Gone downhill. Food was cold, after a 20 minute wait. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Joshua Harrison
Can't stand when places turn off there ice cream machine 30 minutes before they close. Just close at 930 instead so it doesn't look like you are open. Jackson missouri location
Service: 1
Darin Crice
Everyone on their phones . very slow service. Will not be back !
Atmosphere: 1
Food: 1
Service: 1
t Brock
We placed an order and when we went to pay the order was wrong. They did not take the coupon off. My son asked her to check the order. The manager told us she was right and we were wrong. She was very rude and disrespectful. We let her keep the food and we came to Cape and they were excellent!!
Service: 1
Lucas Beine
It's like Fair Food year round
Atmosphere: 4
Food: 4
Service: 4
Maddie M.
I got a #3 and my burger looked so gross. And they gave me a sprinkle of lettuce and the meat was so dry
Atmosphere: 3
Food: 1
Service: 3
Michelle Mangrum
This crew is getting better. Our order was correct this time. Third visit in a row it was correct.
Atmosphere: 5
Food: 5
Service: 5
LowNSlowIII
*This review is from a local and regular at this Sonic location in Jackson, MO.
2nd edit tried it again after the last terrible visit:
I'm completely done with Sonic now. I ordered a BLT and the picture below is what I got. Outrageous. Hardly any lettuce, bacon, and mayo...and a single tomato slice. This location in particular is stingy with their ingredients for some reason. Not sure who is driving this but it needs to end. This location in particular is also stingy with sauces. Once again no cheese sauce for pretzels. I pushed the red button and waited a few minutes for someone to answer. Then waited about 6 more minutes before we actually got the sauce in hand. This place needs to do some serious hiring or change of management. Also, just to throw in a final complaint compared to other locations, the mints. I ordered food and drinks for 3 people and received a single mint. Yet another area that this location is very stingy with. Come on, do better. Again look at the pathetic BLT they gave me (final image).
Edit from a 5 star review to a 1 star review:
EXTREMELY disappointed with my last visit. My wife and I ordered our food and waited for a lot longer than usual. We usually eat in our vehicle but decided to go home after waiting so long for the food. My large fry wasn't even close to being full (no they didn't fall out into the bag) and we paid for bacon to be added to one of the burgers...we barely got any bacon added. Look at the 2 tiny baby little bitty pieces in the picture, ridiculous. Also we ordered 2 pretzels, that come with cheese sauce, and added an extra cheese sauce, that we again paid for by the way, for my son. That's 3 sauces we should have got but no, we received 1 sauce. If this is the direction that this location is going we will not be back. Please see the pictures and train your employees better than this. Ashamed we drove all the way home to find missing and lacking items we paid for. Hope this location doesn't go the direction that subway in town is going because we used to love this sonic location.
Original review:
Excellent service, great food.
Atmosphere: 1
Food: 1
Service: 1
Brandy Anchondo
Good fresh
Atmosphere: 4
Food: 5
Service: 5
Chad Valenti
The only thing I don't like about this place is i paid almost 25$ and I received little portion of food ! Like kid sized meals . And because of that I'm not a big fan . The food, service and atmosphere was great , but if your trying to get full .... No good
I am a Door Dasher the last few orders I've picked up have been missing straws when told they are in bag. Also picked up order today where bag had small rip in it they would not rebag it
Atmosphere: 4
Food: 4
Service: 3
Don Stafford Jr
Long as you go lunch time and not later in the evening it's fine, an hour before close and you can't even get a soda or the smasher because the grill can't be used, neither can the ice cream machines.
Krista Drury
Thought it's would only be a one time thing of our order being wrong so we gave a 2nd chance and again our order wasn't right there was no ketchup on our burger like we request I like no ice in my drink and again they got it wrong the person that took our order was very rude which I don't appreciate at all this sonic is just not good so sadly we won't be going back to it we will travel somewhere else if we want sonic
Gone downhill. Food was cold, after a 20 minute wait. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Can't stand when places turn off there ice cream machine 30 minutes before they close. Just close at 930 instead so it doesn't look like you are open. Jackson missouri location
Service: 1
Everyone on their phones . very slow service. Will not be back !
Atmosphere: 1
Food: 1
Service: 1
We placed an order and when we went to pay the order was wrong. They did not take the coupon off. My son asked her to check the order. The manager told us she was right and we were wrong. She was very rude and disrespectful. We let her keep the food and we came to Cape and they were excellent!!
Service: 1
It's like Fair Food year round
Atmosphere: 4
Food: 4
Service: 4
I got a #3 and my burger looked so gross. And they gave me a sprinkle of lettuce and the meat was so dry
Atmosphere: 3
Food: 1
Service: 3
This crew is getting better. Our order was correct this time. Third visit in a row it was correct.
Atmosphere: 5
Food: 5
Service: 5
*This review is from a local and regular at this Sonic location in Jackson, MO.
2nd edit tried it again after the last terrible visit:
I'm completely done with Sonic now. I ordered a BLT and the picture below is what I got. Outrageous. Hardly any lettuce, bacon, and mayo...and a single tomato slice. This location in particular is stingy with their ingredients for some reason. Not sure who is driving this but it needs to end. This location in particular is also stingy with sauces. Once again no cheese sauce for pretzels. I pushed the red button and waited a few minutes for someone to answer. Then waited about 6 more minutes before we actually got the sauce in hand. This place needs to do some serious hiring or change of management. Also, just to throw in a final complaint compared to other locations, the mints. I ordered food and drinks for 3 people and received a single mint. Yet another area that this location is very stingy with. Come on, do better.
Again look at the pathetic BLT they gave me (final image).
Edit from a 5 star review to a 1 star review:
EXTREMELY disappointed with my last visit. My wife and I ordered our food and waited for a lot longer than usual. We usually eat in our vehicle but decided to go home after waiting so long for the food. My large fry wasn't even close to being full (no they didn't fall out into the bag) and we paid for bacon to be added to one of the burgers...we barely got any bacon added. Look at the 2 tiny baby little bitty pieces in the picture, ridiculous. Also we ordered 2 pretzels, that come with cheese sauce, and added an extra cheese sauce, that we again paid for by the way, for my son. That's 3 sauces we should have got but no, we received 1 sauce. If this is the direction that this location is going we will not be back. Please see the pictures and train your employees better than this. Ashamed we drove all the way home to find missing and lacking items we paid for. Hope this location doesn't go the direction that subway in town is going because we used to love this sonic location.
Original review:
Excellent service, great food.
Atmosphere: 1
Food: 1
Service: 1
Good fresh
Atmosphere: 4
Food: 5
Service: 5
The only thing I don't like about this place is i paid almost 25$ and I received little portion of food ! Like kid sized meals . And because of that I'm not a big fan . The food, service and atmosphere was great , but if your trying to get full .... No good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Blasts are pretty good
Atmosphere: 5
Food: 4
Service: 5
I am a Door Dasher the last few orders I've picked up have been missing straws when told they are in bag. Also picked up order today where bag had small rip in it they would not rebag it
Atmosphere: 4
Food: 4
Service: 3
Long as you go lunch time and not later in the evening it's fine, an hour before close and you can't even get a soda or the smasher because the grill can't be used, neither can the ice cream machines.
Thought it's would only be a one time thing of our order being wrong so we gave a 2nd chance and again our order wasn't right there was no ketchup on our burger like we request I like no ice in my drink and again they got it wrong the person that took our order was very rude which I don't appreciate at all this sonic is just not good so sadly we won't be going back to it we will travel somewhere else if we want sonic
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mozzarella Sticks
Our food was cold
Atmosphere: 3
Food: 1
Service: 3
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