The girl that took my order was more interested in the guy working the slicer than the customer. When my sandwich was ready she just set it on the counter and went back to flirting. I ordered the chicken bacon ranch but I got no bacon. It just reminded me why I stopped going to Jimmy John. Won't be back.
Alan Bunn
Best subs in town!
Marisa Carmelo
Two words for you: 1. FOOD 2. POISONING
William Ryan123454321
On 1-19-25 ordered a new sandwich to try something new...made me deathly sick.after an ER visit....the billy club was the culprit...I'm not kidding when I say it almost killed me...
Deb DeBoer
Another person walked in while I was waiting to order and they got served first with their pickup! I ordered a giant size #5 but got a regular size, waiting over 10 minutes for it. Not freaky fast at all!
Chrys L
I’ve had multiple disappointing experiences at the Platte City Jimmy John’s. The drive-through is often closed, and when I ask the employees why, they either don’t give a clear answer or claim they’re understaffed—despite seeing multiple employees standing around. The service is consistently poor, and the employees seem disinterested in being there. The staff’s attitudes are frankly terrible and every time I go in, I feel like I'm an inconvenience to them just by placing an order. It’s clear that customer service is not a priority at this location. I really wish there were another Jimmy John’s nearby, as I’d stop giving this one my business. Unfortunately, this location has left me frustrated too many times.
Anastasia Sharp
Drive thru is more often than not closed. Being that you are one of the ONLY restaurants in Platte City with healthier options and a drive thru you would think that you would utilize that. I have small kids and I can’t get them out of my car all the time. You’ve lost my business multiple times with closing your drive through. I get you have a staffing shortage but you’re losing business all the time.
Food: 3
Katherine Garrison
The food quality is always excellent and the employees there are knowledgeable of the menu. My husband has dairy, egg, and gluten allergies and they always make sure it's safe for him to eat. They remember him, too and the allergies he has. It's always clean inside and there's room for our family. Highly recommend.
We come to this location about once a week. But this will be our last. Four out of the last five times they've got the order completely wrong. We have to drive 15 minutes back to the store to get it remade. I understand it may be hard to find staffing but don't leave your store ran by kids.
Atmosphere: 2
Food: 1
Service: 1
YaBoi DaCoach
This location I believe is understaffed but they still get your service taken care of with the polite courteous smile and in reasonable time
I walked in a little after 1p and waited at the counter for a bit. One of the 3 workers then acknowledged me and said it would be a moment. No problem, I could see there were drive through orders. Waited for her to finish the sandwich she was on, then refill the lettuce bin. A little while later she proceeded to the kiosk to ask what I'd like, so I ordered my sandwich. Rather than ring me up she walked back over to the sandwich bar and started talking with one of the other workers, making another sandwich which I presumed might be mine.
As most JJ's are lightning fast & I needed the restroom, I thought I'd use the restroom quick and pay after. Came back out and no one was at the sandwich bar.
I couldn't tell if one of the other guys was maybe engaged in a task so I waited as he sort of bumbled around a little before coming to acknowledge me as I watched a fly crawling around on a 1/2 made sandwich sitting there. I asked about the sandwich that I ordered which apparently never got made as he asked me what I'd like. So I ordered again and asked if I could get a discount because I felt ignored, but be said no.
I am a rewards member and until today have always had excellent service at all of the dozens of JJ's I've ordered at for well over a decade.
This was pathetic and I would advise not to engage in this particular franchise.
Atmosphere: 1
Service: 1
Zlader_ Da_Pestilent
We order delivery from here often, tip well, but their services have slide dramatically. It went from there being maybe a few things missed to complete orders being wrong, instructions applied to the wrong sandwich, or completely skimping on ingredients when we pay for more. This place has generally always has had problems on and off with service but this is astounding with how wrong they are getting everything from fulfilling orders to delivery. Management, get this checked and handled before you're seen as the problem.
Atmosphere: 1
Food: 1
Service: 1
Patrick McCormack
Ok, I think the world might have just turned upside down. My wife orders the FIrecracker special online, the app seemed to have messed up and did not give us the discount. I walk in to pick up the order, the person making the sandwiches gives me a friendly, professional greeting and asks my name, to which he says he finishing making the order right now. I then explain the app situation, and he calls over another employee, who quickly looks up the order my wife made on the app, notices that it did not give the discount. He politely says he needed the manager to fix it, she comes over and works out the fix. That wasn't the amazing part, the amazing part was not one of them looked over 21( maybe they were but they didn't look it). They were so professional, and the whole place was working like a well oiled machine. Hopefully no headhunters for other companies come in, because this amazing team of young workers would be stolen in a heartbeat! FYI the Firecracker Wrap is great is worth a try also
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap
JJ Fischer
Good sandwiches
Kid-friendliness: Goof
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap
Adam McRill
Always consitant. JJ as a whole is getting a bit pricey for the product. Fettermans up the street has higher quality with slightly less price.
