They were not busy and I got DOUBLE FRIED FRIES AND CHICKEN. OH JOY. Hope I don't get sick. Drove 15 miles for it. SHAME
Atmosphere: 4
Food: 2
Service: 4
Kirsha Cross
I don’t usually leave negative reviews, but I believe this experience warrants some feedback in hopes that it leads to improvement.
We visited this KFC on July 16, 2025, around 7 PM. The food itself was hot and tasty—no complaints there, except for the apple pie dessert, which was unfortunately served cold.
The service, however, was uncomfortable not only for us but for other customers in line as well. There were about six of us waiting, and we stood behind two gentlemen placing their order. One of them was told that the item he ordered was unavailable. The young woman (name on the receipt was Emma) at the register offered him a similarly priced alternative or a 30-minute wait. He then asked for a refund, and she told him KFC doesn’t issue refunds—this is where things started to go downhill.
The employee kept going to the back for information, returning each time with a different answer. Eventually, a manager (Hannah) came out, and instead of calming the situation, she became defensive and confrontational. Rather than de-escalate, she appeared to blame the customer, saying things like, “It’s not my fault we’re out of it—I didn’t know.” The customer asked if he could be compensated (e.g., extra chicken), and the manager refused, insisting the replacement had to be of equal value. In the end, he was forced to take food he didn’t want, clearly frustrated and without any resolution.
My husband and I, along with others in line, exchanged uncomfortable glances. The atmosphere felt tense and mishandled.
Additionally, the young woman at the register didn’t greet us or acknowledge us with a “Welcome to KFC” or “Can I take your order?” Between customers, she would leave the register to pack food without saying “please hold on a moment,” which made the process feel disorganized and impersonal.
As someone who works in customer service management, I recognize that things don’t always go perfectly. But this could have—and should have—been handled more professionally. I truly hope the staff receives training on de-escalation techniques, clear communication, and basic customer engagement. These things matter, especially when the food service is otherwise solid.
Atmosphere: 4
Food: 4
Service: 1
Lee Orrison
Of all the KFCs I’ve been to, I was impressed. I’ve seen some of the other comments and I had a different experience. Maybe each crew is different. First, the restaurant was cleaner and it looked remodeled and newer. The staff was hustling and talking well together to get orders out. The food was well prepared for a KFC. The price for the food was decent for everything you get. Overall, I’ll be visiting this location again. And there is a Taco Bell too, but can’t speak to that experience of food. As far as fast food goes, it was better than most KFCs in the KC area. If you are in the mood for a little chicken, this is a KFC worth checking out.
Atmosphere: 4
Food: 4
Service: 4
Kimberly Moore Tunnell
Young man at the register rang up everybody's order differently even though we all ordered the same thing so it cost us all differently. No apologies just was told it was the way we ordered from him.
Atmosphere: 3
Food: 4
Service: 2
Sabrina Young
Very good!
Food: 5
Service: 5
Amanda H
This was a really interesting visit! We love KFC and after a swim meet, stopped in. My girls walked in 1st and were greeted by the girl at the front with eyes rolling and a kiss huff and OMG! Then she stomped off. I came in to order and she was rude, I thought it was maybe just me imagining it until she threw my change at me. I looked at another customer picking up an order and we both said Wow, she really doesn't want to be at work! She continued on, rude as can be, to every person walking in. It was around 830p so again, we tried to hope she was maybe just upset they close at 9p and we made them busy so close to closing but my daughter looked and nope, they close at 11p! None of us knew what was wrong with her but everyone of us were talking about it, all while smiling and doing nothing to warrant that kind of treatment. My oldest went up to grab something else and she too was met with things being thrown at her by this employee! Shame on her, I hate leaving bad reviews but this is needed! The food was alright although no crispy chicken too order and the original was dripping with grease and biscuits were so hard I couldn't eat mine. Good luck if u get this girl talking your order. It was this previous Thursday evening 6/12/25. 4 starts on food is probably 1 too many but we love kfc!
Atmosphere: 1
Food: 4
Service: 1
James Wisemore
It's as expected fresh chicken good service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Gravy
Just NaNa
I go a few times a month for fried chicken. When I go on, I always ask if they can put these pieces in one bucket and the other in a separate bucket, and one original and one extra crispy. They are always so nice and friendly and as they try and meet my weird requests. My chicken is always hot and crispy, and if you have the app, they have some great deals and great rewards!
Raymundo Rodriguez
Greatest chicken
Shane Musgrave
I ask for extra cheese and lettuce. At a significant up charge. And still get very little. Definitely get less than you should get without paying extra as shel is only half full.
Got my order wrong but I'm not complaining. The food is good. I ordered fries but got mashed potatoes.
Wanna be Camper (WannaBeCamper)
Out of all the kfc's in this side of kcmo this one was the most tastiest, friendly and clean!!
Atmosphere: 5
Food: 5
Service: 5
James wellman
Didn't eat here because they don't have the Taco Bell
Atmosphere: 1
Food: 1
Service: 1
Timothy Sheets
This was the ABSOLUTE BEST KFC. I've ever been to!!!! It wasn't over cooked or under cooked and very clean store totally would recommend it to anyone!!!
Atmosphere: 5
Food: 5
Service: 5
Carl Grogan
To the woman that took the dig into restaurant, I don't know why everyone thinks there animal should be allowed in a restaurant. You said she wanted papers to prove it was a support animal n you never said you had such papers. Animals do not belong in anyplace that sells any kind of food prepared or otherwise.
