It’s a Starbucks. The drinks are fine, they’re the same everywhere. They’re consistent. The service at this location is terrible, unless you’re in the drive-through. I’ve literally stood at the counter for 10 minutes with multiple service people walking around and no one even says a word to me. And for most of the employees that they still have, they are very unfriendly. The customer service at this location has declined dramatically over the last two years.
Amendment- the service and specifically friendliness of this location has improved a bit. However, they still have a couple of employees that consistently are unfriendly and seem to be bothered that they have to serve you coffee. The short girl with the green hair is especially unfriendly. Never says hello. Just “what can I get you” with complete apathy if you’re lucky, but more typically disdain.
KC in KC
The other day I had a situation and the answer I received from my question was to WALK through the drive through. Upon going through the drive through the barista at the window proceeded to try and scold me like a child even when I told her that I was directed to go through the drive through. The issue is at this store-especially in the mornings the baristas are always rude, impolite, unprofessional and overall unhappy it seems. I hate to use the saying because I’m in customer service myself but if you do not want to be there, quite literally don’t go.
I live behind this store which is the only reason I keep giving them chances, BUT I prefer to walk the extra steps and go to the Starbucks inside of Target across the street instead and I would recommend others to do the same. They even have the drive up feature for the Starbucks at Target as well!
grant allen
This morning I went in and ordered an ice caramel macchiato, I didn’t realize Starbucks served diabetes in a cup or served lattes as macchiatos. When I asked the window if they could fix it they offered a stirrer. First and foremost if I wanted just caramel I would’ve asked for something different.
Guadalupe Guerrero
It’d be nice if someone made contact or a simple hello as to someone walking in. I went in for a uber, a gent male was waiting for his for a while so I sat down waiting for mine as well. Other Starbucks regardless of how busy they are welcome guest. Instead, long faces were made and no eye contact. After a long time I stood up and made sure they had that order. Lady says “yeah you’re supposed to come up and tell us”. Yes well next time I hope a lot of you do a better job at having a better appearance in the face and make eye contact with customer. Not to mention I came in with smiles yet none of the workers smiled back. Or bothered looking.
Rosanne Yearout
Was here today April 5th 2025 around 6:30 pm. Lindsey (hope I spell her name right) is so awesome! She got our drinks right! She is knowledgeable on her drinks and recommends other products in the store. She treats us with kindness and respect. She’s a great addition to this store and we just love her!
Abraham Kereta
The baristas at this Starbucks are incredibly rude and discriminatory. Every time a white customer walks in, they get a warm welcome, but if you’re Black or look foreign, you’re completely ignored. I’ve been a regular at this location since it’s close to where I live, but the consistent racist behavior from the staff has made it clear I won’t be coming back. If a manager contacts me, I’m glad to provide their names.
Maria Perez
Usually a good spot for coffee, but today I ordered a venti and it feels like I got a grande instead. My cup has a line that measures 20 oz and even with the whip cream didn't reached the 20 oz line 😔.
Nikola Viskovic
I paid $9 for a drink and it has nothing of what I ordered besides a splash of almond milk. Initially I waited 15 minutes for my drink and it wasnt made and I continuously came up to check for mine.. I sat down and checked for drinks sat down on the counter and didn’t see mine.. I went up 30-40 minutes later to ask and she said she just dumped it with an Attitude because its been sitting for a while…? Although I clearly saw no new drinks for a period. Not only was my “new drink” overpriced because I got NOTHING that I asked for in it, it was poor atmosphere and attitude, i was starting to like the convenience of starbucks but I value giving my money to spots that actually care.
Atmosphere: 2
Food: 1
Service: 1
Scott Carlson
It’s a Starbucks. The drinks are fine, they’re the same everywhere. They’re consistent. The service at this location is terrible, unless you’re in the drive-through. I’ve literally stood at the counter for 10 minutes with multiple service people walking around and no one even says a word to me. And for most of the employees that they still have, they are very unfriendly. The customer service at this location has declined dramatically over the last two years.