The girl that took my order was more interested in the guy working the slicer than the customer. When my sandwich was ready she just set it on the counter and went back to flirting. I ordered the chicken bacon ranch but I got no bacon. It just reminded me why I stopped going to Jimmy John. Won't be back.
Best subs in town!
Two words for you:
1. FOOD
2. POISONING
On 1-19-25 ordered a new sandwich to try something new...made me deathly sick.after an ER visit....the billy club was the culprit...I'm not kidding when I say it almost killed me...
Another person walked in while I was waiting to order and they got served first with their pickup! I ordered a giant size #5 but got a regular size, waiting over 10 minutes for it. Not freaky fast at all!
I’ve had multiple disappointing experiences at the Platte City Jimmy John’s. The drive-through is often closed, and when I ask the employees why, they either don’t give a clear answer or claim they’re understaffed—despite seeing multiple employees standing around. The service is consistently poor, and the employees seem disinterested in being there. The staff’s attitudes are frankly terrible and every time I go in, I feel like I'm an inconvenience to them just by placing an order. It’s clear that customer service is not a priority at this location. I really wish there were another Jimmy John’s nearby, as I’d stop giving this one my business. Unfortunately, this location has left me frustrated too many times.
Drive thru is more often than not closed. Being that you are one of the ONLY restaurants in Platte City with healthier options and a drive thru you would think that you would utilize that. I have small kids and I can’t get them out of my car all the time. You’ve lost my business multiple times with closing your drive through. I get you have a staffing shortage but you’re losing business all the time.
Food: 3
The food quality is always excellent and the employees there are knowledgeable of the menu. My husband has dairy, egg, and gluten allergies and they always make sure it's safe for him to eat. They remember him, too and the allergies he has. It's always clean inside and there's room for our family. Highly recommend.
Dietary restrictions: Gluten friendly
Non-dairy friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
We come to this location about once a week. But this will be our last. Four out of the last five times they've got the order completely wrong. We have to drive 15 minutes back to the store to get it remade. I understand it may be hard to find staffing but don't leave your store ran by kids.
Atmosphere: 2
Food: 1
Service: 1
This location I believe is understaffed but they still get your service taken care of with the polite courteous smile and in reasonable time
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Freaky Slow. Horrible service.
I walked in a little after 1p and waited at the counter for a bit. One of the 3 workers then acknowledged me and said it would be a moment. No problem, I could see there were drive through orders. Waited for her to finish the sandwich she was on, then refill the lettuce bin. A little while later she proceeded to the kiosk to ask what I'd like, so I ordered my sandwich. Rather than ring me up she walked back over to the sandwich bar and started talking with one of the other workers, making another sandwich which I presumed might be mine.
As most JJ's are lightning fast & I needed the restroom, I thought I'd use the restroom quick and pay after. Came back out and no one was at the sandwich bar.
I couldn't tell if one of the other guys was maybe engaged in a task so I waited as he sort of bumbled around a little before coming to acknowledge me as I watched a fly crawling around on a 1/2 made sandwich sitting there. I asked about the sandwich that I ordered which apparently never got made as he asked me what I'd like. So I ordered again and asked if I could get a discount because I felt ignored, but be said no.
I am a rewards member and until today have always had excellent service at all of the dozens of JJ's I've ordered at for well over a decade.
This was pathetic and I would advise not to engage in this particular franchise.
Atmosphere: 1
Service: 1
We order delivery from here often, tip well, but their services have slide dramatically. It went from there being maybe a few things missed to complete orders being wrong, instructions applied to the wrong sandwich, or completely skimping on ingredients when we pay for more. This place has generally always has had problems on and off with service but this is astounding with how wrong they are getting everything from fulfilling orders to delivery. Management, get this checked and handled before you're seen as the problem.
Atmosphere: 1
Food: 1
Service: 1
Ok, I think the world might have just turned upside down. My wife orders the FIrecracker special online, the app seemed to have messed up and did not give us the discount. I walk in to pick up the order, the person making the sandwiches gives me a friendly, professional greeting and asks my name, to which he says he finishing making the order right now. I then explain the app situation, and he calls over another employee, who quickly looks up the order my wife made on the app, notices that it did not give the discount. He politely says he needed the manager to fix it, she comes over and works out the fix.
That wasn't the amazing part, the amazing part was not one of them looked over 21( maybe they were but they didn't look it). They were so professional, and the whole place was working like a well oiled machine. Hopefully no headhunters for other companies come in, because this amazing team of young workers would be stolen in a heartbeat!
FYI the Firecracker Wrap is great is worth a try also
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap
Good sandwiches
Kid-friendliness: Goof
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap
Always consitant. JJ as a whole is getting a bit pricey for the product. Fettermans up the street has higher quality with slightly less price.
Atmosphere: 4
Food: 4
Service: 4
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