Yet another bad experience at this place. As per usual the lobby was dirty and the order was wrong. Almost 20 minutes for 2 burgers. No mayo, and no onions. Of course there's mayo, and onions. I don't have 40 minutes to wait for food. The assistant manager didn't even bother saying a word to me over it. I did get my refund but the customer service was nonexistent. After today I won't bother coming back. 12/31
Atmosphere: 1
Food: 1
Service: 1
Matthew Utley
Too expensive and not worth it
Atmosphere: 3
Food: 3
Service: 3
Danny Liford
What a disappointment to see this restaurant decline I will just speak to my last three experiences all within this month. You will always be asked to pull up and wait. The two times pulling up To wait for dinner.. the fries were so cold they were stiff and the containers were half full. This morning my wife brings home what was supposed to be the ultimate breakfast biscuit. It was just egg and cheese and no ham, no bacon and no sausage as it was supposed to be. I know you should always check your bag before driving off… but should you??? I will not be spending my money here any longer and I will definitely spread the word. Another Kennett disappointment.
Atmosphere: 3
Food: 2
Service: 3
Maria Bishop
It was very clean. Staff very very pleasant. Received our food very quickly.
Atmosphere: 5
Food: 5
Service: 5
Gene Sams
Good service
Atmosphere: 5
Food: 5
Service: 5
Matt J
Will be the last time we use the Kennett BK. Middle aged manager who has always been very pleasant in the past today refused to honor the military discount offered by BK. She has personally given me the discount numerous times most recently in the last 2 weeks. Today she informed me BK only gives the discount toward my meal even though corporate clearly shows 10% off the entire order. On a side note I will add BK offers a 50% discount to police, fire and first responders. Seems a bit off but not a big issue. In the end it was seemingly to difficult for them to place the partial discount on our meal. So I paid nearly $29 (definitely not worth near the price) for 5 burgers from the value meal, 3 drinks and cheese fries. Tea was awful. Burgers were hot but tasted very strange they ended up in the trash. The cheese fries were good at least although they were sold out of the hot so had to settle for regular. Our kids wanted some of the crowns so we grabbed a few. Appears they just reused old ones as they had dried up ketchup all over them. Attempting to contact corporate now or a regional manager
Atmosphere: 1
Food: 1
Service: 1
Michael Richardson
Not bad work with the three for sevens. Exceptional for a BK. The bacon cheeseburger was assembled well and the chicken fries were hot, crispy and fresh as well as a classic style chicken sandwich. Service was a little slow on the approach but when the cashier did arrive it she was very kind and understanding.
Atmosphere: 3
Food: 4
Service: 5
preston williams
Good food, clean dining room, and friendly service 👌
Atmosphere: 5
Food: 5
Service: 5
HannaBananya
Never gives you any straws or condiments when you do a mobile order. Happened at least 3 times
nakia jones
I got sick after eating here on 2/18/25 everybody in my house did the meat is trash 🚮 I will not ever eat here again!!💯
It was concerning when my cashier who was management had to remind an employee to wash his hands before working on food.
Atmosphere: 3
Food: 3
Service: 3
Howdy Partner
Absolutely horrible service! Zero accountability for mistakes from management but hey they will give you a crown.
Atmosphere: 1
Food: 1
Service: 1
Mandy Lynn
Order always wrong
Johnny BGood
You would think if you have 2 receipts saying exactly what you don’t want on a burger that’s stapled on a bag, surely it’s going to be right. SMH I voted for y’all to get a raise.
Yet another bad experience at this place. As per usual the lobby was dirty and the order was wrong. Almost 20 minutes for 2 burgers. No mayo, and no onions. Of course there's mayo, and onions. I don't have 40 minutes to wait for food. The assistant manager didn't even bother saying a word to me over it. I did get my refund but the customer service was nonexistent. After today I won't bother coming back. 12/31
Atmosphere: 1
Food: 1
Service: 1
Too expensive and not worth it
Atmosphere: 3
Food: 3
Service: 3
What a disappointment to see this restaurant decline I will just speak to my last three experiences all within this month. You will always be asked to pull up and wait. The two times pulling up
To wait for dinner.. the fries were so cold they were stiff and the containers were half full. This morning my wife brings home what was supposed to be the ultimate breakfast biscuit. It was just egg and cheese and no ham, no bacon and no sausage as it was supposed to be. I know you should always check your bag before driving off… but should you??? I will not be spending my money here any longer and I will definitely spread the word. Another Kennett disappointment.
Atmosphere: 3
Food: 2
Service: 3
It was very clean. Staff very very pleasant. Received our food very quickly.
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Will be the last time we use the Kennett BK. Middle aged manager who has always been very pleasant in the past today refused to honor the military discount offered by BK. She has personally given me the discount numerous times most recently in the last 2 weeks. Today she informed me BK only gives the discount toward my meal even though corporate clearly shows 10% off the entire order. On a side note I will add BK offers a 50% discount to police, fire and first responders. Seems a bit off but not a big issue. In the end it was seemingly to difficult for them to place the partial discount on our meal. So I paid nearly $29 (definitely not worth near the price) for 5 burgers from the value meal, 3 drinks and cheese fries. Tea was awful. Burgers were hot but tasted very strange they ended up in the trash. The cheese fries were good at least although they were sold out of the hot so had to settle for regular. Our kids wanted some of the crowns so we grabbed a few. Appears they just reused old ones as they had dried up ketchup all over them. Attempting to contact corporate now or a regional manager
Atmosphere: 1
Food: 1
Service: 1
Not bad work with the three for sevens. Exceptional for a BK. The bacon cheeseburger was assembled well and the chicken fries were hot, crispy and fresh as well as a classic style chicken sandwich. Service was a little slow on the approach but when the cashier did arrive it she was very kind and understanding.
Atmosphere: 3
Food: 4
Service: 5
Good food, clean dining room, and friendly service 👌
Atmosphere: 5
Food: 5
Service: 5
Never gives you any straws or condiments when you do a mobile order. Happened at least 3 times
I got sick after eating here on 2/18/25 everybody in my house did the meat is trash 🚮 I will not ever eat here again!!💯
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
contaminated food made me sick in less than 24hrs
Atmosphere: 1
Food: 1
Service: 1
It was concerning when my cashier who was management had to remind an employee to wash his hands before working on food.
Atmosphere: 3
Food: 3
Service: 3
Absolutely horrible service! Zero accountability for mistakes from management but hey they will give you a crown.
Atmosphere: 1
Food: 1
Service: 1
Order always wrong
You would think if you have 2 receipts saying exactly what you don’t want on a burger that’s stapled on a bag, surely it’s going to be right. SMH I voted for y’all to get a raise.
Atmosphere: 1
Food: 1
Service: 1
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