Pizza hut
2187 W Terra Ln, O'Fallon
(636) 542-5321
Recent Reviews
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Ordered pizza 3 hours ago. After several phone calls and mix ups on delivery, still no pizza. Ridiculous
The manage Alex is Great your luck to have him on your team
Atmosphere: 4
Food: 4
Service: 5
The manager Ryan was so helpful and fast with making my own mistake right yesterday! I really appreciate him replacing my order and sending it to my address that I intended! Amazing customer service and a delicious pizza. I will definitely be ordering again! Thank you Ryan!
Ryan greeted me cheerfully and had my order ready to go. He delivered excellent customer service and fresh hot pizza. We will definitely be back!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Good deal on small pizza
Atmosphere: 5
Food: 5
Service: 5
Very nice. There was one man working, and he was very sweet. I felt bad that he was working alone, but he did a fantastic job đ me and my boyfriend loved our pizza and wings ! very good , quick , and easy.
Atmosphere: 5
Food: 5
Service: 5
Worst Pizza Hut Iâve ever had. They really felt comfortable giving me these wings. Also was short a wing
Food: 1
Wonderful experience! The manager Ryann is so professional! My ordered got delayed and he didnât charge me! I said he didnât have to do that, he insisted! Very classy! Pizza was good!
Food: 5
Theyâve messed up plenty of times before but this most recent time was my last for sure. Pizza never showed, called them and the guy on the phone acted like it wasnât a big deal. Said âsorry, I already sent the driver homeâ and nothing else. I asked for a refund but he couldnât do it and left a note for his boss in the morning. I called back and talked to the the manager who issued a refund, but we didnât even get the full amount back. I will not order from here again after that.
We love this PH location. Pizza is always perfect, the staff is very friendly and the store is clean.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I walk in, the girl tells me it'll be just a couple of minutes. About 10 minutes pass and I see her dropping the 16 piece wing in the fryer for my order. She tells the girl working with her that she forgot to drop them. Of course she doesn't tell me that, they just stand there and giggle. I have groceries in the car, and time this so that my order would be done when I got there. I get that I might have to wait a minute or two, this was going to be well past 20 minutes and they don't even tell me that. I'm calling corporate lol but seriously it's always a problem with this dump.
Atmosphere: 1
Food: 1
Service: 1
My good review is because the manager Ryan is so amazing. He is just the sweetest guy ever. He makes you feel so welcomed like youâre his family or something, I canât explain. Like a grandpa I never I had. Lol. I am just so happy every time he is working bc his energy is so friendly and pleasant. I accidentally ordered carryout one time instead of delivery and never got my ordered and he made sure I was taken care of even though it was my mistake. This review is just for him bc Iâd like to honor & recognize kind ppl in a world where ppl are much quicker to magnify negativity.
I placed an order thru the app and it took my rewards point and a pending charge on my credit card but the app went haywire so I called the store and sure enough the order didnât go thru but my rewards points are gone . The manager said I needed to call the # on the app which is fine. But we still wanted a pizza so since we were on our way home we stopped in to place an order. I explained to the girl what happened and she said I needed to call the # which is fine but I want to place an order. She just walked away and never took my order?!? And never came back to the counter nor did the manager ?!? The app is horrible and obviously the customer service sub par! I worked for Pizza Hut -my first job, and this kind of service would have NEVER been acceptable! Guess I need to find a new pizza option!
Atmosphere: 3
Service: 1
Devon (one of the managers) was amazingly helpful. Will be going to this Pizza Hut just because of her great attitude.
Service: 5
Edited review 5/26/25 - made the mistake of using them again. Pizza never showed up, called the office and was told they were using Door Dash to deliver. $45 fpr garbage pizza they cant even deliver. A $16.99 pizza comes out to be twice as much. Ridiculous and their price advertising should be illegal.
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