The way the manager treated me, and after messed my order up by my reading the simple instructions. This could've been avoided but to offer me a credit is disgusting. Why would I want to return there especially after being hung up on by the manager Jasper 🙄 I wasn't rude or disrespectful but to get mad at customers for addressing our concerns of not following instructions is very degrading. If I choose to spend my money I should get what I ask for and not what you think I should get. To be in management and to treat us as customers as if our money don't pay his wages is sicken. Why would I want to ever offer from there while having them kind of employees in that store. No refund my money and tomorrow I'm taking that dry as pizza back to the store. I would've took it tonight has my car wasn't in the shop. Or to tired to even cook but next time I'll buy a frozen pizza that taste better than any pizza. The pizza is Connies you can find them in price chopper. If you try it you'll never shop at Domino's again.I don't know why I can't add the pics. The pics looks disgusting and dry
Food: 1
Service: 1
Howard Penate
2.5 hrs late and no support to cancel my order
Atmosphere: 1
Food: 1
Service: 1
Brittney “Freckles”
***UPDATE*** my last review was 6 years ago, and not a good one.... But now, let me tell you this store has done a total turn around!!! This has now become my #1 go-to pizza joint. I get AMAZING pizza that I absolutely LOVE!! the pizza is always hot, like just out of the oven hot, when it gets delivered to my house. It's unbelievable! The people are great! The pizza is generously covered with your toppings, the stuffed crust is a game changer. Every pizza I've had recently since the stuffed crust came out... above exceptional. I will recommend to all!! The building Is clean and welcoming as well as the employees inside! All my deliveries are prompt if not sooner than expected. And knock on wood, but thus far have yet to get a wrong order! This store ROCKS!! You guys are my pizza heros!! I'm thankful to you all and keep up the good work! I keep coming back, I'm addicted to the stuffed crust......
This has to be the WORST place to get pizza!!!!! Can't ever get the food on time, it's never hot. You call the store and expect to speak to someone but jokes on you..... I waited on hold listening to the stupid recording over and over and over again for at least 20 minutes before finally hanging up!!!! Seriously get your shit together. I REFUSE TO ORDER FROM RAYTOWN DOMINOS ANYMORE!!!! PIZZA HUT OR PAPA JOHNS IT IS. THANKS FOR NOTHING
Joshua Lester
Staff have always been very friendly and quick with our orders. Domino's Pizza isn't necessarily the best pizza in KC but this is one of the best Domino's in KC.
Abbey Reich
Ordered dinner online, after 2 hours nothing, I cancelled order. I paid for it online. Not only did I not get my food, and waited up for it till almost 2 in the morning, now it will take 5 business days to process a refund? Super shady. Can't comment on the food since I never got it, we will see if I get my money back without hours of wasting my time on the phone. The manager was completely rude and dismissive. * Update, I came home from work following night and they delivered something..it wasn't pizza. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Eric Harness
Cheap and fast pizza. You can't beat the deals. Always on time for carry out.
Atmosphere: 5
Food: 5
Service: 5
Christina Francois
Chicken bites were decent. Everything else, No. Very disappointing.
Food: 1
Arica Adolphus
Christian store manager being rude when I order from this store at least once a week never order in the daytime so never had to deal with him, usually delivery is within 30 mins- it’s been a hour and the app tells me my food just went into the oven, so I ask him how long it’s going to be he tell me you know it’s 2 ppl in front of you and they been waiting a hour too, tbh that’s bad business, bad customer service Christen
Atmosphere: 1
Service: 1
Rose Begulia
The person who messed up making my food was Dustin. No garlic butter on my crust. 2 chunks of chicken on my whole entire pizza, chicken has chewy grissell in it. Macaroni they didn't even fill up the bottom of the tray. Literally one scoop of pasta and some cheese. 25$ went to bread and inedible food tonight.
Had a pizza delivered that was made wrong. Immediately took the pizza back. Employee was EXTREMELY pleasant and accommodating!! Made another pizza for me quickly. Got home and realized it was over cooked and just just not that great. Probably won't eat there again but the employees are very friendly and professional.
