Me and my fiancée decided to eat out tonight. She said we should Arby's and I agreed. We looked at the menu together and decided she would get the chicken cordon blue for $12.09 and I would get the ¼lbs brisket meal for $17.09. After getting our food and settling down back home we opened the bag to find my supposed ¼lbs brisket was half the size of her chicken and ham sandwich. I also found that the was no pickles, no sauce, and a pitiful 3 slivers of brisket. Thinking this can't be right, and that this isn't a ¼lbs sandwich, we returned to the restaurant. Upon arrival the manager was very dismissive about my concerns explaining that they ran out of pickles (didn't inform me) and that they just forgot the sauce. They also claimed that the 3 strips did in fact equal ¼lbs and that many customers ask the same question. So leaving quite upset and annoyed I returned home and looked into this, finding other people's meals being much more plentiful and filled out. Seeing how I was underserved, underwhelmed, and completely disregarded, I will not be likely to return to this mediocre restaurant.
K Spencer
The leadership team, probably made up of area manager, district manager and, as I am told, someone with president in their title was spread out taking up eight or so spots in the middle of the dining room while lecturing the new general manager during lunchtime today. To be honest, I would expect any customer-focused business to know better. First, hard-working folks don't go to Arby's to hear about your food cost, labor cost and how other stores are doing. You are in the hospitality business. Lunchtime is time to leave business behind and enjoy a tasty treat. Airing your laundry in public is inhospitable. Second, it is beyond disrespectful to paying customers to take up so much prime real estate during lunch time. To be blunt, you should recognize that you are the LEAST IMPORTANT people in the building and make yourselves scarce. For Pete's sake, take your ego party to the back of the house. The staff was friendly, as always. But it was as plain as the nose on your face they were rolling out the Dog and Pony Show for the important people. -Pathetic.- Do yourselves a favor and learn to treat every customer like a bigwig. It is also insulting to see how good service can be when the bosses have an excuse to pay for it. Do better.
Felisha Fulk
LOVE this location. EVERY time I go here all the employees go above and beyond! Wait time has never been long, very welcoming and polite... Chick-fil-A be having some competition 😏
Canderson
Consistency! That's all I ask for. Yesterday I had an amazing BBQ bacon cheese burger! It was top notch. So I decided I would go again today and get two. To say it was a disappointment would be an understatement. If I wanted to eat a cold BBQ bacon cheese burger I'd show up two hours late to the family BBQ. Also my god how hard is it to get everything on the burger that it calls for?! I'd like to end with one more thing. CONSISTENCY!
Atmosphere: 4
Food: 2
Service: 3
Brittany Baum
I never want to eat anywhere else again. I had no idea Arby's is as good as it is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket
Lehi Marion
Little pricey for what you get.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Dip
dblrnut1
Its arbys and they do arbys things, eat there often enough and its usually decent but on occasion something is less the stellar but mostly fine
Atmosphere: 4
Food: 4
Service: 5
Dean Wallace
Thank you baby. Weird guy
Atmosphere: 5
Food: 5
Service: 5
Shannon Beemer
Excellent, personable staff, extremely friendly! Clean dining room and food was delicious 😋
Me and my fiancée decided to eat out tonight. She said we should Arby's and I agreed. We looked at the menu together and decided she would get the chicken cordon blue for $12.09 and I would get the ¼lbs brisket meal for $17.09. After getting our food and settling down back home we opened the bag to find my supposed ¼lbs brisket was half the size of her chicken and ham sandwich. I also found that the was no pickles, no sauce, and a pitiful 3 slivers of brisket. Thinking this can't be right, and that this isn't a ¼lbs sandwich, we returned to the restaurant. Upon arrival the manager was very dismissive about my concerns explaining that they ran out of pickles (didn't inform me) and that they just forgot the sauce. They also claimed that the 3 strips did in fact equal ¼lbs and that many customers ask the same question. So leaving quite upset and annoyed I returned home and looked into this, finding other people's meals being much more plentiful and filled out. Seeing how I was underserved, underwhelmed, and completely disregarded, I will not be likely to return to this mediocre restaurant.
The leadership team, probably made up of area manager, district manager and, as I am told, someone with president in their title was spread out taking up eight or so spots in the middle of the dining room while lecturing the new general manager during lunchtime today. To be honest, I would expect any customer-focused business to know better. First, hard-working folks don't go to Arby's to hear about your food cost, labor cost and how other stores are doing. You are in the hospitality business. Lunchtime is time to leave business behind and enjoy a tasty treat. Airing your laundry in public is inhospitable. Second, it is beyond disrespectful to paying customers to take up so much prime real estate during lunch time. To be blunt, you should recognize that you are the LEAST IMPORTANT people in the building and make yourselves scarce. For Pete's sake, take your ego party to the back of the house. The staff was friendly, as always. But it was as plain as the nose on your face they were rolling out the Dog and Pony Show for the important people. -Pathetic.- Do yourselves a favor and learn to treat every customer like a bigwig. It is also insulting to see how good service can be when the bosses have an excuse to pay for it. Do better.
LOVE this location. EVERY time I go here all the employees go above and beyond! Wait time has never been long, very welcoming and polite... Chick-fil-A be having some competition 😏
Consistency! That's all I ask for. Yesterday I had an amazing BBQ bacon cheese burger! It was top notch. So I decided I would go again today and get two. To say it was a disappointment would be an understatement. If I wanted to eat a cold BBQ bacon cheese burger I'd show up two hours late to the family BBQ. Also my god how hard is it to get everything on the burger that it calls for?! I'd like to end with one more thing. CONSISTENCY!
Atmosphere: 4
Food: 2
Service: 3
I never want to eat anywhere else again. I had no idea Arby's is as good as it is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket
Little pricey for what you get.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Dip
Its arbys and they do arbys things, eat there often enough and its usually decent but on occasion something is less the stellar but mostly fine
Atmosphere: 4
Food: 4
Service: 5
Thank you baby. Weird guy
Atmosphere: 5
Food: 5
Service: 5
Excellent, personable staff, extremely friendly! Clean dining room and food was delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Great staff! Fresh food!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Fast and professional. Food is hot and fresh.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Loaded Curly Fries, Greek Gyro, Roast Beef, Classic Roast Beef Dine in: Yes Outdoor seating: No Takeout: Yes Delivery: Yes Curbside pickup: Yes
Food was very good and they got us our food in a timely manner. Very nice staff gave my dog a pup cup.
Atmosphere: 5
Food: 5
Service: 5
Their smokehouse brisket is nothing short of AMAZING!!! I recommend it to everyone!
Atmosphere: 5
Food: 5
Service: 5
Much better location and such friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef, French Dip, Classic French Dip & Swiss
Just awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
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