Absolutely the worst McDonald's in the O'Fallon area. Do not go inside to eat or order because you will be ignored for at least 10 minutes while employees walk around on their phone the people working the drive-thru are the only ones doing anything. While there are 10 people standing in the lobby and they're being completely ignored
Atmosphere: 1
Food: 2
Service: 1
John
I had a pickup order at 5:10pm and I arrived and I have waited for 10 minutes to get my food past my pickup time and I reached the counter the guy has told me they were unable to see the drinks in the order and after 2 minutes I asked him again what's wrong with the order he has told me in one combo you had a frozen drink and machine is not working and i asked him at first you have told me that you are unable to see the drinks in my order and now you're telling me that machine is broken and I asked him to recheck again whether its my order or not and he was a like I dont care for your order its not my job to check your order and do it and he left from there and he is very rude
Atmosphere: 1
Food: 1
Service: 1
RunningWithSewingShears
Employees are unprofessional and unfriendly. Terrible drive thru. It takes 5 minutes for the employee to acknowledge you are there and take your order. Even when there are no other cars in the drive thru. This location doesn’t care about customers.
eric frahm
If I order a large meal I want a large fry and a large drink. The lady taking orders at the drive through needs additional training clearly because she is keying all drinks as medium. When I brought it up that the drinks should be large she got confused and told me to hold on. Either you all are telling her to do this and that’s a scumbag business practice to cheat others out of a small amount of extra drink or somebody trained her wrong, either way, it needs to be addressed. I shouldn’t have to play gymnastics with a business to get a simple meal.
PJ Lowrie
The employees at this store have forgotten that they have cash registers for counter business. When I finally flagged a manager after she walked past me at the counter, she grabbed an employee that didn't seem to have enough time for counter customers. Other than that the food was average as normal, as in underfilled box of fries and a burger that looked as if it took 2.5 seconds to throw together with its inner contents oozing outside of the bun and into the wrapper. Thank goodness I wasn't trying to eat on the go because my 1 color shirt would have transformed into a tri-color topped with pickles. Also I guess they were worried about my weight since my soda was diet coke instead of coke.
Jackie OKeefe
Dirty, rude workers, dried up food, just a totally disgusting place too eat!
Ms Dymples
It's always a hit and miss with this location. Today is the last day I will visit this location. I ordered a hash brown that was cold and a sausage and egg mcmuffin and the sausage was dark and dried out. I'm sure it has been sitting out for some time. Not fresh at all and most times the food is not fresh. Money and time wasted.
Nathan Null
this place is ABSOLUTELY garbage, got no service at all, i got looked at multiple times by workers got no help its took 25 minutes to get mine and my girlfriends food, and when we got our food it was cold, are drinks were laying down on the tray, never go to this place. they need to shut down and there’s a sign that says “customer needing help? ask a worker” yeah right 0 help and also they forgot our ranch, and stood up there for 15 minutes to get somebody’s help because the person had another persons food like this place sucks. i was contemplating if i should of just walked back there to get the ranch.
Todd Cain
This store is absolute garbage. More often than not my order is wrong and if I get a sandwich with sauce it's just a big sloppy mess. Breakfast or lunch is just crap. Just go out of business so someone else an give it a go.
Tina Clayton
Best McDonald's. Consistent on customer service, food and atmosphere.
Went through drive through. I ordered the burritos and asked for mild sauce. When I got my order, there was no sauce. I had to go inside to get what should have been in my bag.
Jamie Czerniawski
My expectations are already low because it’s fast food, but this specific McDonald’s just can’t seem to ever get it together. I think the employees are working off of their last brain cell. Godspeed for their intelligence as they age, they need it.
Absolutely the worst McDonald's in the O'Fallon area. Do not go inside to eat or order because you will be ignored for at least 10 minutes while employees walk around on their phone the people working the drive-thru are the only ones doing anything. While there are 10 people standing in the lobby and they're being completely ignored
Atmosphere: 1
Food: 2
Service: 1
I had a pickup order at 5:10pm and I arrived and I have waited for 10 minutes to get my food past my pickup time and I reached the counter the guy has told me they were unable to see the drinks in the order and after 2 minutes I asked him again what's wrong with the order he has told me in one combo you had a frozen drink and machine is not working and i asked him at first you have told me that you are unable to see the drinks in my order and now you're telling me that machine is broken and I asked him to recheck again whether its my order or not and he was a like I dont care for your order its not my job to check your order and do it and he left from there and he is very rude
Atmosphere: 1
Food: 1
Service: 1
Employees are unprofessional and unfriendly. Terrible drive thru. It takes 5 minutes for the employee to acknowledge you are there and take your order. Even when there are no other cars in the drive thru. This location doesn’t care about customers.
If I order a large meal I want a large fry and a large drink. The lady taking orders at the drive through needs additional training clearly because she is keying all drinks as medium. When I brought it up that the drinks should be large she got confused and told me to hold on. Either you all are telling her to do this and that’s a scumbag business practice to cheat others out of a small amount of extra drink or somebody trained her wrong, either way, it needs to be addressed. I shouldn’t have to play gymnastics with a business to get a simple meal.
The employees at this store have forgotten that they have cash registers for counter business. When I finally flagged a manager after she walked past me at the counter, she grabbed an employee that didn't seem to have enough time for counter customers. Other than that the food was average as normal, as in underfilled box of fries and a burger that looked as if it took 2.5 seconds to throw together with its inner contents oozing outside of the bun and into the wrapper. Thank goodness I wasn't trying to eat on the go because my 1 color shirt would have transformed into a tri-color topped with pickles. Also I guess they were worried about my weight since my soda was diet coke instead of coke.
Dirty, rude workers, dried up food, just a totally disgusting place too eat!
It's always a hit and miss with this location. Today is the last day I will visit this location. I ordered a hash brown that was cold and a sausage and egg mcmuffin and the sausage was dark and dried out. I'm sure it has been sitting out for some time. Not fresh at all and most times the food is not fresh. Money and time wasted.
this place is ABSOLUTELY garbage, got no service at all, i got looked at multiple times by workers got no help its took 25 minutes to get mine and my girlfriends food, and when we got our food it was cold, are drinks were laying down on the tray, never go to this place. they need to shut down and there’s a sign that says “customer needing help? ask a worker” yeah right 0 help and also they forgot our ranch, and stood up there for 15 minutes to get somebody’s help because the person had another persons food like this place sucks. i was contemplating if i should of just walked back there to get the ranch.
This store is absolute garbage. More often than not my order is wrong and if I get a sandwich with sauce it's just a big sloppy mess. Breakfast or lunch is just crap. Just go out of business so someone else an give it a go.
Best McDonald's. Consistent on customer service, food and atmosphere.
Restaurantji Recommends
This is a typical McDonalds
Good. Food good ppl
Went through drive through. I ordered the burritos and asked for mild sauce. When I got my order, there was no sauce. I had to go inside to get what should have been in my bag.
My expectations are already low because it’s fast food, but this specific McDonald’s just can’t seem to ever get it together. I think the employees are working off of their last brain cell. Godspeed for their intelligence as they age, they need it.
Busy and short staffed but friendly
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