Papa Johns Pizza
422 Rte 291, Lee's Summit
(816) 554-2777
Recent Reviews
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I would give this 0 stars if I could. I received the wrong order and when I called to make it right, was yelled at and hung up on. When I went in to the store after being hung up on by manager James, I was yelled at and cursed at and was told he’s having a bad day and that I could only get a new order if I paid for it. Crappy pizza crappy service!!! Don’t eat there.
Terrible service, I came tonight tonight December 16 and the one who attends simply ignores me for not speaking English and wanting to pay with about 100.
I have been waiting for a response from my formal complaint to corporate. I have been customer for this location for over 2 years. Last month I got pizza and had fly in it. I know the folks are really nice and probably just was a mistake which happens with anyone. The problem was when I escalated the situation through corporate website, no one has yet responded to the complaint, which is very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Pizza and delivery are both on par.
Food: 4
Service: 5
Recommended dishes: Thin Crust Pizza, Pepperoni Pizza
Would be nice if the lobby had chairs for customers while we waited
The pizza never comes out great and always get my order wrong
Atmosphere: 1
Food: 1
Service: 1
Great pizza
Food: 4
Service: 4
they are cool the manager corrected the issue and it wasn't all bad it was just the size but he gave me a new pizza but I got it with tomato sauce on it I appreciate that he tried to fix the issue and his name is Eric and I thank you for trying to fix the issue he didn't have to do it
Always good and never disappointed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa Johns, Thin Crust Pizza
Restaurantji Recommends
Well this location used to be good. Ordered online and picked up our food. Got home only to find they put the wrong pizza in the box. The sticker was correct but the pizza wasn't. Called and spoke to a "manager" who said they'd call me back but never did. My wife went to pick up the pizza but was told "they couldn't find it". Then called back and said they found it and they couldn't refund any money because it was zeroed out in their system. Avoid this location at all costs.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Dipping Sauce
Order said 11 minutes ready. 30minutes later still waiting outside for order after checking inside. They said they only have 1 person working.
Atmosphere: 1
Food: 1
Service: 1
The person on the phone is not very helpful and she acts like your bothering her.
Food: 4
Service: 2
Lately, every time I go there to take out my order I have to wait for at least 10 to 15 minutes, When I get to the store, usually I don’t find anybody behind the counter and the store employees avoid looking at you so they don’t serve you
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Papa Johns
The manager & employees here are awesome!!
Atmosphere: 5
Food: 5
Service: 5
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