The food was excellent, as always, no complaint there… HOWEVER…in using the app for my order, I chose “rapid pick up drive through.” The app showed what appeared to be an orderly way to do rapid pick up through the drive though. I followed the instructions, and came to find out that in order to pick up my food through the drive through, I had to cut off someone in the regular order line. This makes the person picking up their pre ordered food through the drive through look like a self entitled jerk. I am not a self entitled jerk. Furthermore, merging into the order line this way, with no clear direction, also served to block a fire lane. I ended up, following the directions on the app, cutting off a woman in line who had no idea of what I was doing, and also blocking a driver who had decided not to order at the drive through because the line was too long. With the way the drive through is currently configured, “rapid pick up drive through” SHOULD ABSOLUTELY NOT BE AN OPTION.” All this option does is aggravate most of the people waiting to get their food in the drive through. Do better. I expect a lot better. Customer service is key, and if a business cannot provide a good experience for those in the drive through by trying to add convenience for a specific set of customers? That supposed “convenience” is false.
Joyce Urbeck
The sausage, egg and asiago breakfast sandwich was disgusting. The grey sausage was obviously microwaved. The egg was very thin. The main component was a thick layer of a mayo substance that overpowered the sandwich. I spit out the first bite and threw the rest of the sandwich away. Mayo was not listed on the menu board at the drive thru or I would have asked for no mayo. I'll never waste my money on breakfast at Bread Co again!
David Bober
I had to wait 45 minutes for my food, but this wasn't their fault. It seems like an entire catholic high school class got there and placed their orders right before me.
The staff did a FANTASTIC job of making their way through the orders and being polite even though they were dealing with a bunch of teenagers and THREE crummy doordash people who shove their phones in the worker's faces instead of looking at the very well designed order summary board. Kudos to you guys for being cool under pressure. I love getting my daily salad here for lunch!
Atmosphere: 5
Food: 5
Service: 5
Admir Ćatić
If there was ever an award for a slowest breadco this one would definitely win it!
Bri Perkins
I honestly am a huge fan of bread co. Besides their pricing the food is usually great. I will say today I had probably the worst breakfast sandwich probably ever. I had my boyfriend grab me food while I was at work. So, he got me one of my favorites (the bacon and egg croissant). The only thing was my sandwich lacked the croissant…very dissatisfied and a bit taken back since it was a Kirkwood location.
Tor Hvatum
The food seems better prepared here than at other bread company locations like Brentwood and the galleria. Easier on my gut.
Felix Oliver Bacareza
Rude.. especially the people behind the self service counter. I bought some meals today, dine and gave a bit of a tip. Needs customer service training especially that young lady wearing a black uniform on that counter.
Claire
mara mueller is amazing so beautiful and dedicated and funny. i don’t know how she does it she is just magical
Destiny Durfee
At this point I won’t be eating at Panera anymore. Their food is never hot and they serve hair in the food.
We went for breakfast on a Saturday am at 9:45 and they told us they were out of bagels , so we ordered croissants instead then when we get up to the window he says they are out of croissants what other Bread would we like ?
How are you out of bagels and croissants on a Saturday morning ? He Tells us they had an unexpected “parade”early and Sold out to them. Why would you sell out to a large party that should have planned ahead and ordered ahead of time and make the Rest of your customers upset for the rest of the morning ? He didn’t really seem to care and offered nothing for an apology. Poor planning and poor or lack of management.
Service: 2
Julianna Meyer
I’m a bit annoyed because I came through the drive through asking for a large soup. The worker mumbled something about a quart sized vs 32 oz. I just said, “give me whatever is bigger” and also asked for chips. She made my meal some kind of combo and I ended with the smaller soup. That was my lunch. Don’t decide for people their portion is.
Atmosphere: 4
Food: 4
Service: 2
George Kriegshauser
Just ordered coffee, very good!
Atmosphere: 5
Food: 5
Service: 5
Melissa Lebeau
I have ordered delivery from here a couple of times, it is never correct. Things are always wrong or missing.
