Doors were locked at 6pm. Employees were inside on their phones and glaring when I walked up and tried door.
Atmosphere: 1
Service: 1
Victor Hunt
This is the worse Jimmy John's and staff ever, especially the brother with the locks, mustache and beard, who's always there! Don't care About you, no hello when you walk in, take their sweet time to finally ask you what you want, don't pay any attention to what your saying you want on your sandwich, because you have to tell them as they are making your sandwich step by step again! Oh and the lettuce was old and brown, so we threw half away but took the lettuce off what we did eat! This is it, the Last time and I live close by but I'll drive out my way if i want another JJs sandwich! This will be put up on social media, so everyone that don't know will know that this place Sucks! Good night JJs
Food: 1
Service: 1
Lee Appleberry
Probably the worst experience ever waited 15 mins for a sandwich tonight and the 2 people in the store just basically looked at each other on how to make a sandwich smh I had to drive off because I was literally waiting so long
Atmosphere: 1
Food: 1
Service: 1
Brittany Walker
Nobody in drive thru I pull up they say nothing!!!! I sat hello after 3 min he said we'll be with you in a sec. I said you could of said hello sat there for 10 minutes and nothing they can go to hell
Atmosphere: 1
Food: 1
Service: 1
Connie Powell
350 Raytown Jimmy John’s has nice customer service
Atmosphere: 5
Food: 5
Service: 5
Julie Riebesell
We ordered 3 sandwiches and all 3 of them were wrong. We used to come here every week. This horrible service is why we don't come here anymore.
Atmosphere: 1
Food: 1
Service: 1
Space Cowboy
Consistently get rude employees that have little to no customer service skills. It's a crapshoot if everything is right with the order. Used to be a regular spot a couple years back but staff sure do make it a point to remind us why we don't like to come back.
Edit: tried it again almost a year later. Still a terrible decision
Atmosphere: 1
Food: 3
Service: 1
Ian Alder
The service and speed for mobile orders is the best I have seen for fast food. Order for pickup and every time it's ready by the time I get there and I'm in and out in 30s. Never need to go to subway again, jimmy johns is higher quality, faster, and cheaper.
Atmosphere: 5
Food: 5
Service: 5
Bonnie
Months later tried them again. Sat in the drive thru for 20 minutes. Only car in line. Ordered online and pulled up. Was told it's going to be some time before they make my 2 sandwiches. What are they doing in the meal time, considering I WAS THE ONLY CUSTOMER?!?!? From my view from the drive thru window. The 1 male staff member was determined to gain the only females phone number. Wildly inappropriate behavior. A very long time later they FINALLY got around to making my two little sandwiches. They did address the nearly 20 min wait. The male apologized saying they had to clean a single table inside. I work in the food industry. It isn't possible for 1 table to require a 20 buss between 2 staff members. Clearly management needs to change again. I really don't know why I bother.
No matter what you order they go out of their way to make it wrong. They could mess up a single order of water. Only come here if you have no opinion of what you want and will eat anything. Hard burnt bread. Cucumbers instead of pickles. You name it they will will screw it up.
Service: 1
Lexus Alvarez
This used to be a great location with fast service but today we counted 5 people working with no customers inside and we waited in the drive thru for almost 30 mins, only 2 cars in front of us. The guy said they were short staffed and then was eating food while working at the drive thru window?? Food was decent though.
Food was awesome. I did and online order for pick up. I arrived about 15 minutes after the order was placed. I arrived the food had not been started. So paid and I filled my cup and sat down. After 10 minutes another customer came in and ordered the same sandwich I did. As he paid he was handed his sandwich and was on his way. I continued to wait another 5 minutes before I asked if everything was ok. The older gentleman asked the name on my order, I informed him. And he asked the young woman about it. She snapped and glared at me saying that what I'm working on. So another few minutes go by and the new guy was just staring at all the finished food like he was high or something, the older guy was professional however flat out lied with the excuses he used. Its whatever the other two put him in a bad spot. But the customer service was rude and insulting! Hence the 2 star! Would have been a one start for customer service alone had the food not been so good.
Atmosphere: 1
Food: 5
Service: 1
Dwayne
I visited to get a sandwich I ordered a couple weeks ago. When I got the Italian club last time it was amazing. This time it was the opposite. The staff where mostly sitting around the lobby. One woman made my sandwich while another walked circles around the kitchen talking LOUDLY on a FaceTime call. She did this from 3:18 when I came in until 3:50. The woman would walk circles and pretend to be busy. But was really just talking on the phone. It was disturbing. 2. THE SANDWICH had so much Cesar dressing I had to wipe most of it and the veggies off my sandwich in order to taste anything else. If I wanted to drink Caser I could have gone to Walmart and bought a bottle much cheaper.
Conclusion This Jimmy Johns is normally good but today it was definitely not. They need to find more crew like the ones here the last two times I visited.
Atmosphere: 2
Food: 2
Service: 2
Ryan Good
Consistently get rude employees that have little to no customer service skills. It's a crapshoot if everything is right with the order. Used to be a regular spot a couple years back but staff sure do make it a point to remind us why we don't like to come back.
Atmosphere: 3
Food: 3
Service: 1
keith reffett
People who work at this place are the rudested out of the fast food places around!!! Teach them some manners!
Atmosphere: 1
Food: 4
Service: 1
Mya Wiley
The manager was so rude and had a bad attitude employees had children eating and throwing food and toys in the lobby the back store was very very filthy I would never visit this location again I never been treated so bad at a restaurant in my life the general manager actually got mad at me and threw my food in the trash I wouldn’t recommend this location to anyone
Doors were locked at 6pm. Employees were inside on their phones and glaring when I walked up and tried door.
