Horrible attitude from the drive thru staff. I went through 1/9 and we had asked for 2 frostys. 1 was an Oreo brownie and the other we requested to be plain vanilla and Oreo. When we were given the frostys we reminded them we had asked for plain vanilla and Oreo and the lady who handed them over said no they’re the same. We didn’t fight it. We were looking in the bags for spoons and we couldn’t find them so we asked the short hair girl for spoons and she said they were in the bags. We said we couldn’t find them and she said she promises they’re in there. And we said we still couldn’t find them and when I asked for a couple extra spoons she said and I quote “no it’s not a big deal sweetie.” Not only are you getting the order wrong you’re being rude and not even giving spoons?
Atmosphere: 1
Service: 1
bad boy
There was an employee That was talking shit on a customer's name to his colleagues and Saying things that wasn't true about that customer and was rude and my burger tasted like it was hardly cooked and sat for a few hours before I had received. My burger
Atmosphere: 1
Food: 1
Service: 1
James who?
It's partially my fault for ordering through doordash, but y'all didn't give my cheese sauce cups that I PAID FOR. I don't care that it's only 60¢ per cup. I still PAID FOR IT.
Atmosphere: 3
Food: 3
Service: 1
Tijuana Ragland
THE EVENING MANAGER AND HER STAFF IS VERY RUDE! FYI don't ask any questions, just order your food pay and leave cuz apparently asking the price of a beverage is illegal!
Sue Ellen
I want to warn others about my recent experience at this restaurant.
When I visited with a friend, I ordered an iced tea that appeared white. I politely. asked the manager (who also said she was the owner) if it was really iced tea. Her response was, “Yes, that’s what happens when you put sugar in tea, it turns white.” I didn’t argue, simply poured it out, and got a different drink.
Later, when I asked if I could have buffalo sauce, she told me it was $1. I said, “Oh, sorry, never mind — I didn’t know condiments cost extra.” At that point, she snapped at me saying, “What are you, stupid or blind? It says it right on the menu.”
I tried to walk away, but she came out from behind the counter and repeated it again, directly in my face: “So are you stupid or blind?” At that point, I lost my patience and responded with profanity
Caused by the frustration of being insulted and humiliated
She then told me to leave, kicked me out of the restaurant, and even called the police.
When the police arrived, I explained that I felt verbally abused and wanted to file a complaint. The officer told me the owner had the right to refuse service and that if I didn’t want to go to jail, I needed to leave. No one seemed to care about the verbal harassment I endured.
This was one of the most unprofessional, hostile, and humiliating customer service experiences I’ve ever had.
attilathebum665
Food was hot
Atmosphere: 3
Food: 4
Service: 3
Gil Rodriguez
This is what they gave me vs what i see in the ad
Atmosphere: 1
Food: 1
Service: 3
Andrea Dickherber
Same as the reviews below. You can't serve cold meat. Common sense isn't too common anymore
I attached the health inspectors contact information after seeing how many people in the last year paid for cold meat.
The only way it will stop is if it's reported correctly.
Atmosphere: 1
Food: 1
Service: 1
Ian Kreitler
Disgusting 🤢 Burgers Cold. Fries 🍟 hard 🪨 Service....... Non existent. Save your money and more importantly your time. Called back and manager was extremely rude, had no decency and hung up. Do better lake saint louis Wendy's! I will contact the district manager tomorrow and update this review with contact info for them so when this happens to you, You can refer to this for a resolution.
Atmosphere: 1
Food: 1
Service: 1
Rebekah Horn
Just curious why I had to pull up to the stop sign for one small biggie bag order when NOONE is in line. Not in front nor behind me. The entire 9 mins I waited. When did this become a thing? Pull up for no reason.
We enjoy Wendy’s but this locations fries are always trash. I appreciate pulling up to the stop sign to wait on a fresh burger but fries always taste hours old. How hard is it to throw down some fresh fries while cooking the burgers?
Dan Arnold
Good was not hot
Collin Tesreau
Food was the same as always. The only drink machine in the store was broken and the one at their drive through that they use was out of seltzer for soda and they gave me literally 6 ice cubes…
Shen
I’ve been to this location a million times but NEVER have I ever received a fresh burger and bun! The fries are sometimes fresh, nuggets ok..but I’m not sure if they are cooking a lot burgers ahead of time and setting them in the warmers but they are so dry and hard! The buns are never soft! Do better and serve the people who are paying to eat here better quality food.