Food: 2
Service: 1
Beth Minnigerode
Just bought a blueberry lavender lemonade there and it tastes like colored water - there's no flavor and it's definitely not lemonade.
The food was excellent, as always, no complaint there… HOWEVER…in using the app for my order, I chose “rapid pick up drive through.” The app showed what appeared to be an orderly way to do rapid pick up through the drive though. I followed the instructions, and came to find out that in order to pick up my food through the drive through, I had to cut off someone in the regular order line. This makes the person picking up their pre ordered food through the drive through look like a self entitled jerk. I am not a self entitled jerk. Furthermore, merging into the order line this way, with no clear direction, also served to block a fire lane. I ended up, following the directions on the app, cutting off a woman in line who had no idea of what I was doing, and also blocking a driver who had decided not to order at the drive through because the line was too long. With the way the drive through is currently configured, “rapid pick up drive through” SHOULD ABSOLUTELY NOT BE AN OPTION.” All this option does is aggravate most of the people waiting to get their food in the drive through. Do better. I expect a lot better. Customer service is key, and if a business cannot provide a good experience for those in the drive through by trying to add convenience for a specific set of customers? That supposed “convenience” is false.
The sausage, egg and asiago breakfast sandwich was disgusting. The grey sausage was obviously microwaved. The egg was very thin. The main component was a thick layer of a mayo substance that overpowered the sandwich. I spit out the first bite and threw the rest of the sandwich away. Mayo was not listed on the menu board at the drive thru or I would have asked for no mayo. I'll never waste my money on breakfast at Bread Co again!
I had to wait 45 minutes for my food, but this wasn't their fault. It seems like an entire catholic high school class got there and placed their orders right before me.
The staff did a FANTASTIC job of making their way through the orders and being polite even though they were dealing with a bunch of teenagers and THREE crummy doordash people who shove their phones in the worker's faces instead of looking at the very well designed order summary board. Kudos to you guys for being cool under pressure. I love getting my daily salad here for lunch!
Atmosphere: 5
Food: 5
Service: 5
If there was ever an award for a slowest breadco this one would definitely win it!
I honestly am a huge fan of bread co. Besides their pricing the food is usually great. I will say today I had probably the worst breakfast sandwich probably ever. I had my boyfriend grab me food while I was at work. So, he got me one of my favorites (the bacon and egg croissant). The only thing was my sandwich lacked the croissant…very dissatisfied and a bit taken back since it was a Kirkwood location.
The food seems better prepared here than at other bread company locations like Brentwood and the galleria. Easier on my gut.
Rude.. especially the people behind the self service counter. I bought some meals today, dine and gave a bit of a tip. Needs customer service training especially that young lady wearing a black uniform on that counter.
mara mueller is amazing so beautiful and dedicated and funny. i don’t know how she does it she is just magical
At this point I won’t be eating at Panera anymore. Their food is never hot and they serve hair in the food.
Workers are always friendly!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We went for breakfast on a Saturday am at 9:45 and they told us they were out of bagels , so we ordered croissants instead then when we get up to the window he says they are out of croissants what other Bread would we like ?
How are you out of bagels and croissants on a Saturday morning ? He
Tells us they had an unexpected “parade”early and Sold out to them. Why would you sell out to a large party that should have planned ahead and ordered ahead of time and make the
Rest of your customers upset for the rest of the morning ? He didn’t really seem to care and offered nothing for an apology. Poor planning and poor or lack of management.
Service: 2
I’m a bit annoyed because I came through the drive through asking for a large soup. The worker mumbled something about a quart sized vs 32 oz. I just said, “give me whatever is bigger” and also asked for chips. She made my meal some kind of combo and I ended with the smaller soup. That was my lunch. Don’t decide for people their portion is.
Atmosphere: 4
Food: 4
Service: 2
Just ordered coffee, very good!
Atmosphere: 5
Food: 5
Service: 5
I have ordered delivery from here a couple of times, it is never correct. Things are always wrong or missing.
Food: 2
Service: 1
Just bought a blueberry lavender lemonade there and it tastes like colored water - there's no flavor and it's definitely not lemonade.
Atmosphere: 3
Food: 1
Service: 3
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