Gainesville, VA location is always on spot. Friendly staff, fast service and delicious food. Last night was cold and dreary, but Arlin and the staff whipped up two perfect bowls and a fantastic pita and had me on my way quickly. My family is never disappointed with this location, keep up the great work. If you have never tried Cava, give it a shot!
Mateo Saraga
As appealing as it looks, the employees are not trained at all, and the service reflects it. Would not recommend the disapointment!
Heather Viscardo Cloke
I placed a large order for a work event directly through the company’s website (not a third-party service). Unfortunately, several meals were missing from our order, and despite reaching out for assistance, no resolution or refund has been provided. I was informed that a case had been opened, but I have yet to receive any follow-up. This experience was extremely disappointing and reflects poorly on their customer service. As a result, our office will not be ordering from this establishment again.
Patti Jordan
Tables in the dining area needed a good cleaning. But the food was very good
Atmosphere: 3
Food: 5
Service: 5
Linette Davis
Getting a healthier meal
Atmosphere: 4
Food: 5
Service: 5
Priscilla M
Unfortunately, I had to wait 45 minutes for a pickup order which said it would be ready 15 minutes after placing. 😩 I arrived to pick it up, but it wasn’t ready. They said it would be ready shortly, but then proceeded to place two different names on the bag, with my name and another customer’s name which caused some confusion between the other customer and myself, and it wasn’t even the correct order! I wasn’t offered any compensation, and had to wait additional time for them to remake my whole pickup order again. I love the food but disappointed with the customer service and how it was handled. I chose to do pickup because I have a toddler and it’s faster that way, but then still had to wait 45 minutes with my toddler in tow to receive my order for a pickup due to all the errors!
Atmosphere: 3
Food: 4
Service: 1
Summer Falls
Went to the Lee summit location for lunch and my experience was amazing. I wanted to express my gratitude for Daryl provided an exceptional experience. He literally made my day being so kind. You have earned a loyal customer. Thank you for having such a remarkable person on your team.
Atmosphere: 5
Food: 5
Service: 5
Mel Mejia
I love coming to this location! Everyone is always so kind! Especially Maria so inviting and ask me how I am, Thank you for treating me kindly.
Atmosphere: 5
Food: 5
Service: 5
Kevin Marchant
Delicious Fresh food, was my first visit, will not be our last! Pita Snack Chips... SO GOOD!
Atmosphere: 5
Food: 5
Service: 5
Heather
My son and I went there for lunch. It was my first time, the employee working upfront she was very helpful and kind. She asked me if I wanted to sample some of the chicken before I decided if I wanted it in my bowl, very nice suggestion. She made ordering easy and hassle free. The food is fresh, very tasty with friendly, caring employees. I highly suggest a great healthy place to eat.
I had a horrible experience on Saturday, September 20th around 9:30 pm at your midstate mall location. The experience lasted about 30 minutes starting with a 10 minute wait in line. When I was finally served, the food options I preferred were out and there was an additional 15 minute wait for brown rice and grilled chicken. For context, I am a mom and decided to take a break last night and feed my family cava for dinner. My children were waiting for me in the car and I did not have 15 minutes to wait. So instead of brown rice, I settled for white rice and instead of regular grilled chicken, I asked the girl serving me if I could substitute the harissa chicken and shawarma chicken due to the inconvenience. The young lady said it was ok, however at check out, the cashier was confused and attempted to charge me for Harissa and shawarma chicken prices. I explained to her that I preferred grilled chicken but due to the wait asked for harissa chicken and shawarma chicken as a substitute. The cashier then left the register to go ask a manager and came back saying she could waive two children pitas and charge for one bowl and kids pita. I agreed and gave her $25 to pay, however she didn’t know how to process my transaction and asked a coworker to help. The coworker proceeded ring up my transaction and charge me full price while using my rewards to redeem the two children’s pitas. I objected and told her what the previous cashier had promised. When the second cashier couldn’t complete my transaction properly, I asked for manager who then came to assist. When I explained the issue to the manager she said for the inconvenience that she’d only charge me for the bowl and waive the 3 kids pitas. When I told her that I handed the previous cashier $25, she got confused and said ok and was about to take my full $25. In disbelief I asked what she was doing and she stammered on her words attempting the settle the transaction with my $25 which was not what she promised me. At that point was grew impatient and frustrated and asked for my money back so that I could take my business elsewhere. I left CAVA empty handed with no food for my family because no one knew what they were doing and wasted my time! Today I checked my rewards account and saw that 2000 of my CAVA points have been redeemed despite I didn’t receive a meal. This experience has deeply soured my perception of cava and the competency of the staff. I will never go to that location EVER again! I want my points back as well!
