Customer service sucks there all because we were using the online app and we wanted to use 2 different times and we screenshot it and was told we can't do that its very confusing and if we wanted to use them up at that time we should be allowed we come there to enjoy them high priced small burgers to turned away then sometimes the lines are super long and you on a count down before the coupon expires i thinks that needs to change cause we're supporting the business in the first place
Service: 1
Paul Doxtator-Morenberg
As good as I remember from 32 years ago.
Atmosphere: 5
Food: 5
Service: 5
Andrea Barnes
They must have had to slaughter and then butcher a cow because it took so long to get our order
Larry Decker
i have been placing mobile orders lately and have had a good experience. Just put in a $100 mobile order and it was correct and ready at the pickup time. I even had to make an adjustment over the phone. This location seems to be running well.
Atmosphere: 5
Food: 5
Service: 5
Daniel Kling
FAST. cooked to order. delicious. staff lady was super nice. Hot fresh food! Genuinely amazed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Double Cheese Slider
Angela Mcdonald
Sweet lady perfect service for my break during dashing to eat myself.
Atmosphere: 5
Food: 5
Service: 5
MTOWN BABYGIRL
My favorite the chicken & waffle
Atmosphere: 5
Food: 5
Service: 5
El Dority
no response from drive thru very upsetting
Atmosphere: 1
Food: 1
Service: 1
Tiffany Carter
Layla the cashier from the drive-thru window was great. She greeted you with a smile, very friendly, asked if you needed anything extra, (like condements etc), and made sure you had everything you paid for. Plus thanked me for coming! Good customer service like that is hard to find these days. Thanks Layla you rock girl!
Atmosphere: 4
Food: 4
Service: 5
Jeffrey Villeret
Multiple times I have come to this location and have had to wait like 10 minutes or so before anyone would even answer the drive through. This last time, I thought they might be busy, but then when I came around the corner there was nobody in line... waited at the windows for an additional 3 or so minutes before anyone even saw I was there... you guys need to get your act together. If there were other options available at 2AM I would go there instead. Just because it's late, doesn't give you an excuse to not do your job.
Tater tot over cook and sandwich wasn’t really hot
Atmosphere: 4
Food: 3
Service: 4
Nick Pappagiorgio
I felt like royalty the way the Royal court at this White Castle treated me with their hot tasty sliders. 🍔 think about the last time you treated yourself like a king or queen? I think this white castle has exceeded all expectations and I look forward to my next journey to feast on their fine cuisine. Five stars.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Cheese Fries
Nate Loper
Food is great. Customer service could use some work.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Double Cheese Slider
james james
⭐️ If I could give negative stars, I would. This White Castle was less of a restaurant and more of a post-apocalyptic fever dream. I walked in expecting sliders, but what I got was trauma wrapped in wax paper.
The employees looked like they clocked in against their will. No smiles, no greetings—just blank stares and slumped shoulders. One guy was literally arguing with a coworker while taking my order. I asked for a Crave Case, he gave me existential dread.
The food? Horrendous. I bit into a slider and it bit back. Cold in the middle, soggy on the outside. Fries were limp and tasted like regret soaked in old oil. I wouldn’t feed this to a raccoon with standards.
Now let’s talk about the environment. There were homeless people inside, drunks screaming outside, and I swear on my appetite—two people were actively having sex near the dumpster. Right in the back parking lot. Full view. No shame. Just cheeks clapping and sliders frying.
The whole place smelled like mildew, mop water, and sadness. I sat down and the table was sticky enough to trap a squirrel. Someone threw up in the men’s bathroom and no one cleaned it for over 30 minutes. I had to leave halfway through my meal because a man walked in with no shoes and asked me if I believed in dragons.
This location needs an exorcism, a deep clean, and a full staff reset. It’s unhinged, unsanitary, and unfit for human consumption. Do yourself a favor and eat a frozen bagel instead. At least it won’t scar your soul.
Atmosphere: 1
Food: 1
Service: 1
beastmode
Almost every time I get food they always get something wrong. Left there not too long ago and I ordered 2 cheese sauces and I asked for BBQ sauce she gave me marinara sauce. The service is horrible their energy isn’t good and 9 times out of 10 they’ll forget something you want with your food.