Atmosphere: 5
Food: 1
Service: 5
Blake Carter
Wow where to start? The dissopoinment Started about 3 days ago when I ordered a pizza from this location and the decent strated. Everything seemed to be ok until the driver showed up who I met outside to save them he or she trouble. He gets out of his car in 5° weather with no hot bag and gives me the pizza and walks away.
I proceed to take the pizza inside and find a dry cold pizza that was more then very unpleasant. I called the store and spoke with the manager who was helpful and apologetic, he said he would put a large pizza and side on my phone number to use for a future date to acomadate for the situation.
Fast forward to tonight when I used that credit. Everything seemed to be fine at first but slowly things seemed to turn ascue. After 2hrs of wait time which seemed odd especially because I live 2 miles away and it was a weddsnay night. The order finally showed up, as I hear the doorbell ring and a grab my cash to tip the driver I comee downstairs within 30 seconds and open the door to see the driver starting the car in my driveway, while I stared at him with a handful full of cash for tip he backed up and drove off abruptly. I then look down on the cold snow filled entryway to see my pizza box on the floor. I then took the pizza into the kitchen and opened the box only to find that a piece was missingfrom the puzza.
I called them immediately and spoke with the manager on duty who seemed verys stessed Out at the situation and was more then willing to do what he could do to acomadate which was offer anther free pizza. I told him at this point I no longer want any pizza from this location but did say I would like to speak with the franchise owner or at least the GM. I will be happy to update this review depending on tomorrow's interaction.
Atmosphere: 1
Food: 1
Service: 1
Rakeem Burnette
Second time I’ve ordered since I moved here. Barely any toppings on the pizza. They are under portioning items. I’m eating straight cheese and bread.
Atmosphere: 3
Food: 1
Service: 5
Kylie Hoyos
Food came out fast got notified on line walked in and it was ready we ordered food for 25 people thank you for your speed
Atmosphere: 5
Food: 5
Service: 5
Tasha Williams
This is beyond ridiculous. The store manager said it didn’t look right but still sent it to me.
Just right cheese pizza my daughter loved it
Atmosphere: 5
Food: 5
Service: 5
The way the manager treated me, and after messed my order up by my reading the simple instructions. This could've been avoided but to offer me a credit is disgusting. Why would I want to return there especially after being hung up on by the manager Jasper 🙄 I wasn't rude or disrespectful but to get mad at customers for addressing our concerns of not following instructions is very degrading. If I choose to spend my money I should get what I ask for and not what you think I should get. To be in management and to treat us as customers as if our money don't pay his wages is sicken. Why would I want to ever offer from there while having them kind of employees in that store. No refund my money and tomorrow I'm taking that dry as pizza back to the store. I would've took it tonight has my car wasn't in the shop. Or to tired to even cook but next time I'll buy a frozen pizza that taste better than any pizza. The pizza is Connies you can find them in price chopper. If you try it you'll never shop at Domino's again.I don't know why I can't add the pics. The pics looks disgusting and dry
Food: 1
Service: 1
2.5 hrs late and no support to cancel my order
Atmosphere: 1
Food: 1
Service: 1
***UPDATE***
my last review was 6 years ago, and not a good one....
But now, let me tell you this store has done a total turn around!!! This has now become my #1 go-to pizza joint. I get AMAZING pizza that I absolutely LOVE!! the pizza is always hot, like just out of the oven hot, when it gets delivered to my house. It's unbelievable! The people are great! The pizza is generously covered with your toppings, the stuffed crust is a game changer. Every pizza I've had recently since the stuffed crust came out... above exceptional. I will recommend to all!! The building Is clean and welcoming as well as the employees inside! All my deliveries are prompt if not sooner than expected. And knock on wood, but thus far have yet to get a wrong order! This store ROCKS!! You guys are my pizza heros!! I'm thankful to you all and keep up the good work!
I keep coming back, I'm addicted to the stuffed crust......
