The sweet tea wasn't fresh or sweet , after tasting it, we poured it out. The chicken strips were good, the original chicken was below average for KFC. Customer service was not good.
Atmosphere: 3
Food: 3
Service: 3
Dawn Kolloway
Order the 8 piecemeal got a 3 piece box meal. They refused to refund my money. So I could buy my 8 pieces meal and actually the cashier And the manager called me a liar said that I had only ordered a box. Meal, I have been ordering the the 8 piece meal 8 for years there, almost weekly and they can't get that right.It has been going downhill for the last two years
Atmosphere: 1
Food: 1
Service: 1
Shelly Womack
We went thru DT and got food. The lady at register was very helpful and got a deal set up to save us money! The food was good, but the size and amount have gotten smaller and smaller. That my issue. I have always adored KFC and still do.
Atmosphere: 5
Food: 4
Service: 4
Laura Wiggins
We went in and had a coupon for a 12-piece bucket of chicken for $14.99.and was told they won't honor it. Actually accused that it was a fake when it was taken directly off the website. We showed how we pulled it up and it said to show that coupon to a cashier. She said she was the cashier AND the manager and still won't honor the coupon. We walked out and will never go to that location again. As far as I'm concerned, they should have closed that location down when they were closing stores! That was the rudest woman I've ever seen (and I've seen quite a bit in my day). That woman has taken power trip to a new level.
Goodbye, KFC-Lebanon!!! Thank goodness for the location in Eldon, always kind and honors coupons from their site!
Service: 1
Fonda Loonsfoot
what we ordered and what we got was 2 different things 6 pieces with 2 family sides got 2 single sides also ordered a box of 4 pieces of chicken and 4 strips with 4 biscuits and got 1 biscuit no strips and got told we either had to come to the store or order on line
Atmosphere: 2
Food: 3
Service: 2
Julie Nyman
This place needs to step up their game with their customer service! Also, its ridiculous that you can't order all dark meat or all white meat buckets at the store anymore. I mean, you should be able to choose what you want, if you are the one paying for it.
Atmosphere: 1
Food: 3
Service: 1
Donald Atkinson
EVERY TIME I place an online order I have to wait. Many times I am told they have to make more chicken. What the heck, they already had 30 minutes to get my order cooked, now I have to another 20 minutes? Tables are oily
Atmosphere: 3
Food: 5
Service: 2
Amy
Had to order online to get the Meal for Two (two sandwiches, two sides, two drinks, and four tenders) combo deal for $17. Not a bad price for well more than enough food for two. Was happily surprised to find the chicken cooked well after having a couple less than great meals here over the years. Also, they don't show all their available drinks online, which is kind of strange. Was able to get the help to change to something else after arriving and appreciated it greatly.
Atmosphere: 5
Food: 5
Service: 5
Renee Reid
Their chicken fried chicken meal was excellent. Comes with mashed potatoes/gravy, coleslaw, and a drink for under $5. what could be better?
KFC has gone downhill. If I had my way, there would be no stars. Because you never know when they are open or closed, it's ridiculous; they are losing business. If the dining room is closed, the drive-through shouldn't be open either. It still needs to be posted so people are aware. Lebanon location
amanda boies
Food was excellent. Staff were friendly.
Atmosphere: 5
Food: 5
Service: 5
Paul Miller
Good hot lunch clean restaurant nice people
Atmosphere: 5
Food: 5
Service: 5
Samantha B
Amazing, fast, helpful. Good employees. Traveled 30 mins just for kfc. Didn't disappoint. Great job!
Atmosphere: 5
Food: 5
Service: 5
Jeanie Marie B
They wouldn't allow me to use my husband's card without his id ?!? After waiting 15 minutes . I ask if he could send me a pic of his id they wouldn't allow that ! Like yeah I carry around all his info ...come on !!
The sweet tea wasn't fresh or sweet , after tasting it, we poured it out. The chicken strips were good, the original chicken was below average for KFC. Customer service was not good.
Atmosphere: 3
Food: 3
Service: 3
Order the 8 piecemeal got a 3 piece box meal. They refused to refund my money. So I could buy my 8 pieces meal and actually the cashier And the manager called me a liar said that I had only ordered a box. Meal, I have been ordering the the 8 piece meal 8 for years there, almost weekly and they can't get that right.It has been going downhill for the last two years
Atmosphere: 1
Food: 1
Service: 1
We went thru DT and got food. The lady at register was very helpful and got a deal set up to save us money! The food was good, but the size and amount have gotten smaller and smaller. That my issue. I have always adored KFC and still do.
Atmosphere: 5
Food: 4
Service: 4
We went in and had a coupon for a 12-piece bucket of chicken for $14.99.and was told they won't honor it. Actually accused that it was a fake when it was taken directly off the website. We showed how we pulled it up and it said to show that coupon to a cashier. She said she was the cashier AND the manager and still won't honor the coupon. We walked out and will never go to that location again. As far as I'm concerned, they should have closed that location down when they were closing stores! That was the rudest woman I've ever seen (and I've seen quite a bit in my day). That woman has taken power trip to a new level.
Goodbye, KFC-Lebanon!!! Thank goodness for the location in Eldon, always kind and honors coupons from their site!
Service: 1
what we ordered and what we got was 2 different things 6 pieces with 2 family sides got 2 single sides also ordered a box of 4 pieces of chicken and 4 strips with 4 biscuits and got 1 biscuit no strips and got told we either had to come to the store or order on line
Atmosphere: 2
Food: 3
Service: 2
This place needs to step up their game with their customer service! Also, its ridiculous that you can't order all dark meat or all white meat buckets at the store anymore. I mean, you should be able to choose what you want, if you are the one paying for it.
Atmosphere: 1
Food: 3
Service: 1
EVERY TIME I place an online order I have to wait. Many times I am told they have to make more chicken. What the heck, they already had 30 minutes to get my order cooked, now I have to another 20 minutes?
Tables are oily
Atmosphere: 3
Food: 5
Service: 2
Had to order online to get the Meal for Two (two sandwiches, two sides, two drinks, and four tenders) combo deal for $17. Not a bad price for well more than enough food for two. Was happily surprised to find the chicken cooked well after having a couple less than great meals here over the years. Also, they don't show all their available drinks online, which is kind of strange. Was able to get the help to change to something else after arriving and appreciated it greatly.
Atmosphere: 5
Food: 5
Service: 5
Their chicken fried chicken meal was excellent. Comes with mashed potatoes/gravy, coleslaw, and a drink for under $5. what could be better?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips, Chicken Sandwich, Cole Slaw, Chicken Tender, Famous Bowl, Spicy Chicken Sandwich, 12 PC Tenders Only, Classic Chicken Sandwich Combo
Do not recommend food not done over priced and service was horrible.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
KFC has gone downhill. If I had my way, there would be no stars. Because you never know when they are open or closed, it's ridiculous; they are losing business. If the dining room is closed, the drive-through shouldn't be open either. It still needs to be posted so people are aware. Lebanon location
Food was excellent. Staff were friendly.
Atmosphere: 5
Food: 5
Service: 5
Good hot lunch clean restaurant nice people
Atmosphere: 5
Food: 5
Service: 5
Amazing, fast, helpful. Good employees. Traveled 30 mins just for kfc. Didn't disappoint. Great job!
Atmosphere: 5
Food: 5
Service: 5
They wouldn't allow me to use my husband's card without his id ?!? After waiting 15 minutes . I ask if he could send me a pic of his id they wouldn't allow that ! Like yeah I carry around all his info ...come on !!
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