The Encore Lakeside Grill & Sky Bar

Attended a work conference here recently…great atmosphere…great food, great music…Bree you ROCK!

5 star waitress Kaytlin!! Merlyn and Dawn are hands on owners. Both are very approachable and treat you like family. Our only place to stay!

The Encore Lakeside Grill Hosted a most phenomenal musical event. Every aspect of the facility was Top Notch, including the high quality of the lodging, the great food, and the professionalism, as well as the friendliness of the staff. The beautiful views of the lake, the relaxing atmosphere, and the modern decor of the Hotel / Restaurant, provided a nice break for our crew. The Host of the facility Merlyn was cordial, helpful, and it is obvious that his regard for the business, and emphasis on hospitality, set the tone for everyone working there. We highly recommend it, two thumbs up.

Best food at the lake. Everything cooked and seasoned well. Great service and atmosphere. Top restaurant at the lake as far as I'm concerned.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crab Crusted Walleye GF

Couldn't ask for better atmosphere. The entire staff and owners are amazing and the food is delicious. We love this place.

Atmosphere: 5

Food: 5

Service: 5

Very nice with great service from kat

Atmosphere: 5

Food: 5

Service: 5

First time there. Very nice

Atmosphere: 5

Food: 5

Service: 5

Came in a couple weeks with the family and had a great experience! Not only was the food great but we had a wonderful server named Ali! 5/5 will return after my experience!

Atmosphere: 4

Food: 5

Service: 5

Best food on the lake! Hands down! So delicious and relatively inexpensive. Loved the decor!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crab Rangoon, Crab Legs

Jason B was the most thorough and amazing waiter. We had 6 adults and 6 children. He took care the the children’s table so well and required little to no help from the parents.

Atmosphere: 5

Food: 5

Service: 5

Jason B. Took great care of us! Drinks and food came quick! Wrangled our kids like an old pro!

Atmosphere: 5

Food: 4

Service: 5

Great food and Service. Jason was great and took very good care of us. Our kids enjoyed it as well!

Atmosphere: 5

Food: 5

Service: 5

Ask for Jason B. He’s awesome!!

Atmosphere: 5

Food: 5

Service: 5

They advertised their $48 thanksgiving buffet which with the forced 22% tip was $60. To add insult to injury, we got 0 service. I ordered an ice tea when I sat down, I’m still waiting for the ice tea. I felt deceived, the buffet ran out of food, the deserts bar consisted of 1 pumpkin pie left. The manager said it was advertised everywhere when I pointed it out. All while I was standing in from pf a flyer with no mention of the forced charge for a service I didn’t receive. I pulled up their website and asked him to show me the disclosure. He then said they do it every holiday. I said that’s not true as we’ve been to other holiday dinners there including NYE and have never had a forced gratuity. Our server was horrible, she didn’t deserve 22%. But they removed any incentive to provide us service. I felt scammed and deceived and will never enter their establishment again. Just a warning, what you see is not what you get. We had a lot of choices for this holiday experience and unfortunately made the wrong one. Do yourself a favor and bypass this one. Overpriced subpar food and the rudest staff I’ve ever encountered and as a local I’ve already been warned off some of their specials, and been told about the service. But this was my first experience with that. Getting quite the reputation.
Edited to include my response to the owner who clearly doesn’t understand that a gratuity is payment for service received. I am typically a 25-30% tipper, but I do expect service for that gratuity. You can argue with every bad review you receive on Google, but it doesn’t change the fact that we were dissatisfied locals who won’t be back. If you think that is good for business, that’s your prerogative. Forcing a reward for employees who didn’t do their job, allows them to continue to provide horrible service. Furthermore; advertising something you don’t intend to provide is deceptive. If you can’t handle the reservations you accepted at a high level of service perhaps you should accept less reservations. I’d rather have happy customers who feel like they received what they paid for. But that’s just me.

Atmosphere: 1

Food: 3

Service: 1

I’ve been to several holiday buffets and also worked in the service industry for decades. I appreciate the hard work of the staff on Thanksgiving but they seemed overwhelmed. They were clearly overbooked. It took 15 minutes just to get a server to come to our table. I understand gratuity but she never pulled our plates and took forever to even greet us. When we got our drinks, we went to the buffet and there was no food. I’m not even kidding. It was all picked through and COLD. We took what we could find and went back again, a little more food that time- not much. There were no signs of what each dish was either and most looked like slop. We spent $250 for 4 people and left HUNGRY! Also, barely any desserts. We had to split a piece of pumpkin pie, shameful. I’m sure there will be several others complaining as well.

Atmosphere: 1

Food: 1

Service: 1