Michaela Reese
Absolutely do not waste your money here. I just spent the last 1 hour going in and out of the Town Madison AL store 3 times and was told I couldn’t have a refund because i ordered online. Now I have no food, I’m out $16, and wasted my time while other places were closing.
Picture me, ordering online 45 MINUTES before close, picking up my bowl in the drive through, and seeing a bowl with 3 bites worth of food. I pulled around, parked, and went inside demanding a refund. The tall employee cleaning said “yea, we were out of half the stuff you ordered” they did not tell me this before i left the first time. Keep in mind, they don’t close for 45+ MINUTES!!! I demand a phone number of CAVA support and the employee went to the back, googled cava support, came back, and gave me the number of the California Virtual Academies. In California. I called it in the parking lot, heard that, and went back inside and demanded the GMs cell phone number. He gave it to me, and after calling her twice, she told me the same spiel. Can’t refund an online order. You have to go through an email support line with someone overseas no doubt to get the refund(who knows how long this will take?) Oh but I was welcome to come in tomorrow for a replacement bowl. NOT. First and last visit here. Embarrassing.
Rich Wigginton
Terrible service and only half the advertised portion. Disgraceful
Keishla Cordero
The food is not bad but the employees are extremely rude.
pam m
First time ordering from this location. Forgot a couple of items in our to go order, so I emailed and they refunded. The food we did get was tasty 😋
Gainesville, VA location is always on spot. Friendly staff, fast service and delicious food. Last night was cold and dreary, but Arlin and the staff whipped up two perfect bowls and a fantastic pita and had me on my way quickly. My family is never disappointed with this location, keep up the great work. If you have never tried Cava, give it a shot!
As appealing as it looks, the employees are not trained at all, and the service reflects it. Would not recommend the disapointment!
I placed a large order for a work event directly through the company’s website (not a third-party service). Unfortunately, several meals were missing from our order, and despite reaching out for assistance, no resolution or refund has been provided. I was informed that a case had been opened, but I have yet to receive any follow-up. This experience was extremely disappointing and reflects poorly on their customer service. As a result, our office will not be ordering from this establishment again.
Tables in the dining area needed a good cleaning. But the food was very good
Atmosphere: 3
Food: 5
Service: 5
Getting a healthier meal
Atmosphere: 4
Food: 5
Service: 5
Unfortunately, I had to wait 45 minutes for a pickup order which said it would be ready 15 minutes after placing. 😩 I arrived to pick it up, but it wasn’t ready. They said it would be ready shortly, but then proceeded to place two different names on the bag, with my name and another customer’s name which caused some confusion between the other customer and myself, and it wasn’t even the correct order! I wasn’t offered any compensation, and had to wait additional time for them to remake my whole pickup order again. I love the food but disappointed with the customer service and how it was handled. I chose to do pickup because I have a toddler and it’s faster that way, but then still had to wait 45 minutes with my toddler in tow to receive my order for a pickup due to all the errors!
Atmosphere: 3
Food: 4
Service: 1
Went to the Lee summit location for lunch and my experience was amazing. I wanted to express my gratitude for Daryl provided an exceptional experience. He literally made my day being so kind. You have earned a loyal customer. Thank you for having such a remarkable person on your team.
