The food is ok unless they have bad cooks certain days. Stuff just thrown in bag.. not everything we ordered and their shakes of any kind use to be very firm and cold now really runny. Get it together ! EDIT....Went to the same sonic today in platte city MO. There is only 1 in that city and this is what I got ... it's a blast... They gave me my blast with a hole poked it it and instead of redoing it they just stuck it in another cup!!! Really????? I'm starting to wish there was 2 sonics in platte city!! This is crazy! Plus the prices everywhere are crazy and you get stuff not done right. I'm taking these pics to sonics. It was bad enough they poked a hole in it plus the top of the blast was low and unappealing like they normally are.... Hopefully they will make up for this bad blast! Doesn't even taste right... Just sad. Sonics was always one of the best places to get shakes... blasts everything like that but this sonic is not performing up to how they use to be
Atmosphere: 4
Food: 2
Service: 4
Cheryl
The corn dog I ordered was so black and burnt. It chipped my tooth. They did replace with a cheese burger but didn’t offer to help pay for the dentist at the platte city location. They seem to always have issues. I will drive to other location from now on.
Atmosphere: 1
Food: 1
Service: 2
Bb.J
Why is it taking 20 minutes to receive one drink with no one else at the stalls? This isn’t the first time it’s been happening at this location even though it’s a pretty simple order… time to start letting mobile orders hit the drive thru.
Brendan Dunn
15 minutes for a medium drink
Atmosphere: 1
Food: 1
Service: 1
Kimberly Rogers
It’s 10 a.m., game day, and my husband and I are heading into town for the KC Chiefs game. He’s not feeling breakfast, so we decide to swing by Sonic for lunch — because, you know, they *serve it all day*. We order two cheeseburgers, nothing fancy, and I even throw in a $4.11 tip. Not exactly Rockefeller money, but hey, it’s a cheeseburger run, not fine dining.
We pull up, and the place is *dead*. Our order pops up on the screen as “on its way,” but then… nothing. Tumbleweeds. Two other cars pull in, then mysteriously leave without ordering — which, spoiler alert, was my first red flag. So I hit the red button and say, “Yes, I had an order and—” before I can even finish, the voice on the other end cuts me off with, “Yeah, you ordered lunch, so you’re going to wait.”
Excuse me? I wasn’t asking for a five-course meal or a Michelin star review — just a cheeseburger. So I ask, “Okay… are you wanting to cancel it?” *Click.* She hangs up. No response. Just radio silence.
At this point, I’m ready to leave because clearly, I’ve entered some alternate fast-food dimension. Then, out she comes — tray in hand — with a smile that could curdle milk, saying, “Oh, here’s your nice fresh burgers.”
And that’s when it hit me: this right here is *exactly* what’s wrong with customer service today. As an HR manager for a multibillion-dollar company, I see this same attitude creeping into the workplace — entitlement mixed with a dash of “I hate my job.” Why is making a cheeseburger suddenly a personal affront? It’s literally the job. Breakfast, lunch, dinner — same grill, same paycheck.
So yes, my Sonic experience was… memorable. I’d bet good money those other customers who peeled out of the lot weren’t leaving five-star reviews either. Something tells me this location’s complaint file is thicker than their milkshakes.
Atmosphere: 1
Food: 3
Service: 1
Claye Howard
I wish I would’ve taken a picture of this burrito before doing this review. I ordered an ultimate meat and cheese burrito and got an egg and cheese burrito. I asked them to remake it and they handed me back the exact same burrito. I asked them to remake it again and they finally put in a couple small specs of sausage and still not tater tots. Then the manager came out and I asked him where all the ingredients were and he told me that that’s how much they’re supposed to put in it. I mentioned that there are no tater tots in the burrito and then he put in three tater tots.
Atmosphere: 1
Food: 1
Service: 1
Michelle Senter
Always my go to place for a quick pretzel snack!
Chelsea Young
Lil blonde girl in there need an attitude CHECK. Don't get sassy with me and snatched me stuff back when the order was wrong and there was ice cream all over the cup. Im not taking that. You wouldnt either. Little girl.
Alan Bunn
This is the Sonic in Platte City and the quality of the food is much better than the one on N Oak. The Sonic triple much better taste, and most importantly, the onion rings have been consistently perfect, nice, crunchy, and not under cooked. Keep up the great job! Thank you
Shane Torix
Waited 30 min for the wrong order and food was tossed and crammed into the bag. Do something right. If you a going to be slow be correct. If you can't staff it then close down. People should not pay good money for bad garbage.
Good service, even though they didn't quite get my order correct.
Rachel Pearson
Just ordered a RT drink through the app and had to wait almost 20 minutes while watching other people who came after us (meaning they checked in after us!) get shit tons of food and drinks to them but we can’t get one drink? Ridiculous. Had to ask 2 times for the drink. First one the lady was really rude and then said they were super busy…there was less than 5 people there at the time and probably 5 to go orders…We literally were pulling out to leave when they finally brought the drink. Honestly worst experience to date…
Sharon Hufford
I love there onion rings
Atmosphere: 5
Food: 5
Service: 5
John Powell
Food and drinks were great, they forgot our 4 corn dogs. The lady at the drive through window did not believe how on corn dog day they could forget them. Asked to looked inside the bag and when we showed her she still didn’t believe it. Stormed off and returned with 4 additional corn dogs rudely and made us feel like we were the thief’s!
Atmosphere: 1
Food: 5
Service: 1
Holly Morris
A good place to stop for a fast bite. Nice juicy burgers. There is a goid veriety, coney dogs,chicken, pretzel , fries , onion rings, tater tots with chilli& cheese. Not to mention ice cream cones shakes slushy's and much more.