This has to be the WORST place to get pizza!!!!! Can't ever get the food on time, it's never hot. You call the store and expect to speak to someone but jokes on you..... I waited on hold listening to the stupid recording over and over and over again for at least 20 minutes before finally hanging up!!!! Seriously get your shit together. I REFUSE TO ORDER FROM RAYTOWN DOMINOS ANYMORE!!!! PIZZA HUT OR PAPA JOHNS IT IS. THANKS FOR NOTHING
Staff have always been very friendly and quick with our orders. Domino's Pizza isn't necessarily the best pizza in KC but this is one of the best Domino's in KC.
Ordered dinner online, after 2 hours nothing, I cancelled order. I paid for it online. Not only did I not get my food, and waited up for it till almost 2 in the morning, now it will take 5 business days to process a refund? Super shady. Can't comment on the food since I never got it, we will see if I get my money back without hours of wasting my time on the phone. The manager was completely rude and dismissive. * Update, I came home from work following night and they delivered something..it wasn't pizza. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Cheap and fast pizza. You can't beat the deals. Always on time for carry out.
Atmosphere: 5
Food: 5
Service: 5
Chicken bites were decent. Everything else, No. Very disappointing.
Food: 1
Christian store manager being rude when I order from this store at least once a week never order in the daytime so never had to deal with him, usually delivery is within 30 mins- it’s been a hour and the app tells me my food just went into the oven, so I ask him how long it’s going to be he tell me you know it’s 2 ppl in front of you and they been waiting a hour too, tbh that’s bad business, bad customer service Christen
Atmosphere: 1
Service: 1
The person who messed up making my food was Dustin. No garlic butter on my crust. 2 chunks of chicken on my whole entire pizza, chicken has chewy grissell in it. Macaroni they didn't even fill up the bottom of the tray. Literally one scoop of pasta and some cheese. 25$ went to bread and inedible food tonight.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had a pizza delivered that was made wrong. Immediately took the pizza back. Employee was EXTREMELY pleasant and accommodating!! Made another pizza for me quickly. Got home and realized it was over cooked and just just not that great. Probably won't eat there again but the employees are very friendly and professional.
Atmosphere: 5
Food: 1
Service: 5
Wow where to start? The dissopoinment Started about 3 days ago when I ordered a pizza from this location and the decent strated. Everything seemed to be ok until the driver showed up who I met outside to save them he or she trouble. He gets out of his car in 5° weather with no hot bag and gives me the pizza and walks away.
I proceed to take the pizza inside and find a dry cold pizza that was more then very unpleasant. I called the store and spoke with the manager who was helpful and apologetic, he said he would put a large pizza and side on my phone number to use for a future date to acomadate for the situation.
Fast forward to tonight when I used that credit. Everything seemed to be fine at first but slowly things seemed to turn ascue. After 2hrs of wait time which seemed odd especially because I live 2 miles away and it was a weddsnay night. The order finally showed up, as I hear the doorbell ring and a grab my cash to tip the driver I comee downstairs within 30 seconds and open the door to see the driver starting the car in my driveway, while I stared at him with a handful full of cash for tip he backed up and drove off abruptly. I then look down on the cold snow filled entryway to see my pizza box on the floor. I then took the pizza into the kitchen and opened the box only to find that a piece was missingfrom the puzza.
I called them immediately and spoke with the manager on duty who seemed verys stessed Out at the situation and was more then willing to do what he could do to acomadate which was offer anther free pizza. I told him at this point I no longer want any pizza from this location but did say I would like to speak with the franchise owner or at least the GM. I will be happy to update this review depending on tomorrow's interaction.
Atmosphere: 1
Food: 1
Service: 1
Second time I’ve ordered since I moved here. Barely any toppings on the pizza. They are under portioning items. I’m eating straight cheese and bread.
Atmosphere: 3
Food: 1
Service: 5
Food came out fast got notified on line walked in and it was ready we ordered food for 25 people thank you for your speed
Atmosphere: 5
Food: 5
Service: 5
This is beyond ridiculous. The store manager said it didn’t look right but still sent it to me.
Atmosphere: 1
Food: 1
Service: 1
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