Atmosphere: 4
Service: 1
Scott
It’s a Starbucks. The drinks are fine, they’re the same everywhere. They’re consistent. The service at this location is terrible, unless you’re in the drive-through. I’ve literally stood at the counter for 10 minutes with multiple service people walking around and no one even says a word to me. And for most of the employees that they still have, they are very unfriendly. The customer service at this location has declined dramatically over the last two years.
I was very hesitant on a review however for the past early mornings I’ve been getting some different barristas and they haven’t been the best, this used to be my favorite location but some early people don’t act like they want to be there.. I also had two drinks that were made wrong recently too..
Atmosphere: 3
Food: 3
Kappa Rush
I don’t know who was working the window at 11a on 8/7 but she was so kind to me as I was very clearly struggling. I hope she has a great day. Give her a raise.
Service: 5
Mrs. Wilson
They have to do something about their chicken. It’s not chicken. ?
Atmosphere: 4
Food: 4
Service: 4
Melinna Becerra
I normally have a great experience coming through this Starbucks. However the customer service I received this evening was awful. The young lady took my order and that was fine but when I got to the window I was treated with disrespect. I had turned around to see why my child was screaming (maybe ten seconds if that even) only to turn back to the window to the girl giving me the most disgusted look, not even greeted with a hello. I said hi and apologized. No response. I showed her my phone to scan my app and let her know I would like to use my stars for my drink and she responded very rude “I didn’t hear you” so I apologized and stated again that I wanted to use my stars. She then gave me my order and immediately walked away. No thank you or bye. Maybe she was having a bad day, I don’t know but that’s not a way to treat customers. I am still going to visit this location just thought I would share as I was a bit disappointed and honestly shocked.
Service: 1
kaci johnson
I have never thought to write an establishment a poor review, but there’s a first time for everything I suppose! The customer “service” I received in the drive-thru by a young woman was so asinine that I told her “I’ll just go to Scooter’s instead”. I left the drive-thru empty handed, and the only thing that will ever be in my mouth again from Starbucks is a bad taste.
It’s a Starbucks. The drinks are fine, they’re the same everywhere. They’re consistent. The service at this location is terrible, unless you’re in the drive-through. I’ve literally stood at the counter for 10 minutes with multiple service people walking around and no one even says a word to me. And for most of the employees that they still have, they are very unfriendly. The customer service at this location has declined dramatically over the last two years.
Amendment- the service and specifically friendliness of this location has improved a bit. However, they still have a couple of employees that consistently are unfriendly and seem to be bothered that they have to serve you coffee. The short girl with the green hair is especially unfriendly. Never says hello. Just “what can I get you”
with complete apathy if you’re lucky, but more typically disdain.
The other day I had a situation and the answer I received from my question was to WALK through the drive through. Upon going through the drive through the barista at the window proceeded to try and scold me like a child even when I told her that I was directed to go through the drive through. The issue is at this store-especially in the mornings the baristas are always rude, impolite, unprofessional and overall unhappy it seems. I hate to use the saying because I’m in customer service myself but if you do not want to be there, quite literally don’t go.
I live behind this store which is the only reason I keep giving them chances, BUT I prefer to walk the extra steps and go to the Starbucks inside of Target across the street instead and I would recommend others to do the same. They even have the drive up feature for the Starbucks at Target as well!
This morning I went in and ordered an ice caramel macchiato, I didn’t realize Starbucks served diabetes in a cup or served lattes as macchiatos. When I asked the window if they could fix it they offered a stirrer. First and foremost if I wanted just caramel I would’ve asked for something different.
It’d be nice if someone made contact or a simple hello as to someone walking in. I went in for a uber, a gent male was waiting for his for a while so I sat down waiting for mine as well. Other Starbucks regardless of how busy they are welcome guest. Instead, long faces were made and no eye contact. After a long time I stood up and made sure they had that order. Lady says “yeah you’re supposed to come up and tell us”. Yes well next time I hope a lot of you do a better job at having a better appearance in the face and make eye contact with customer. Not to mention I came in with smiles yet none of the workers smiled back. Or bothered looking.
