Phone number is not actually on website cannot reach anybody and the staff that is in there from 9:00 to 10:00 doesn't even serve ice cream so it's actually only open until 9 pm
Denise Kling
I love going here easy to get in and get out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
Rich Ingmire
Everytime you go, they're out of something you want. And double check your order...you'll drive off with the wrong order. I'm obviously not the only person who has had this experience. Check the other reviews.
Atmosphere: 1
Service: 1
Mike Larko
Ordered online, no problem. Waited 25 mins for scheduled pickup. Get there and they dont have 3 of the flavors I ordered. No call, no email, Nothing. No "Sorry, we are out", Just waited until I ordered something to replace. No offer of discount or coupon for next time. Poor service
Atmosphere: 3
Food: 4
Service: 1
Vincent Castellano
No ice cream flavors listed on the drive-thru menu. Do not go off the online menu as they only have about 10-12 flavors.
Atmosphere: 5
Food: 5
Service: 4
Lloyd Kuchle
Delicious doesn’t matter what time of day you come morning?,Dunkin’ Donuts afternoon or night ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monster Creature Creations
Angelina Carrera
Waited in drive through for my order while staff took turns having conversation with car in front of me. They were laughing and joking around. One staff member kept looking at me but continued to chat . They were not waiting for his order because nothing was passed through the window the whole time I waited . I will not go there again. I will go to the other store in O'Fallon . I will also be putting this on FB and neighborhood App.
Food: 3
Service: 1
Charity Evans
I ordered the Petals and Pearls Cake almost a week ahead of my daughter's birthday. I cannot identify anything looking like a pearl. The color was way off. What I ordered versus what I got was a major disappointment. I even mentioned to the cashier that it didn't look like what they show on their website. I learned my lesson- I will not ever trust Baskin Robbins with a Cake ever again.
Went to order a cake from here because on the website it states they can put photos on the cakes. 4 people working they have no sense of customer service they just stare at you and wait for you to order, no information on my options for cake decorating or anything. The "decorator" comes out and again just sitting there with her notebook and pen, zero customer service and when i asked her to do something her responce was rudly " i can try". So you want me to spend 90$ on a cake your going to TRY to do? I got a refund and i wont be back. The manager gave me attitude for wanting to return. Where is the work ethic these days?
Haaa Caught you stalking my profile
Never had a good experience the 3 times I've went to this location. So I figured I'd review it.
The first time I went by on a Friday evening and made sure to get there at least 30 minutes prior to closing because I understand clean up and wanting to leave work on time Well I got there 45 minutes before close and there were cars in the parking lot and people inside. Nobody answered me at the drive through. Bunch of lazy high school and college kids I guess. 45 minutes prior to close just because you don't want to work is unbelievable.
Second time I went I used dunkin and my drink was wrong. Not to big of a deal it still tasted pretty good despite it probably being some other mobile order and it wasn't worth the drive back.
Third and last time was today 7/23/2022 went around noon and asked to get 2 quarts of ice cream. I tied the cashier I didn't care if they were hand packed or pre packed whatever was easiest. I tell them I want the oreo stores flavor which is a summer flavor and the beach day which is also a summer seasonal flavor. Somehow they say they are out of both. I highly doubt you are out of both. You probably just didn't want to hand pack them because they weren't pre packed.
All in all this is the worst location for Baskin Robbins/ dunkin. I'd rather drive to the city because at least the workers at that location aren't lazy high school kids.
Bhanodhay Nanugonda
Not many flavors to choose from and customer service is worst.
xXViannexX Feeney
Went here today well over an hour before closing. Half of the Ice Cream had been put away. That's fine chose something else. My $7 shakes were nothing but milk and maybe half a scoop of Ice Cream. Worst place ever.
Alexis Merritt
If only 0 stars were an option.. 1. Why aren't the flavors listed on the drive thru menu? I shouldn't have to look their menu up online to find out what I want. 2. Since there were no flavors listed I ordered a vanilla milkshake, which took over 5 minutes to get and then tastes soured. Definitely won't be wasting any more money here.
