Pizza hut
2187 W Terra Ln, O'Fallon
(636) 542-5321
Recent Reviews
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Worst Pizza Hut I’ve ever had. They really felt comfortable giving me these wings. Also was short a wing
Food: 1
Wonderful experience! The manager Ryann is so professional! My ordered got delayed and he didn’t charge me! I said he didn’t have to do that, he insisted! Very classy! Pizza was good!
Food: 5
They’ve messed up plenty of times before but this most recent time was my last for sure. Pizza never showed, called them and the guy on the phone acted like it wasn’t a big deal. Said “sorry, I already sent the driver home” and nothing else. I asked for a refund but he couldn’t do it and left a note for his boss in the morning. I called back and talked to the the manager who issued a refund, but we didn’t even get the full amount back. I will not order from here again after that.
We love this PH location. Pizza is always perfect, the staff is very friendly and the store is clean.
Atmosphere: 5
Food: 5
Service: 5
I walk in, the girl tells me it'll be just a couple of minutes. About 10 minutes pass and I see her dropping the 16 piece wing in the fryer for my order. She tells the girl working with her that she forgot to drop them. Of course she doesn't tell me that, they just stand there and giggle. I have groceries in the car, and time this so that my order would be done when I got there. I get that I might have to wait a minute or two, this was going to be well past 20 minutes and they don't even tell me that. I'm calling corporate lol but seriously it's always a problem with this dump.
Atmosphere: 1
Food: 1
Service: 1
My good review is because the manager Ryan is so amazing. He is just the sweetest guy ever. He makes you feel so welcomed like you’re his family or something, I can’t explain. Like a grandpa I never I had. Lol. I am just so happy every time he is working bc his energy is so friendly and pleasant. I accidentally ordered carryout one time instead of delivery and never got my ordered and he made sure I was taken care of even though it was my mistake. This review is just for him bc I’d like to honor & recognize kind ppl in a world where ppl are much quicker to magnify negativity.
I placed an order thru the app and it took my rewards point and a pending charge on my credit card but the app went haywire so I called the store and sure enough the order didn’t go thru but my rewards points are gone . The manager said I needed to call the # on the app which is fine. But we still wanted a pizza so since we were on our way home we stopped in to place an order. I explained to the girl what happened and she said I needed to call the # which is fine but I want to place an order. She just walked away and never took my order?!? And never came back to the counter nor did the manager ?!? The app is horrible and obviously the customer service sub par! I worked for Pizza Hut -my first job, and this kind of service would have NEVER been acceptable! Guess I need to find a new pizza option!
Atmosphere: 3
Service: 1
Devon (one of the managers) was amazingly helpful. Will be going to this Pizza Hut just because of her great attitude.
Service: 5
Edited review 5/26/25 - made the mistake of using them again. Pizza never showed up, called the office and was told they were using Door Dash to deliver. $45 fpr garbage pizza they cant even deliver. A $16.99 pizza comes out to be twice as much. Ridiculous and their price advertising should be illegal.
Excellent experience. Especially that Hunter guy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic
Restaurantji Recommends
The service was very great. The staff is so friendly. The food is very good. We got two large pizzas so that we would have some leftovers.
Food: 5
Service: 5
We had a free pizza coupon and used it here last week! It was a good choice! The food was hot and tasty, and the service was friendly and courteous!!! We'll definitely be back!!!:)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Boneless Wings, Meat Lover's Pizza
Matt and Hunter did a great job getting us hot, fresh, and delicious pizza tonight even with bad road conditions
Atmosphere: 5
Food: 5
Service: 5
Great food, awesome staff overall good value for your money.
Atmosphere: 4
Food: 5
Service: 5
Great food , great service.
Good people must visit.
Atmosphere: 5
Food: 5
Service: 5
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