Hollywood & Grind

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I don’t leave negative reviews unless they are warranted. See the photos yourself and tell me you would feed your dog this meal. Better yet- guess what it’s supposed to be.

Caitlin was mad rude when taking our order. She was seemingly talking down to some of the customers. Made it clear that she didn't have patience when taking our order.

The coffee we ordered had spoiled oatmilk in it. The guy that was helping was awesome though. Understood and was very helpful.

Atmosphere: 1

Food: 1

Service: 1

After last nights Sammy Hagar concert, my friend and I stayed at Hollywood Casino Hotel. Around 1:00ish this morning, a drunk man tried to break into our room by kicking down the door. We tried to call security and the front desk and none of the options on the phone would work. I called the hotel’s main number from my personal cellphone which I had to listen to all the prompts, which then connects to reservations who then had to transfer me to the front desk and then on to security. We were lucky that he did not get into the room but it was extremely scary and the situation with the phone added to the anxiety and stress!! Especially when the hotel didn’t seem to take it as seriously as we did. They said call us again if he comes back. WTH our phone didn’t work and we didn’t have pen and paper in the room to write anything down on. We were never brought a new phone and front desk did not see that a request had been entered to have one brought or even to have the one in the room checked. After the amount of money I spent on my room it was ridiculous that the front desk manager offered a “discount” of $125. Not even a 1/4th of my room cost. They didn’t care about our lives as long as they had our money. There are other casinos around the area to gamble and other hotels to stay at. I don’t trust them to protect me. I was also notified multiple times that the concert was sold out at 20,000 people and to prepare accordingly. Well the hotel didn’t plan and provide extra security and they sure didn’t check to ensure all their rooms are adequately equipped.

Without fail, Hollywood has the worst customer service of any casino I have dealt with in my lifetime. No one ever answers an email or a phone call in anything close to resembling a timely manner. IO have been waiting 10 days now on a response to an email regarding a hotel room. It's an absolute joke. My days throwing money away to this place are coming to an abrupt halt very, very soon.

what the heck. I got a hot machine and then at 5:30 they say cash out to everyone and leave. what a joke. sorry I work 3rd shift.

pretty pricey, but my drink was really good. would rather pay for a latte here than a drink at starbucks.

Wish they served breakfast sandwiches instead of lunch in the morning. Good selections of desserts and pastries. Coffee was good. Prices weren’t bad.

Atmosphere: 4

Food: 4

Service: 5

Attending the Elite Dinner with Paul.

Great local coffee shop owned and ran by HCSTL. The bakery items and drink selection are standard fare, but well done. The staff isn't the fastest though, and they seem to be overwhelmed pretty often.

Atmosphere: 5

Food: 5

Service: 3

Great local coffee shop owned and ran by HCSTL. The bakery items and drink selection are standard fare, but well done. The staff isn't the fastest though, and they seem to be overwhelmed pretty often.

Atmosphere: 5

Food: 5

Service: 3

Need to add more to gift shop.

Atmosphere: 5

Service: 5

I mean, it's open. So, leg up on the competition! ;) 😉

Don't waste your time $30 for two orders of biscuits and gravy that were microwaved and still cold. Waste of time and money.

Atmosphere: 1

Food: 1

Service: 3