Was here today April 5th 2025 around 6:30 pm. Lindsey (hope I spell her name right) is so awesome! She got our drinks right! She is knowledgeable on her drinks and recommends other products in the store. She treats us with kindness and respect. She’s a great addition to this store and we just love her!
The baristas at this Starbucks are incredibly rude and discriminatory. Every time a white customer walks in, they get a warm welcome, but if you’re Black or look foreign, you’re completely ignored. I’ve been a regular at this location since it’s close to where I live, but the consistent racist behavior from the staff has made it clear I won’t be coming back. If a manager contacts me, I’m glad to provide their names.
Usually a good spot for coffee, but today I ordered a venti and it feels like I got a grande instead. My cup has a line that measures 20 oz and even with the whip cream didn't reached the 20 oz line 😔.
I paid $9 for a drink and it has nothing of what I ordered besides a splash of almond milk. Initially I waited 15 minutes for my drink and it wasnt made and I continuously came up to check for mine.. I sat down and checked for drinks sat down on the counter and didn’t see mine.. I went up 30-40 minutes later to ask and she said she just dumped it with an Attitude because its been sitting for a while…? Although I clearly saw no new drinks for a period. Not only was my “new drink” overpriced because I got NOTHING that I asked for in it, it was poor atmosphere and attitude, i was starting to like the convenience of starbucks but I value giving my money to spots that actually care.
Atmosphere: 2
Food: 1
Service: 1
It’s a Starbucks. The drinks are fine, they’re the same everywhere. They’re consistent. The service at this location is terrible, unless you’re in the drive-through. I’ve literally stood at the counter for 10 minutes with multiple service people walking around and no one even says a word to me. And for most of the employees that they still have, they are very unfriendly. The customer service at this location has declined dramatically over the last two years.
Atmosphere: 4
Service: 1
It’s a Starbucks. The drinks are fine, they’re the same everywhere. They’re consistent. The service at this location is terrible, unless you’re in the drive-through. I’ve literally stood at the counter for 10 minutes with multiple service people walking around and no one even says a word to me. And for most of the employees that they still have, they are very unfriendly. The customer service at this location has declined dramatically over the last two years.
Atmosphere: 4
Service: 1
Restaurantji Recommends
I was very hesitant on a review however for the past early mornings I’ve been getting some different barristas and they haven’t been the best, this used to be my favorite location but some early people don’t act like they want to be there.. I also had two drinks that were made wrong recently too..
Atmosphere: 3
Food: 3
I don’t know who was working the window at 11a on 8/7 but she was so kind to me as I was very clearly struggling. I hope she has a great day. Give her a raise.
Service: 5
They have to do something about their chicken. It’s not chicken. ?
Atmosphere: 4
Food: 4
Service: 4
I normally have a great experience coming through this Starbucks. However the customer service I received this evening was awful. The young lady took my order and that was fine but when I got to the window I was treated with disrespect. I had turned around to see why my child was screaming (maybe ten seconds if that even) only to turn back to the window to the girl giving me the most disgusted look, not even greeted with a hello. I said hi and apologized. No response. I showed her my phone to scan my app and let her know I would like to use my stars for my drink and she responded very rude “I didn’t hear you” so I apologized and stated again that I wanted to use my stars. She then gave me my order and immediately walked away. No thank you or bye. Maybe she was having a bad day, I don’t know but that’s not a way to treat customers. I am still going to visit this location just thought I would share as I was a bit disappointed and honestly shocked.
Service: 1
I have never thought to write an establishment a poor review, but there’s a first time for everything I suppose! The customer “service” I received in the drive-thru by a young woman was so asinine that I told her “I’ll just go to Scooter’s instead”. I left the drive-thru empty handed, and the only thing that will ever be in my mouth again from Starbucks is a bad taste.
Service: 1
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