El Maguey
2737 State Hwy K, O'Fallon
(636) 379-2777
Recent Reviews
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What's the point calling for a pickup order if the foods still not ready 30 minutes after and once it comes out, it's still wrong.
12:40 pickup time.
Half came out 1:05, sat getting cold on a table until 1:30...
Not even busy inside.
Atmosphere: 1
Food: 1
Service: 1
I was nervous after reading some negative reviews my family about 10 of us went for late lunch was treated great food good staff so helpful and nice my neice got a free ice cream for her bday she loved it
Atmosphere: 5
Food: 4
Service: 5
Omg ya all it's fantastic. Hot fresh take will blow your mind. My new favorite spot!!! Super amazing staff clean and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Food was awful and low quality. Staff was unnecessarily very rude. Will never return.
Atmosphere: 2
Food: 1
Service: 1
Delicious & Always Great Service.
Atmosphere: 5
Food: 5
Service: 5
Excellent food, great service
Atmosphere: 5
Food: 5
Service: 5
Evelyn was our waitess and was the rudest server we’ve ever had. She was slow and never came back to check on us.
Atmosphere: 3
Food: 5
Service: 1
My new Fav. Happy and nice staff and food has been great. This is only my 2nd time and I will be back!
Atmosphere: 5
Food: 5
Service: 5
Our server was so rude! She didnt check on us and when i had questions she had a major attitude.
Atmosphere: 3
Food: 4
Service: 1
My husband stated it was the best food he has had ever. We eat Mexican food frequently so that is saying a lot. Will eat here again.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good
Atmosphere: 5
Food: 5
Service: 5
Been around for years. You know what to expect. Really like certain items on the menu and they are consistent 👌
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chimichanga with Rice and Refried Beans, Chips and Salsa, Queso Dip, Burrito California
So to start - we really do / did love this place. Was one of our regular spots to go to for date night. Generally the service is great, food always consistent, and clean - super fast authentic food. But...one huge personnel issue.
First - us. Normal folks, always yes Sir / yes Ma'am, please and thank you - how we were raised. Wife speaks fluent Spanish after living and working for twenty years in Mexico which usually generates some great conversation with the servers. For two people usually a $100 ticket or so and always, always tip 20%+. An app, entrees, and a few drinks. Probably been in 20+ times over the past years. We both worked in restaurants growing up and know how hard the hours and work can be. We get it. We are not overbearing, high maintenance or dominating of their time. Again - we both worked restaurants for a lot of years and get it.
With most of the servers we have always had great experiences except one of them. I am not 100% but seems to be the only female working there as a server. At least most times we go in and for sure last night. We have had this lady four times as a server. She is consistently rude, short, and always bothered by any request - her responses are always - curt. So much so that we simply stopped going there for about a year+. Sad that we were missing one of our favorite spots we decided that we were not going to let this one person ruin it for us. We simply would ask for another persons section to ensure that we just didn't deal with her. After our hiatus we did return and saw one of our favorite servers - shorter gentleman (head server?) that always is kind and takes care of us and asked him for his section. The ole place and experience we missed we were able to experience again.
Great - so we decided last night again to try it and she was there so we asked the gentleman that greeted us if the table he pointed us to was in his section to ensure that she would not be waiting on us without calling her out in any way. In the end he was very kind and allowed us to sit a bit away from the crowd and her section. Let me say during the meal, Sa'ul (and forgive my misspelling) was great and took wonderful care of us.
Except that personnel issue - our appetizer we ordered 'she' ended up bringing to our table and as she sat it down - we cleared a spot for her to do so since it is usually hot and after she set it down we tried to ask her a question - well she is consistent I will say that - very rudely with a wave of her hand walked away as we were speaking said 'he'll be back with you at some point' and never looked back. Without even being in her section she managed to take what could of been a great experience and put her little rude spin on it. Too busy to even answer a question or even listen to our question. We both again were amazed at how rudely she responded and carried herself. She wasn't slammed or busy as she then stood in the doorway for five minutes.
Like we said - we know the business is tough, full of long hours and many times unruly guests which can be demanding - we are neither. She is just rude and lady if you are that unhappy in your profession perhaps you should find another line of work - your attitude is costing customers.
I thought long and hard about this review and to even put it up here. We love the place, we love the food, and we love most of the servers. But, we won't be back again. You lady ruined it for us and lost the company what was a loyal customer. YOU did that simply by being you.
Thanks for the memories to the folks that did take care of us and the chef and cooks that always take great care with what they do. But management - please take a look at this server you have on your floor - she is consistently....well what appears to be her normal self and last night it cost you a customer for life.
To the world at large - go enjoy
Atmosphere: 2
Food: 5
Service: 2
whatever you do, don't order their beef
Was able to get my party of 26 taken care of with 1 day notice!
Atmosphere: 5
Food: 5
Service: 5
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