The food is ok unless they have bad cooks certain days. Stuff just thrown in bag.. not everything we ordered and their shakes of any kind use to be very firm and cold now really runny. Get it together !
EDIT....Went to the same sonic today in platte city MO. There is only 1 in that city and this is what I got ... it's a blast...
They gave me my blast with a hole poked it it and instead of redoing it they just stuck it in another cup!!! Really?????
I'm starting to wish there was 2 sonics in platte city!! This is crazy! Plus the prices everywhere are crazy and you get stuff not done right.
I'm taking these pics to sonics. It was bad enough they poked a hole in it plus the top of the blast was low and unappealing like they normally are....
Hopefully they will make up for this bad blast! Doesn't even taste right... Just sad.
Sonics was always one of the best places to get shakes... blasts everything like that but this sonic is not performing up to how they use to be
Atmosphere: 4
Food: 2
Service: 4
The corn dog I ordered was so black and burnt. It chipped my tooth. They did replace with a cheese burger but didn’t offer to help pay for the dentist at the platte city location. They seem to always have issues. I will drive to other location from now on.
Atmosphere: 1
Food: 1
Service: 2
Why is it taking 20 minutes to receive one drink with no one else at the stalls? This isn’t the first time it’s been happening at this location even though it’s a pretty simple order… time to start letting mobile orders hit the drive thru.
15 minutes for a medium drink
Atmosphere: 1
Food: 1
Service: 1
It’s 10 a.m., game day, and my husband and I are heading into town for the KC Chiefs game. He’s not feeling breakfast, so we decide to swing by Sonic for lunch — because, you know, they *serve it all day*. We order two cheeseburgers, nothing fancy, and I even throw in a $4.11 tip. Not exactly Rockefeller money, but hey, it’s a cheeseburger run, not fine dining.
We pull up, and the place is *dead*. Our order pops up on the screen as “on its way,” but then… nothing. Tumbleweeds. Two other cars pull in, then mysteriously leave without ordering — which, spoiler alert, was my first red flag. So I hit the red button and say, “Yes, I had an order and—” before I can even finish, the voice on the other end cuts me off with, “Yeah, you ordered lunch, so you’re going to wait.”
Excuse me? I wasn’t asking for a five-course meal or a Michelin star review — just a cheeseburger. So I ask, “Okay… are you wanting to cancel it?” *Click.* She hangs up. No response. Just radio silence.
At this point, I’m ready to leave because clearly, I’ve entered some alternate fast-food dimension. Then, out she comes — tray in hand — with a smile that could curdle milk, saying, “Oh, here’s your nice fresh burgers.”
And that’s when it hit me: this right here is *exactly* what’s wrong with customer service today. As an HR manager for a multibillion-dollar company, I see this same attitude creeping into the workplace — entitlement mixed with a dash of “I hate my job.” Why is making a cheeseburger suddenly a personal affront? It’s literally the job. Breakfast, lunch, dinner — same grill, same paycheck.
So yes, my Sonic experience was… memorable. I’d bet good money those other customers who peeled out of the lot weren’t leaving five-star reviews either. Something tells me this location’s complaint file is thicker than their milkshakes.
Atmosphere: 1
Food: 3
Service: 1
I wish I would’ve taken a picture of this burrito before doing this review. I ordered an ultimate meat and cheese burrito and got an egg and cheese burrito. I asked them to remake it and they handed me back the exact same burrito. I asked them to remake it again and they finally put in a couple small specs of sausage and still not tater tots. Then the manager came out and I asked him where all the ingredients were and he told me that that’s how much they’re supposed to put in it. I mentioned that there are no tater tots in the burrito and then he put in three tater tots.
Atmosphere: 1
Food: 1
Service: 1
Always my go to place for a quick pretzel snack!
Lil blonde girl in there need an attitude CHECK. Don't get sassy with me and snatched me stuff back when the order was wrong and there was ice cream all over the cup. Im not taking that. You wouldnt either. Little girl.
This is the Sonic in Platte City and the quality of the food is much better than the one on N Oak. The Sonic triple much better taste, and most importantly, the onion rings have been consistently perfect, nice, crunchy, and not under cooked. Keep up the great job! Thank you
Waited 30 min for the wrong order and food was tossed and crammed into the bag. Do something right. If you a going to be slow be correct. If you can't staff it then close down. People should not pay good money for bad garbage.
Restaurantji Recommends
Good service, even though they didn't quite get my order correct.
Just ordered a RT drink through the app and had to wait almost 20 minutes while watching other people who came after us (meaning they checked in after us!) get shit tons of food and drinks to them but we can’t get one drink? Ridiculous. Had to ask 2 times for the drink. First one the lady was really rude and then said they were super busy…there was less than 5 people there at the time and probably 5 to go orders…We literally were pulling out to leave when they finally brought the drink. Honestly worst experience to date…
I love there onion rings
Atmosphere: 5
Food: 5
Service: 5
Food and drinks were great, they forgot our 4 corn dogs. The lady at the drive through window did not believe how on corn dog day they could forget them. Asked to looked inside the bag and when we showed her she still didn’t believe it. Stormed off and returned with 4 additional corn dogs rudely and made us feel like we were the thief’s!
Atmosphere: 1
Food: 5
Service: 1
A good place to stop for a fast bite. Nice juicy burgers. There is a goid veriety, coney dogs,chicken, pretzel , fries , onion rings, tater tots with chilli& cheese. Not to mention ice cream cones shakes slushy's and much more.
Atmosphere: 3
Food: 4
Service: 3
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