Honest review for Wayne PA location:
Yesterday, while driving for Uber Eats, I went to Nothing Bundt Cakes to pick up an order. When I walked in, a woman named Emily who I understand may be the store manager was closing out with another employee. She clearly saw me enter and stand at the counter needing assistance, yet she walked away. I stood there for approximately seven minutes before a young man finally came out and asked how he could help.
I explained that I was there for a pickup but also wanted to purchase mini cakes. At that exact moment, two white customers walked in, and Emily immediately appeared from behind the counter, eager to assist them. The young man told her that I was waiting, that I had a pickup, and that I intended to make a purchase. Emily responded by saying that “paying customers are the priority.”
That statement was shocking, especially considering I had already been waiting and had clearly stated I was also there to make a purchase. Good customer service prioritizes people in the order they arrive not based on assumptions.
When I spoke up to clarify this, Emily came over and said she doesn’t know when orders come in and offered me a complimentary water. I declined. By that point, her demeanor had shifted noticeably once she realized I was not who or what she had assumed based on the color of my skin.
Her surprise at my professionalism, politeness, and articulation was evident. When I asked for her name, she understood the weight of the moment.
I am deeply disappointed to have experienced such dismissive and racially biased treatment. Racism whether subtle or overt has no place in customer service or anywhere else. Women like me take up space in this world, and we deserve the same basic respect, kindness, and service as anyone else when we walk into an establishment.
Jerica Hull
Placed an order two days ahead and when I arrived they not only were out of one of the 4 flavors I ordered with 6 dozen but also had input an hour later to pickup. As much as it costs I expect better outcome and service. Step up your game!
Ly Trail
They really didn’t want to service us black people. The girl was looking at us like we was in the wrong place. I will never go there again.she turned her nose up the whole while. I guess she thought our black skin would rub off on her. So disappointed cause I was trying to support a school system that why I purchased them
Chris Harris
highly recommend NOTHING BUNDT CAKES very delicious well worth what you pay very friendly and polite WONDERFUL customer service 10 out of 10 recommend I will be a returning customer
Melissa Ledesma
my neighbor bought me the mini chocolate chocolate chip bundt and it was so delicious. yum yum. thank you for making it and thank you Kandi Jones for buying it.
John Bright
Staff was very friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
BryAnna Thomasferry
These cakes are amazing and to die for. They've got a whole bunch of fun flavors. But obviously my family's favorite is the raspberry white chocolate. They came to our Renaissance festival this year and I think it's the most excited I've ever been!
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Mary Sacalis
absolutely love all the cakes! so good, Always use them! Gluten free cho chip my favorite !
Jennifer Graham
The ladies working the counter today were friendly and helpful. The bundlets look amazing as always, and they had a great selection of flavors available. Very clean store.
Go to stop on diet cheat day. Love the lemon but they have some really interesting flavors
Atmosphere: 5
Food: 5
Service: 5
Kennidee McClure
We don't live in liberty but ran through there and got four cakes we cut them in half.when I was eating it it started to have a weird taste I looked down and saw that the bottom of the cake was raw. it was still good but hurt my stomach.
Atmosphere: 5
Food: 3
Service: 4
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Shawna Anderson
I love their cakes. But I had my first bad experience today. My birthday is this month and I went to go get my birthday bundtlet and I picked the Key Lime one and was told I couldn’t get that one because it was a pop up flavor. It doesn’t say anywhere that there are limits to which bundtlet you can get so that was very disappointing. If you are going to only let people get certain flavors you should make that very clear in the emails.
Clark Grace
The lady at the front desk was so rude. She didn’t greet us .. even after she was greeted. Just stared at us the whole time. Then an older lady came from the back and sat there doing the same exact thing. I felt so uncomfortable! Will not be shopping here anymore!
Honest review for Wayne PA location: Yesterday, while driving for Uber Eats, I went to Nothing Bundt Cakes to pick up an order. When I walked in, a woman named Emily who I understand may be the store manager was closing out with another employee. She clearly saw me enter and stand at the counter needing assistance, yet she walked away. I stood there for approximately seven minutes before a young man finally came out and asked how he could help. I explained that I was there for a pickup but also wanted to purchase mini cakes. At that exact moment, two white customers walked in, and Emily immediately appeared from behind the counter, eager to assist them. The young man told her that I was waiting, that I had a pickup, and that I intended to make a purchase. Emily responded by saying that “paying customers are the priority.” That statement was shocking, especially considering I had already been waiting and had clearly stated I was also there to make a purchase. Good customer service prioritizes people in the order they arrive not based on assumptions. When I spoke up to clarify this, Emily came over and said she doesn’t know when orders come in and offered me a complimentary water. I declined. By that point, her demeanor had shifted noticeably once she realized I was not who or what she had assumed based on the color of my skin. Her surprise at my professionalism, politeness, and articulation was evident. When I asked for her name, she understood the weight of the moment. I am deeply disappointed to have experienced such dismissive and racially biased treatment. Racism whether subtle or overt has no place in customer service or anywhere else. Women like me take up space in this world, and we deserve the same basic respect, kindness, and service as anyone else when we walk into an establishment.
Placed an order two days ahead and when I arrived they not only were out of one of the 4 flavors I ordered with 6 dozen but also had input an hour later to pickup. As much as it costs I expect better outcome and service. Step up your game!
They really didn’t want to service us black people. The girl was looking at us like we was in the wrong place. I will never go there again.she turned her nose up the whole while. I guess she thought our black skin would rub off on her. So disappointed cause I was trying to support a school system that why I purchased them
highly recommend NOTHING BUNDT CAKES very delicious well worth what you pay very friendly and polite WONDERFUL customer service 10 out of 10 recommend I will be a returning customer
my neighbor bought me the mini chocolate chocolate chip bundt and it was so delicious. yum yum. thank you for making it and thank you Kandi Jones for buying it.
Staff was very friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
These cakes are amazing and to die for. They've got a whole bunch of fun flavors. But obviously my family's favorite is the raspberry white chocolate. They came to our Renaissance festival this year and I think it's the most excited I've ever been!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
absolutely love all the cakes! so good, Always use them! Gluten free cho chip my favorite !
The ladies working the counter today were friendly and helpful. The bundlets look amazing as always, and they had a great selection of flavors available. Very clean store.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Go to stop on diet cheat day. Love the lemon but they have some really interesting flavors
Atmosphere: 5
Food: 5
Service: 5
We don't live in liberty but ran through there and got four cakes we cut them in half.when I was eating it it started to have a weird taste I looked down and saw that the bottom of the cake was raw. it was still good but hurt my stomach.
Atmosphere: 5
Food: 3
Service: 4
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I love their cakes. But I had my first bad experience today. My birthday is this month and I went to go get my birthday bundtlet and I picked the Key Lime one and was told I couldn’t get that one because it was a pop up flavor. It doesn’t say anywhere that there are limits to which bundtlet you can get so that was very disappointing. If you are going to only let people get certain flavors you should make that very clear in the emails.
The lady at the front desk was so rude. She didn’t greet us .. even after she was greeted. Just stared at us the whole time. Then an older lady came from the back and sat there doing the same exact thing. I felt so uncomfortable! Will not be shopping here anymore!
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