They were not busy and I got DOUBLE FRIED FRIES AND CHICKEN. OH JOY. Hope I don't get sick. Drove 15 miles for it. SHAME
Atmosphere: 4
Food: 2
Service: 4
I don’t usually leave negative reviews, but I believe this experience warrants some feedback in hopes that it leads to improvement.
We visited this KFC on July 16, 2025, around 7 PM. The food itself was hot and tasty—no complaints there, except for the apple pie dessert, which was unfortunately served cold.
The service, however, was uncomfortable not only for us but for other customers in line as well. There were about six of us waiting, and we stood behind two gentlemen placing their order. One of them was told that the item he ordered was unavailable. The young woman (name on the receipt was Emma) at the register offered him a similarly priced alternative or a 30-minute wait. He then asked for a refund, and she told him KFC doesn’t issue refunds—this is where things started to go downhill.
The employee kept going to the back for information, returning each time with a different answer. Eventually, a manager (Hannah) came out, and instead of calming the situation, she became defensive and confrontational. Rather than de-escalate, she appeared to blame the customer, saying things like, “It’s not my fault we’re out of it—I didn’t know.” The customer asked if he could be compensated (e.g., extra chicken), and the manager refused, insisting the replacement had to be of equal value. In the end, he was forced to take food he didn’t want, clearly frustrated and without any resolution.
My husband and I, along with others in line, exchanged uncomfortable glances. The atmosphere felt tense and mishandled.
Additionally, the young woman at the register didn’t greet us or acknowledge us with a “Welcome to KFC” or “Can I take your order?” Between customers, she would leave the register to pack food without saying “please hold on a moment,” which made the process feel disorganized and impersonal.
As someone who works in customer service management, I recognize that things don’t always go perfectly. But this could have—and should have—been handled more professionally. I truly hope the staff receives training on de-escalation techniques, clear communication, and basic customer engagement. These things matter, especially when the food service is otherwise solid.
Atmosphere: 4
Food: 4
Service: 1
Of all the KFCs I’ve been to, I was impressed. I’ve seen some of the other comments and I had a different experience. Maybe each crew is different. First, the restaurant was cleaner and it looked remodeled and newer. The staff was hustling and talking well together to get orders out. The food was well prepared for a KFC. The price for the food was decent for everything you get. Overall, I’ll be visiting this location again. And there is a Taco Bell too, but can’t speak to that experience of food. As far as fast food goes, it was better than most KFCs in the KC area. If you are in the mood for a little chicken, this is a KFC worth checking out.
Atmosphere: 4
Food: 4
Service: 4
Young man at the register rang up everybody's order differently even though we all ordered the same thing so it cost us all differently. No apologies just was told it was the way we ordered from him.
Atmosphere: 3
Food: 4
Service: 2
Very good!
Food: 5
Service: 5
This was a really interesting visit! We love KFC and after a swim meet, stopped in. My girls walked in 1st and were greeted by the girl at the front with eyes rolling and a kiss huff and OMG! Then she stomped off. I came in to order and she was rude, I thought it was maybe just me imagining it until she threw my change at me. I looked at another customer picking up an order and we both said Wow, she really doesn't want to be at work! She continued on, rude as can be, to every person walking in. It was around 830p so again, we tried to hope she was maybe just upset they close at 9p and we made them busy so close to closing but my daughter looked and nope, they close at 11p! None of us knew what was wrong with her but everyone of us were talking about it, all while smiling and doing nothing to warrant that kind of treatment. My oldest went up to grab something else and she too was met with things being thrown at her by this employee! Shame on her, I hate leaving bad reviews but this is needed! The food was alright although no crispy chicken too order and the original was dripping with grease and biscuits were so hard I couldn't eat mine. Good luck if u get this girl talking your order. It was this previous Thursday evening 6/12/25. 4 starts on food is probably 1 too many but we love kfc!
Atmosphere: 1
Food: 4
Service: 1
It's as expected fresh chicken good service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Gravy
I go a few times a month for fried chicken. When I go on, I always ask if they can put these pieces in one bucket and the other in a separate bucket, and one original and one extra crispy.
They are always so nice and friendly and as they try and meet my weird requests.
My chicken is always hot and crispy, and if you have the app, they have some great deals and great rewards!
Greatest chicken
I ask for extra cheese and lettuce. At a significant up charge. And still get very little. Definitely get less than you should get without paying extra as shel is only half full.
Restaurantji Recommends
Got my order wrong but I'm not complaining. The food is good. I ordered fries but got mashed potatoes.
Out of all the kfc's in this side of kcmo this one was the most tastiest, friendly and clean!!
Atmosphere: 5
Food: 5
Service: 5
Didn't eat here because they don't have the Taco Bell
Atmosphere: 1
Food: 1
Service: 1
This was the ABSOLUTE BEST KFC. I've ever been to!!!!
It wasn't over cooked or under cooked and very clean store totally would recommend it to anyone!!!
Atmosphere: 5
Food: 5
Service: 5
To the woman that took the dig into restaurant, I don't know why everyone thinks there animal should be allowed in a restaurant. You said she wanted papers to prove it was a support animal n you never said you had such papers. Animals do not belong in anyplace that sells any kind of food prepared or otherwise.
Atmosphere: 5
Food: 5
Service: 5
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