Baskin Robbins in Lees Summit

“I ordered a 6 inch ice cream cake for my husband's birthday recently and for some odd reason his photo did not come out right. I am sure the cake maker probably thought I intended for it to be that way, haha. I am sure I messed something up in the ordering, who knows what happened. When I arrived for the cake pick up date, the mistake was addressed. The sympathetic young lady behind the counter Natalia contacted the manager to see what could be done. Luckily I had an extra day before my husband's birthday. The manager Mark said they would re-make the cake for me for the next day. Natalia provided me an email to submit new photos (which she had no obligation to do for me), which I so appreciated. The next day Mark called me earlier than the new pick up time and let me know the cake was fixed and ready to go. Mark went above and beyond to make things right for me. My husband loved the cake and I couldn't be more appreciative for the staff at Baskin-Robbins. Thank you Natalia and Mark for making my husband's special day perfect!“