Customer service sucks there all because we were using the online app and we wanted to use 2 different times and we screenshot it and was told we can't do that its very confusing and if we wanted to use them up at that time we should be allowed we come there to enjoy them high priced small burgers to turned away then sometimes the lines are super long and you on a count down before the coupon expires i thinks that needs to change cause we're supporting the business in the first place
Service: 1
As good as I remember from 32 years ago.
Atmosphere: 5
Food: 5
Service: 5
They must have had to slaughter and then butcher a cow because it took so long to get our order
i have been placing mobile orders lately and have had a good experience. Just put in a $100 mobile order and it was correct and ready at the pickup time. I even had to make an adjustment over the phone. This location seems to be running well.
Atmosphere: 5
Food: 5
Service: 5
FAST. cooked to order. delicious. staff lady was super nice. Hot fresh food! Genuinely amazed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Double Cheese Slider
Sweet lady perfect service for my break during dashing to eat myself.
Atmosphere: 5
Food: 5
Service: 5
My favorite the chicken & waffle
Atmosphere: 5
Food: 5
Service: 5
no response from drive thru very upsetting
Atmosphere: 1
Food: 1
Service: 1
Layla the cashier from the drive-thru window was great. She greeted you with a smile, very friendly, asked if you needed anything extra, (like condements etc), and made sure you had everything you paid for. Plus thanked me for coming! Good customer service like that is hard to find these days. Thanks Layla you rock girl!
Atmosphere: 4
Food: 4
Service: 5
Multiple times I have come to this location and have had to wait like 10 minutes or so before anyone would even answer the drive through. This last time, I thought they might be busy, but then when I came around the corner there was nobody in line... waited at the windows for an additional 3 or so minutes before anyone even saw I was there... you guys need to get your act together. If there were other options available at 2AM I would go there instead. Just because it's late, doesn't give you an excuse to not do your job.
Restaurantji Recommends
Tater tot over cook and sandwich wasn’t really hot
Atmosphere: 4
Food: 3
Service: 4
I felt like royalty the way the Royal court at this White Castle treated me with their hot tasty sliders. 🍔 think about the last time you treated yourself like a king or queen? I think this white castle has exceeded all expectations and I look forward to my next journey to feast on their fine cuisine. Five stars.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Cheese Fries
Food is great. Customer service could use some work.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Double Cheese Slider
⭐️
If I could give negative stars, I would. This White Castle was less of a restaurant and more of a post-apocalyptic fever dream. I walked in expecting sliders, but what I got was trauma wrapped in wax paper.
The employees looked like they clocked in against their will. No smiles, no greetings—just blank stares and slumped shoulders. One guy was literally arguing with a coworker while taking my order. I asked for a Crave Case, he gave me existential dread.
The food? Horrendous. I bit into a slider and it bit back. Cold in the middle, soggy on the outside. Fries were limp and tasted like regret soaked in old oil. I wouldn’t feed this to a raccoon with standards.
Now let’s talk about the environment. There were homeless people inside, drunks screaming outside, and I swear on my appetite—two people were actively having sex near the dumpster. Right in the back parking lot. Full view. No shame. Just cheeks clapping and sliders frying.
The whole place smelled like mildew, mop water, and sadness. I sat down and the table was sticky enough to trap a squirrel. Someone threw up in the men’s bathroom and no one cleaned it for over 30 minutes. I had to leave halfway through my meal because a man walked in with no shoes and asked me if I believed in dragons.
This location needs an exorcism, a deep clean, and a full staff reset. It’s unhinged, unsanitary, and unfit for human consumption. Do yourself a favor and eat a frozen bagel instead. At least it won’t scar your soul.
Atmosphere: 1
Food: 1
Service: 1
Almost every time I get food they always get something wrong. Left there not too long ago and I ordered 2 cheese sauces and I asked for BBQ sauce she gave me marinara sauce. The service is horrible their energy isn’t good and 9 times out of 10 they’ll forget something you want with your food.
Atmosphere: 1
Food: 5
Service: 2
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