Papa Johns Pizza
422 Rte 291, Lee's Summit
(816) 554-2777
Recent Reviews
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I can’t remember a time that I have been to any franchise and have been so impressed with the staff as I was here tonight. Is 19 November, 2025 and whoever was working at 8:55 PM deserves a raise. That guy was in there all by himself, handling orders, polite, factual in his timeline, and my pizza was great. Great job to whomever hired the person working today.
Atmosphere: 5
Food: 5
Service: 5
I had not been here in a long time but they have increased their customer service. Pizza was well made, chicken wings good. Service decent
Food: 5
Service: 5
The part of the crust that the toppings are on was so flimsy on both pizzas. On the Canadian bacon and pineapple, there was hardly any pineapple and not a lot of bacon. On the hamburger and onion with mushrooms, there was only a couple of chunks of hamburger on each slice of pizza, not a lot of onions or mushrooms. The time frame that was given to us that they would be delivered was between like 7:15-7:25. Instead they were delivered to us at 6:43 when we had submitted the order at 6:23. Also the pizza was not really hot. So it's like as soon as you guys got the order you made it with the minuscule amount of the toppings we needed and put on there. Worst experience I have ever had from Papa John's, especially this location.
Atmosphere: 2
Food: 2
Service: 2
Got delivery to the hotel, no problems. Good pizza pretty quick.
Atmosphere: 5
Food: 5
Service: 5
Just Gross Big man w Red hair uses no Gloves and wipes hes nose, on the food line while making pizza gross
Atmosphere: 1
Food: 1
Service: 1
I can’t decide how to do this review really but I’ve never in my life had pizza delivered in this condition
Atmosphere: 5
Food: 1
Service: 2
Always the bomb for pizza! Order the Works.
Use the app.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa Johns, Pepperoni Pizza, Extra Large New York Style Pizza
I would give this 0 stars if I could. I received the wrong order and when I called to make it right, was yelled at and hung up on. When I went in to the store after being hung up on by manager James, I was yelled at and cursed at and was told he’s having a bad day and that I could only get a new order if I paid for it. Crappy pizza crappy service!!! Don’t eat there.
Terrible service, I came tonight tonight December 16 and the one who attends simply ignores me for not speaking English and wanting to pay with about 100.
Restaurantji Recommends
I have been waiting for a response from my formal complaint to corporate. I have been customer for this location for over 2 years. Last month I got pizza and had fly in it. I know the folks are really nice and probably just was a mistake which happens with anyone. The problem was when I escalated the situation through corporate website, no one has yet responded to the complaint, which is very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Pizza and delivery are both on par.
Food: 4
Service: 5
Recommended dishes: Thin Crust Pizza, Pepperoni Pizza
Would be nice if the lobby had chairs for customers while we waited
The pizza never comes out great and always get my order wrong
Atmosphere: 1
Food: 1
Service: 1
Great pizza
Food: 4
Service: 4
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