number and I guess the manager or the owner is not there and that’s unacceptable customer service. We have been a big And regular customer of theirs for a long time, but not anymore and I told her that and he’s gonna recognize our name and he will be sorry. We will not be going there anymore. I don’t know what has happened, but that’s some seriously rude employees.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Valleroy
High Ridge Imo's is the best in town! Always get the order right, food is amazing and service is great. Absolutely love the drive up window.
Elena Gomez
I don’t usually go to this location and I probably won’t again. My salad was maybe a handful of lettuce and mostly cheese and the bread I ordered was way too crispy with very little cheese. Seemed like everything was sloppily put together and they were skimping on product. The girl at the counter was nice enough but acted as though me being there was an inconvenience. I called and tried to get a replacement and she sighed and put me on hold. It wasn’t worth it so I just hung up. All in all there are other locations in the area that are fantastic. Just not this one :(
Compared to other Imo's locations the product here is disappointing and lazy. The Sandwiches are subpar, and the bread sometimes seems stale in some ends. The pizza could hardly be considering St. Louis Style, its almost never crispy.
Raya Rocheau
We called in our order ahead of time. They said that there would be a 30 minute wave which was not too bad we went somewhere else first and then we came and picked up our pizza and we did the person that answered the window he was very nice and polite. Great experience!
I ordered food @ 5 PM and was told it would be 30 minutes, it's now 8 P.M.. I've called 4x to check on my order, was put on hold 2 times then hung up on. I've called 2x now on hold for the manager for the second time and have been on hold for 20 minutes now.
I called to tell the manage that my salad is part bad lettuce and half the salad is huge core pieces and much less leafy. She said she won't accept the salad back and no refund. She said we could drive back up there and they would remake it and she doesn't even want the gross old salad back. I don't like the patronizing way that she talked to me, like she REALLY doesn't give a care about her actual job, customers, or food quality. The gal that picked up the phone sound literally the same. I've been coming here in the for a long time before they got this crew and it's been great, but not anymore apparently.
It's this crew in particular that seems like maybe trying to ruin this business and clientele? It's giving far left vibes. IDK honestly, but there is certainly a presence at this restaurant that i dont want to have anything to do with.
And never had a problem with food or customer service before today but i haven't been for a couple months either.
Atmosphere: 1
Food: 1
Service: 1
St.Louis Pizza always a favorite! Drive thru pickup window makes last minute dinner ideas easy and quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, IMO's Italian Dressing
Been eating IMOs my whole life and even worked at a south StL loc in high school.
They make the best gluten free pizza!!!
I’m very happy with this particular location, good service and quantity pizza
Food: 5
Service: 5
We love us some IMOs and their toasted ravioli is great. This location is also better than some of the others that we’ve had.
Atmosphere: 5
Food: 5
Service: 5
Best pizza,wings and salad we've had in a long time!!
Atmosphere: 3
Food: 5
Service: 5
Great experience.
Atmosphere: 5
Food: 5
Service: 5
Ever since the IMO’s pizza closed in Bentley Plaza in Fenton, we have gone to the High Ridge IMO’s. This review pertains to them. I am normally not a person who likes to leave a review in a negative manner, but I feel they kind of deserve it. In the last few times we have ordered from the High Ridge location, my 1/2 House salad, with extra cheese and two hard boiled eggs, and French dressing, has not come to my house that way. It has come very wilted with hardly any cheese and no hard boiled eggs and the wrong dressing, the latest being today. I called the first time and they told me they would give me a credit which they never did. I called today about this and the only way they would give me a credit is if I came back up and proved it and showed it I said well I’ll take a picture and send it to you and the girl says well I’m not gonna give you my phone number and I guess the manager or the owner is not there and that’s unacceptable customer service. We have been a big And regular customer of theirs for a long time, but not anymore and I told her that and he’s gonna recognize our name and he will be sorry. We will not be going there anymore. I don’t know what has happened, but that’s some seriously rude employees.
Atmosphere: 1
Food: 1
Service: 1
High Ridge Imo's is the best in town! Always get the order right, food is amazing and service is great. Absolutely love the drive up window.
I don’t usually go to this location and I probably won’t again. My salad was maybe a handful of lettuce and mostly cheese and the bread I ordered was way too crispy with very little cheese. Seemed like everything was sloppily put together and they were skimping on product. The girl at the counter was nice enough but acted as though me being there was an inconvenience. I called and tried to get a replacement and she sighed and put me on hold. It wasn’t worth it so I just hung up. All in all there are other locations in the area that are fantastic. Just not this one :(
Food was great.
Restaurantji Recommends
Compared to other Imo's locations the product here is disappointing and lazy. The Sandwiches are subpar, and the bread sometimes seems stale in some ends. The pizza could hardly be considering St. Louis Style, its almost never crispy.
We called in our order ahead of time. They said that there would be a 30 minute wave which was not too bad we went somewhere else first and then we came and picked up our pizza and we did the person that answered the window he was very nice and polite. Great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ravioli, Provel Bites, Boneless Wings
Kid-friendliness: My babies love it
Food: 5
Service: 5
Recommended dishes: Provel Bites
I ordered food @ 5 PM and was told it would be 30 minutes, it's now 8 P.M.. I've called 4x to check on my order, was put on hold 2 times then hung up on. I've called 2x now on hold for the manager for the second time and have been on hold for 20 minutes now.
Service: 1
Ordered a meat lovers pizza and it was awesome!
Food: 5
Recommended dishes: House Salad, Chicken Wings
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