Phone number is not actually on website cannot reach anybody and the staff that is in there from 9:00 to 10:00 doesn't even serve ice cream so it's actually only open until 9 pm
I love going here easy to get in and get out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
Everytime you go, they're out of something you want. And double check your order...you'll drive off with the wrong order. I'm obviously not the only person who has had this experience. Check the other reviews.
Atmosphere: 1
Service: 1
Ordered online, no problem. Waited 25 mins for scheduled pickup. Get there and they dont have 3 of the flavors I ordered. No call, no email, Nothing. No "Sorry, we are out", Just waited until I ordered something to replace. No offer of discount or coupon for next time. Poor service
Atmosphere: 3
Food: 4
Service: 1
No ice cream flavors listed on the drive-thru menu. Do not go off the online menu as they only have about 10-12 flavors.
Atmosphere: 5
Food: 5
Service: 4
Delicious doesn’t matter what time of day you come morning?,Dunkin’ Donuts afternoon or night ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monster Creature Creations
Waited in drive through for my order while staff took turns having conversation with car in front of me. They were laughing and joking around. One staff member kept looking at me but continued to chat . They were not waiting for his order because nothing was passed through the window the whole time I waited . I will not go there again. I will go to the other store in O'Fallon . I will also be putting this on FB and neighborhood App.
Food: 3
Service: 1
I ordered the Petals and Pearls Cake almost a week ahead of my daughter's birthday. I cannot identify anything looking like a pearl. The color was way off. What I ordered versus what I got was a major disappointment. I even mentioned to the cashier that it didn't look like what they show on their website. I learned my lesson- I will not ever trust Baskin Robbins with a Cake ever again.
Food: 1
Service: 1
Good doughnuts and ice cream
Less icecream flavors..
Restaurantji Recommends
Went to order a cake from here because on the website it states they can put photos on the cakes. 4 people working they have no sense of customer service they just stare at you and wait for you to order, no information on my options for cake decorating or anything. The "decorator" comes out and again just sitting there with her notebook and pen, zero customer service and when i asked her to do something her responce was rudly " i can try". So you want me to spend 90$ on a cake your going to TRY to do? I got a refund and i wont be back. The manager gave me attitude for wanting to return. Where is the work ethic these days?
Never had a good experience the 3 times I've went to this location. So I figured I'd review it.
The first time I went by on a Friday evening and made sure to get there at least 30 minutes prior to closing because I understand clean up and wanting to leave work on time
Well I got there 45 minutes before close and there were cars in the parking lot and people inside. Nobody answered me at the drive through. Bunch of lazy high school and college kids I guess. 45 minutes prior to close just because you don't want to work is unbelievable.
Second time I went I used dunkin and my drink was wrong. Not to big of a deal it still tasted pretty good despite it probably being some other mobile order and it wasn't worth the drive back.
Third and last time was today 7/23/2022 went around noon and asked to get 2 quarts of ice cream. I tied the cashier I didn't care if they were hand packed or pre packed whatever was easiest. I tell them I want the oreo stores flavor which is a summer flavor and the beach day which is also a summer seasonal flavor. Somehow they say they are out of both. I highly doubt you are out of both. You probably just didn't want to hand pack them because they weren't pre packed.
All in all this is the worst location for Baskin Robbins/ dunkin. I'd rather drive to the city because at least the workers at that location aren't lazy high school kids.
Not many flavors to choose from and customer service is worst.
Went here today well over an hour before closing. Half of the Ice Cream had been put away. That's fine chose something else. My $7 shakes were nothing but milk and maybe half a scoop of Ice Cream. Worst place ever.
If only 0 stars were an option.. 1. Why aren't the flavors listed on the drive thru menu? I shouldn't have to look their menu up online to find out what I want. 2. Since there were no flavors listed I ordered a vanilla milkshake, which took over 5 minutes to get and then tastes soured. Definitely won't be wasting any more money here.
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