Worst drive thru set up of any location in STL…..you have successful models to follow…..use them. Hwy K OFallon or Chesterfield is much better IMO
David Haley
DO NOT order through the APP and expect them to get your order correct. You'd think I would be smart enough not to go through this 5 TIMES.. We are not placing huge orders. It is 3-4 people eating and there is MISSING FOOD EVERY TIME!!!!!!!!
Russell H
Drive thru is ridiculous and slow. Not run efficiently at all compared to other chickfilas.
Tonya Carrillo
Always fast, friendly and proficient! Never mess an order up. They go above and beyond for sure. Prices are high, but don’t mind paying for the great food and fast, friendly service
Love having this chic fil a here because it’s closer to my job. Unfortunately haven’t been able to go there on lunch for the past 4 weeks or so due to one line only being for mobile app orders. Terrible idea and whoever approves of this idea should be demoted to washing toilets. Get better chic fil a
Dan Mesey
Placed a dinner order through mobile app. I came to pick up and was greeted with a literal 45-minute wait(no exaggeration)in the drive-thru. I've never seen a Chikfila this disorganized. Line wasn't moving, bags kept going to wrong cars, then back into the store. My Chikfila experience felt worse than Popeyes, and we all know that is a very low bar.
Every other chikfila I've been to is extremely fast and efficient. Why can't this one figure it out? Very disappointed as someone who loves Chikfila.
Atmosphere: 3
Food: 4
Service: 1
Mary Ellen Easterly
Beautifully managed... Clean, quick, courteous service
Looks like Chick-fil-A is on the move to get ride of employees. Now they have the slow Drive Thru side and the fast Mobile Thru. I came to Chick-fil-A for the service but order food on an app isn't service. Sad to see. Hopefully they will see the error of their ways and move back.
Atmosphere: 3
Food: 5
Service: 1
Kirby W
Used to be our go-to place when we needed something fast because their drive through was way quicker than any other fast food in the area. The addition of their MoBiLe only line has totally changed this. Now they are on par or slower than everyone else.
They've ruined what set them apart for us. Will be going way less now.
Atmosphere: 1
Food: 1
Service: 1
Savannah G
I woke up this morning with a deep longing in my stomach for a chick-fil-a sandwich. I am venturing to kansas city today and I get in my car in search of a chick-fil-a off the interstate. I eventually find this chick-fil-a, as I make my way through the drive through, come to meet owen, a worker with the face of a 13 year old boy. I tell him that I will need three separate orders today, and he says oh no. This has me taken aback, as in my rural hometown you give the backhand to any disrespect from young children. He takes my order and i ask for a chicken sandwich, as since the last time i ate my back has shrunk by two inches. He does not tell me that lunch can not be served before 10:30. As a feble alabama brained woman, it is difficult for me to remember these anti big back rules that do not exist in my home town. I make my way through the drive through, very excited to eat my sandwich. As I reach the window, i am greeted by a bag containing a chicken biscuit and hash brown. The smile falls off of my face as my stomach growls loudly. As I attempt to explain that I was expecting to see a chicken sandwich beaming up at me from my bag, I am cut off by their manager, sebastian, who prances over to my car window in his striped shirt to inform me that I will eat that chicken biscuit or get a refund. Defeated and depressed, I pull away from the drive through with tears streaming down my face. I am very fearful to eat this chicken biscuit on my lap, as the last time I ate a chick fil a biscuit I got food poisoning. Sadly this is a true story and I am sending this post out as my famous last words. Please send prayers. If you want to order a chicken sandwich here before 10:30 please be prepared to have a sudden wave of depression wash over you from their lack of hospitality and no, “my pleasure”.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chick-Fil-A Deluxe Sandwich
TheBlogger 7
I really love this chick fil a the workers are nice and efficient, but I HATE the drive thru. Ever since the mobile side was added it has taken much longer. I also feel bad for the employees who have to stand there and work the drive thru. I feel like it's an accident waiting to happen. They need to take the mobile side out
Atmosphere: 5
Food: 5
Service: 5
Stacey Wilson
I mean... Order food through the drive through. They have a lane for just mobile and the second lane for ordering there. Doesn't make any sense at all as you see from the pictures. The wait is worse bc of this. However made this change need to switch it back or I am predicting they will lose customers.