Horrible attitude from the drive thru staff. I went through 1/9 and we had asked for 2 frostys. 1 was an Oreo brownie and the other we requested to be plain vanilla and Oreo. When we were given the frostys we reminded them we had asked for plain vanilla and Oreo and the lady who handed them over said no they’re the same. We didn’t fight it. We were looking in the bags for spoons and we couldn’t find them so we asked the short hair girl for spoons and she said they were in the bags. We said we couldn’t find them and she said she promises they’re in there. And we said we still couldn’t find them and when I asked for a couple extra spoons she said and I quote “no it’s not a big deal sweetie.” Not only are you getting the order wrong you’re being rude and not even giving spoons?
Atmosphere: 1
Service: 1
There was an employee That was talking shit on a customer's name to his colleagues and Saying things that wasn't true about that customer and was rude and my burger tasted like it was hardly cooked and sat for a few hours before I had received. My burger
Atmosphere: 1
Food: 1
Service: 1
It's partially my fault for ordering through doordash, but y'all didn't give my cheese sauce cups that I PAID FOR. I don't care that it's only 60¢ per cup. I still PAID FOR IT.
Atmosphere: 3
Food: 3
Service: 1
THE EVENING MANAGER AND HER STAFF IS VERY RUDE! FYI don't ask any questions, just order your food pay and leave cuz apparently asking the price of a beverage is illegal!
I want to warn others about my recent experience at this restaurant. When I visited with a friend, I ordered an iced tea that appeared white. I politely. asked the manager (who also said she was the owner) if it was really iced tea. Her response was, “Yes, that’s what happens when you put sugar in tea, it turns white.” I didn’t argue, simply poured it out, and got a different drink. Later, when I asked if I could have buffalo sauce, she told me it was $1. I said, “Oh, sorry, never mind — I didn’t know condiments cost extra.” At that point, she snapped at me saying, “What are you, stupid or blind? It says it right on the menu.” I tried to walk away, but she came out from behind the counter and repeated it again, directly in my face: “So are you stupid or blind?” At that point, I lost my patience and responded with profanity Caused by the frustration of being insulted and humiliated She then told me to leave, kicked me out of the restaurant, and even called the police. When the police arrived, I explained that I felt verbally abused and wanted to file a complaint. The officer told me the owner had the right to refuse service and that if I didn’t want to go to jail, I needed to leave. No one seemed to care about the verbal harassment I endured. This was one of the most unprofessional, hostile, and humiliating customer service experiences I’ve ever had.
Food was hot
Atmosphere: 3
Food: 4
Service: 3
This is what they gave me vs what i see in the ad
Atmosphere: 1
Food: 1
Service: 3
Same as the reviews below. You can't serve cold meat. Common sense isn't too common anymore
I attached the health inspectors contact information after seeing how many people in the last year paid for cold meat.
The only way it will stop is if it's reported correctly.
Atmosphere: 1
Food: 1
Service: 1
Disgusting 🤢
Burgers Cold.
Fries 🍟 hard 🪨
Service....... Non existent.
Save your money and more importantly your time.
Called back and manager was extremely rude, had no decency and hung up.
Do better lake saint louis Wendy's!
I will contact the district manager tomorrow and update this review with contact info for them so when this happens to you, You can refer to this for a resolution.
Atmosphere: 1
Food: 1
Service: 1
Just curious why I had to pull up to the stop sign for one small biggie bag order when NOONE is in line. Not in front nor behind me. The entire 9 mins I waited. When did this become a thing? Pull up for no reason.
Restaurantji Recommends
We enjoy Wendy’s but this locations fries are always trash. I appreciate pulling up to the stop sign to wait on a fresh burger but fries always taste hours old. How hard is it to throw down some fresh fries while cooking the burgers?
Good was not hot
Food was the same as always. The only drink machine in the store was broken and the one at their drive through that they use was out of seltzer for soda and they gave me literally 6 ice cubes…
I’ve been to this location a million times but NEVER have I ever received a fresh burger and bun! The fries are sometimes fresh, nuggets ok..but I’m not sure if they are cooking a lot burgers ahead of time and setting them in the warmers but they are so dry and hard! The buns are never soft! Do better and serve the people who are paying to eat here better quality food.
Great as usual.
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