Sonic Drive-In

All the stalls were tied off forcing everyone to order through the drive through. Service was very inefficient for as many workers were inside. Maybe it was a training day?

My family and I went to this sonic we ordered great then we pulled up we was waiting 10 min cause the lady was having a full blown conversation w two men in the car we don’t know if it was her friends or if she was flirting w them then we saw our ice cream sitting there She then came out to hand us our stuff and we paid then she went back to talking to those guys again. then my brothers shake got put into two cups cs it was overflowing i had like no whipped cream.

This was the worst experience my family and I have had at a Sonic. We ordered a shake and some ice cream, but the service was incredibly disappointing. The employee at the window seemed more interested in her conversation with the driver ahead of us than in serving customers—there was clearly no food being handed out, just chatting.

When we finally received our order, it had been sitting out long enough to melt. One of the items was double-cupped and had leaked ice cream all over the back of our car. The lack of customer service, care, and basic presentation was unacceptable. We won’t be returning to this location.

Waited 10 minutes in the drive through no one came on. The speaker drove around to a stall. Push the button and wait a 10 more minutes for that. And no one took my order I left.

I know it was close to closing time but I arrived 10:23 and pressed the red button, after I few minutes I pressed it a couple more times and finally after being completely ignored for more than 10 minutes I left disappointed

The person who served me forgot my straw and she took more than 10 minutes to come to bring the straws so I had to go all the way to the drive thru to get the straws

Ordered ahead on their app but when I went to pick it up they were closed and I was still charged. Their food lately has been terrible but I kept trying to give it another try. Cold burritos, burritos not rolled, nothing inside the burritos and it takes FOREVER to get your food for your so called “order ahead”.
It’s sad that after all of the reviews you continue to run your store how it is. Step up and be an owner and take responsibility of the crap food and service that your customers are getting. You obviously aren’t getting it.

Just not what it used to be. Nothing is made with care.

There was only two people working in the store. One young man was taking care of drive thru and the cars that were parked. My order was wrong and I got the wrong sandwich. Didn't get a straw for the drink. I don't recommend this Sonic location. You would think with it being in Lakewood it would be running smoother.

Came here multiple times, my order has been messed up multiple times. Waited 30 minutes for a chicken sandwich, finally got it with a kids size bun. This is genuinely the worst fast food restaurant/sonic I have ever been to

took over 30 minutes for one drink that i mobile ordered ahead of time.

On 2/4 I went through the drive thru to order food for my family. I should have driven off after waiting 2-3 min before being greeted at the speaker but I didn’t. While ordering the employee yelled into the microphone multiple times and then started laughing. As I pulled up to the window I saw 2 teenagers laughing and proceeding to play pranks on the car behind me. I waited 4 min before the girl walked over to take my payment. I then waited over 15 min before I receiving the drinks and food I ordered ($57.62). Before driving off I checked the order, expecting it to be incorrect and of course, it was. At this point I wasn’t trusting them to not mess with my food if I asked them to fix it, so I asked them to refund me and gave them the food and drinks back. After waiting over 30 min for them to “call their manager”, the guy working told me that the manager would process my refund the next morning once the charge was posted to my account (it was pending) and he would call me. Needless to say, that didn’t happen. I reached out to the store multiple times and received no call back from Steven, the general manager, so I went back to the store on 2/11 and was told the refund was processed on 2/10. It is now 2/24 and I still haven’t received my money back. I’ve called corporate 5 times - they sent and resent a “ticket” to the store claiming it’s all they can do for me.. So, long story short - I won’t be returning to this location and I won’t stop contacting them until my money is refunded. DO BETTER SONIC!

I usually have a decent experience at this Sonic but there have been multiple times we have been left waiting for an extensive amount of time for our food. Today I sat in a mobile order pickup stall and watched multiple people go through the drive-thru while I waited over 15 minutes before I gave up and left. It also seemed like one of the employees came outside and sat in their partner's car with their partner, abandoning the other worker to work by themselves.

One of the worst Sonic's that I have been to, I have been here multiple times trying and hoping that it was just random that it was bad, but this last visit was the worst.

We placed an order through the app for mobile pickup, once I get there I pull into a mobile pick up stall and check in on the app. I proceed to wait about 10 minutes while watching cars go through the drive thru, while waiting I observe through the windows that the employees were joking around playing on their phones and one was vaping inside. I finally called the store and asked if they were doing mobile pickups or if I needed to go through the drive thru as I had checked in and been waiting for over 10 minutes watching them though the windows horsing around (mobile pickup is right in front with clear view right into the kitchen), she asked my order details and then set the phone down...apparently she thought she hung it up as they all proceeded to mock and make fun of me and that I called asking about my order, sometime finally hung the phone up and a few minutes later someone brought my order out. I informed the last that brought the food that they should make sure the phone is hung up before belittling and mocking the person that called and also to probably not vape or horse around in plain view of waiting customers.

This location also is regularly understaffed and rarely utilizes the parking stalls and usually forces people through the drive thru so they don't have to bring the food out.

Food was terrible, as it generally has been on the couple previous visits. Won't be going back to this location, I will go out of my way to avoid this location as I recommend everyone else to do.

This was a poor experience. I ordered through the app, checked in when I arrived, and then waited 15 whole minutes and was never acknowledged. No other customers were present, but there were 3 cars there, I assume with friends of the employees, including someone sitting in their car outside the drive through window, just chatting with one of the employees inside. I finally went through the drive through to see if they got my order. The girl giggled, brought me cold food with wrong Condiments (BBQ sauce for mozzarella sticks?) and the order was incorrect, to boot. I got 5 mozzarella sticks instead of four, but my medium onion rings order had only one large and 3 small onion rings. What in the world?

This store needs a manager on site.