Worst drive thru set up of any location in STL…..you have successful models to follow…..use them. Hwy K OFallon or Chesterfield is much better IMO
DO NOT order through the APP and expect them to get your order correct. You'd think I would be smart enough not to go through this 5 TIMES.. We are not placing huge orders. It is 3-4 people eating and there is MISSING FOOD EVERY TIME!!!!!!!!
Drive thru is ridiculous and slow. Not run efficiently at all compared to other chickfilas.
Always fast, friendly and proficient! Never mess an order up. They go above and beyond for sure. Prices are high, but don’t mind paying for the great food and fast, friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Chick-Fil-A Waffle Potato Fries, Mac & Cheese
Aiways a great experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad, Spicy Chicken Sandwich
This is my favorite Chick-fil-A drive through. So organized and love how people with mobile orders get their own line.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
Great, as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Spicy Chicken Sandwich, Side Salad
Love having this chic fil a here because it’s closer to my job. Unfortunately haven’t been able to go there on lunch for the past 4 weeks or so due to one line only being for mobile app orders. Terrible idea and whoever approves of this idea should be demoted to washing toilets. Get better chic fil a
Placed a dinner order through mobile app. I came to pick up and was greeted with a literal 45-minute wait(no exaggeration)in the drive-thru. I've never seen a Chikfila this disorganized. Line wasn't moving, bags kept going to wrong cars, then back into the store. My Chikfila experience felt worse than Popeyes, and we all know that is a very low bar.
Every other chikfila I've been to is extremely fast and efficient. Why can't this one figure it out? Very disappointed as someone who loves Chikfila.
Atmosphere: 3
Food: 4
Service: 1
Beautifully managed... Clean, quick, courteous service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Looks like Chick-fil-A is on the move to get ride of employees. Now they have the slow Drive Thru side and the fast Mobile Thru. I came to Chick-fil-A for the service but order food on an app isn't service. Sad to see. Hopefully they will see the error of their ways and move back.
Atmosphere: 3
Food: 5
Service: 1
Used to be our go-to place when we needed something fast because their drive through was way quicker than any other fast food in the area. The addition of their MoBiLe only line has totally changed this. Now they are on par or slower than everyone else.
They've ruined what set them apart for us. Will be going way less now.
Atmosphere: 1
Food: 1
Service: 1
I woke up this morning with a deep longing in my stomach for a chick-fil-a sandwich. I am venturing to kansas city today and I get in my car in search of a chick-fil-a off the interstate. I eventually find this chick-fil-a, as I make my way through the drive through, come to meet owen, a worker with the face of a 13 year old boy. I tell him that I will need three separate orders today, and he says oh no. This has me taken aback, as in my rural hometown you give the backhand to any disrespect from young children. He takes my order and i ask for a chicken sandwich, as since the last time i ate my back has shrunk by two inches. He does not tell me that lunch can not be served before 10:30. As a feble alabama brained woman, it is difficult for me to remember these anti big back rules that do not exist in my home town. I make my way through the drive through, very excited to eat my sandwich. As I reach the window, i am greeted by a bag containing a chicken biscuit and hash brown. The smile falls off of my face as my stomach growls loudly. As I attempt to explain that I was expecting to see a chicken sandwich beaming up at me from my bag, I am cut off by their manager, sebastian, who prances over to my car window in his striped shirt to inform me that I will eat that chicken biscuit or get a refund. Defeated and depressed, I pull away from the drive through with tears streaming down my face. I am very fearful to eat this chicken biscuit on my lap, as the last time I ate a chick fil a biscuit I got food poisoning. Sadly this is a true story and I am sending this post out as my famous last words. Please send prayers. If you want to order a chicken sandwich here before 10:30 please be prepared to have a sudden wave of depression wash over you from their lack of hospitality and no, “my pleasure”.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chick-Fil-A Deluxe Sandwich
I really love this chick fil a the workers are nice and efficient, but I HATE the drive thru. Ever since the mobile side was added it has taken much longer. I also feel bad for the employees who have to stand there and work the drive thru. I feel like it's an accident waiting to happen. They need to take the mobile side out
Atmosphere: 5
Food: 5
Service: 5
I mean... Order food through the drive through. They have a lane for just mobile and the second lane for ordering there. Doesn't make any sense at all as you see from the pictures. The wait is worse bc of this. However made this change need to switch it back or I am predicting they will lose customers.
Atmosphere: 1
Food: 1
Service: 1
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