Atmosphere: 5
Food: 5
Service: 5
I love coming to this location! Everyone is always so kind! Especially Maria so inviting and ask me how I am, Thank you for treating me kindly.
Atmosphere: 5
Food: 5
Service: 5
Delicious Fresh food, was my first visit, will not be our last! Pita Snack Chips... SO GOOD!
Atmosphere: 5
Food: 5
Service: 5
My son and I went there for lunch. It was my first time, the employee working upfront she was very helpful and kind. She asked me if I wanted to sample some of the chicken before I decided if I wanted it in my bowl, very nice suggestion. She made ordering easy and hassle free. The food is fresh, very tasty with friendly, caring employees. I highly suggest a great healthy place to eat.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a horrible experience on Saturday, September 20th around 9:30 pm at your midstate mall location. The experience lasted about 30 minutes starting with a 10 minute wait in line. When I was finally served, the food options I preferred were out and there was an additional 15 minute wait for brown rice and grilled chicken. For context, I am a mom and decided to take a break last night and feed my family cava for dinner. My children were waiting for me in the car and I did not have 15 minutes to wait. So instead of brown rice, I settled for white rice and instead of regular grilled chicken, I asked the girl serving me if I could substitute the harissa chicken and shawarma chicken due to the inconvenience. The young lady said it was ok, however at check out, the cashier was confused and attempted to charge me for Harissa and shawarma chicken prices. I explained to her that I preferred grilled chicken but due to the wait asked for harissa chicken and shawarma chicken as a substitute. The cashier then left the register to go ask a manager and came back saying she could waive two children pitas and charge for one bowl and kids pita. I agreed and gave her $25 to pay, however she didn’t know how to process my transaction and asked a coworker to help. The coworker proceeded ring up my transaction and charge me full price while using my rewards to redeem the two children’s pitas. I objected and told her what the previous cashier had promised. When the second cashier couldn’t complete my transaction properly, I asked for manager who then came to assist. When I explained the issue to the manager she said for the inconvenience that she’d only charge me for the bowl and waive the 3 kids pitas. When I told her that I handed the previous cashier $25, she got confused and said ok and was about to take my full $25. In disbelief I asked what she was doing and she stammered on her words attempting the settle the transaction with my $25 which was not what she promised me. At that point was grew impatient and frustrated and asked for my money back so that I could take my business elsewhere. I left CAVA empty handed with no food for my family because no one knew what they were doing and wasted my time! Today I checked my rewards account and saw that 2000 of my CAVA points have been redeemed despite I didn’t receive a meal. This experience has deeply soured my perception of cava and the competency of the staff. I will never go to that location EVER again! I want my points back as well!
Absolutely do not waste your money here. I just spent the last 1 hour going in and out of the Town Madison AL store 3 times and was told I couldn’t have a refund because i ordered online. Now I have no food, I’m out $16, and wasted my time while other places were closing. Picture me, ordering online 45 MINUTES before close, picking up my bowl in the drive through, and seeing a bowl with 3 bites worth of food. I pulled around, parked, and went inside demanding a refund. The tall employee cleaning said “yea, we were out of half the stuff you ordered” they did not tell me this before i left the first time. Keep in mind, they don’t close for 45+ MINUTES!!! I demand a phone number of CAVA support and the employee went to the back, googled cava support, came back, and gave me the number of the California Virtual Academies. In California. I called it in the parking lot, heard that, and went back inside and demanded the GMs cell phone number. He gave it to me, and after calling her twice, she told me the same spiel. Can’t refund an online order. You have to go through an email support line with someone overseas no doubt to get the refund(who knows how long this will take?) Oh but I was welcome to come in tomorrow for a replacement bowl. NOT. First and last visit here. Embarrassing.
Terrible service and only half the advertised portion. Disgraceful
The food is not bad but the employees are extremely rude.
First time ordering from this location. Forgot a couple of items in our to go order, so I emailed and they refunded. The food we did get was tasty 😋
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