Atmosphere: 1
Service: 1
This is the worse Jimmy John's and staff ever, especially the brother with the locks, mustache and beard, who's always there! Don't care About you, no hello when you walk in, take their sweet time to finally ask you what you want, don't pay any attention to what your saying you want on your sandwich, because you have to tell them as they are making your sandwich step by step again! Oh and the lettuce was old and brown, so we threw half away but took the lettuce off what we did eat! This is it, the Last time and I live close by but I'll drive out my way if i want another JJs sandwich! This will be put up on social media, so everyone that don't know will know that this place Sucks! Good night JJs
Food: 1
Service: 1
Probably the worst experience ever waited 15 mins for a sandwich tonight and the 2 people in the store just basically looked at each other on how to make a sandwich smh I had to drive off because I was literally waiting so long
Atmosphere: 1
Food: 1
Service: 1
Nobody in drive thru I pull up they say nothing!!!! I sat hello after 3 min he said we'll be with you in a sec. I said you could of said hello sat there for 10 minutes and nothing they can go to hell
Atmosphere: 1
Food: 1
Service: 1
350 Raytown Jimmy John’s has nice customer service
Atmosphere: 5
Food: 5
Service: 5
We ordered 3 sandwiches and all 3 of them were wrong. We used to come here every week. This horrible service is why we don't come here anymore.
Atmosphere: 1
Food: 1
Service: 1
Consistently get rude employees that have little to no customer service skills. It's a crapshoot if everything is right with the order. Used to be a regular spot a couple years back but staff sure do make it a point to remind us why we don't like to come back.
Edit: tried it again almost a year later. Still a terrible decision
Atmosphere: 1
Food: 3
Service: 1
The service and speed for mobile orders is the best I have seen for fast food. Order for pickup and every time it's ready by the time I get there and I'm in and out in 30s. Never need to go to subway again, jimmy johns is higher quality, faster, and cheaper.
Atmosphere: 5
Food: 5
Service: 5
Months later tried them again. Sat in the drive thru for 20 minutes. Only car in line. Ordered online and pulled up. Was told it's going to be some time before they make my 2 sandwiches. What are they doing in the meal time, considering I WAS THE ONLY CUSTOMER?!?!? From my view from the drive thru window. The 1 male staff member was determined to gain the only females phone number. Wildly inappropriate behavior. A very long time later they FINALLY got around to making my two little sandwiches. They did address the nearly 20 min wait. The male apologized saying they had to clean a single table inside. I work in the food industry. It isn't possible for 1 table to require a 20 buss between 2 staff members. Clearly management needs to change again. I really don't know why I bother.
No matter what you order they go out of their way to make it wrong. They could mess up a single order of water. Only come here if you have no opinion of what you want and will eat anything. Hard burnt bread. Cucumbers instead of pickles. You name it they will will screw it up.
Service: 1
This used to be a great location with fast service but today we counted 5 people working with no customers inside and we waited in the drive thru for almost 30 mins, only 2 cars in front of us. The guy said they were short staffed and then was eating food while working at the drive thru window??
Food was decent though.
Food: 3
Service: 1
Restaurantji Recommends
Food was awesome. I did and online order for pick up. I arrived about 15 minutes after the order was placed. I arrived the food had not been started. So paid and I filled my cup and sat down. After 10 minutes another customer came in and ordered the same sandwich I did. As he paid he was handed his sandwich and was on his way. I continued to wait another 5 minutes before I asked if everything was ok. The older gentleman asked the name on my order, I informed him. And he asked the young woman about it. She snapped and glared at me saying that what I'm working on. So another few minutes go by and the new guy was just staring at all the finished food like he was high or something, the older guy was professional however flat out lied with the excuses he used. Its whatever the other two put him in a bad spot. But the customer service was rude and insulting! Hence the 2 star! Would have been a one start for customer service alone had the food not been so good.
Atmosphere: 1
Food: 5
Service: 1
I visited to get a sandwich I ordered a couple weeks ago. When I got the Italian club last time it was amazing. This time it was the opposite. The staff where mostly sitting around the lobby. One woman made my sandwich while another walked circles around the kitchen talking LOUDLY on a FaceTime call. She did this from 3:18 when I came in until 3:50. The woman would walk circles and pretend to be busy. But was really just talking on the phone. It was disturbing.
2. THE SANDWICH had so much Cesar dressing I had to wipe most of it and the veggies off my sandwich in order to taste anything else. If I wanted to drink Caser I could have gone to Walmart and bought a bottle much cheaper.
Conclusion This Jimmy Johns is normally good but today it was definitely not. They need to find more crew like the ones here the last two times I visited.
Atmosphere: 2
Food: 2
Service: 2
Consistently get rude employees that have little to no customer service skills. It's a crapshoot if everything is right with the order. Used to be a regular spot a couple years back but staff sure do make it a point to remind us why we don't like to come back.
Atmosphere: 3
Food: 3
Service: 1
People who work at this place are the rudested out of the fast food places around!!! Teach them some manners!
Atmosphere: 1
Food: 4
Service: 1
The manager was so rude and had a bad attitude employees had children eating and throwing food and toys in the lobby the back store was very very filthy I would never visit this location again I never been treated so bad at a restaurant in my life the general manager actually got mad at me and threw my food in the trash I wouldn’t recommend this location to anyone
Atmosphere: 1
Food: 1
Service: 1
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