What was pictured on the website for online order at $16 vs. what I received… 😬 Hardly any meat or avocado, and the veggies were soggy. Not impressed with the quality this go around.
Atmosphere: 3
Food: 2
Service: 3
Ever Benavidez
They never have shi
Sandra DeWitt
Don't know what is going on with the store on the weekend,but not happy ,I ordered through the app,2 footlongs like I have before an those sandwiches where right for pick up ,But Todays order of footlongs where missing American cheese on both of them,then the first sandwich missing red onion an oil an vinegar,an very skimpy of turkey,I Normally would let it Go But I was a Subway manger from 1999 to 2001 ,An knows this Not proper Sandwich making,picked up in store ,
Atmosphere: 5
Food: 2
Service: 2
running funk
Dear God, probably one of the worst subway experiences I’ve ever had. And looking at the reviews, something has gone seriously awry at this location. I’m not sure whether it’s management or staff but when I went on a Tuesday night, they were out of everything. They completely disregarded a guy who had either called an order or order through his app, they clearly didn’t have his order completed and instead of working on it, completely disregarded him. He went outside in his car. The four of us inside waiting for our food waited for absolutely forever, and I don’t wanna say the workers were rude, they just seem to know they we’re slow and didn’t have anything we wanted and just seemed more flippant than anything, which is disappointing. Meanwhile after 25 minutes (yes I was still waiting in line), the dude in the car comes back in, the lady behind the counter basically ignored him. I finally got my food. I have no clue whether he did. And I don’t know what the hell was going on with the bread, but we opened our sandwiches up in the car and when we took a bite of the bread, it crumbled into dust all over the car. Honestly, it was just ludicrous. Unfortunately, for them, there is a perfectly legitimate and clean, respectful Jimmy John’s across the street. The recent negative reviews and the sheer amount of failures here suggests management but what do I know. I’m not giving this review to bring them down, but for management to read they need to do better. You have issues with staff, speed, customer service, inventory and food quality. Do better.
Atmosphere: 1
Food: 2
Service: 2
Jesse Specht
The guy with the red beard is the rudest employee I have ever come across and I will never be back. I hope he knows I am doing everything in my power to talk to an actual human being about my experience today. Enjoy your job while you have it
Atmosphere: 4
Food: 3
Service: 1
Frank Kimmons
Ordered a salad bowl, only filled it half way. Charged me almost $10. And to top it off they had No Forks to eat it with!
Atmosphere: 1
Food: 1
Service: 1
Margaret Nance
Have been getting sandwiches from This Subway For year's. In the past always was a decent place to grab a sandwich. I was told to never come back And I won't. First manager accused ME of inappropriate parking in a handicap. My Big toe is broke. Has had conversations with me in The past that were grown up conversations. Today no steak. No service And Will never patronize This Subway. Living in raytown 15 year's. Will never go back again PS checked no kid's present but the manxxxx🤔
Atmosphere: 1
Food: 1
Service: 1
Kelsey Pinzino
Came in store at 8:15 pm sandwich maker was sooo rude. Mumbling and not speaking in full sentences. Seemed annoyed. Kept shouting for someone to come help her make sandwiches. Ingredients were ran down or missing all together.
Pick another location if you need a sub.
Atmosphere: 1
Food: 1
Service: 1
Elo Son
The employees just refused to make cookies for me when I ordered them online for a second time they don't make cookies past 3:00 p.m. every time I stop in they are telling me how they're not going to make any cookies why even offer cookies if you're not going to make them?!
Atmosphere: 1
Food: 1
Service: 1
Robin Gann
This location skimps on toppings you will only get 10 inches of veggies of your 12 inch sub. Additionally, the staff don't know how to use the online ordering system. I placed an order online and knew it wouldn't be ready yet so I was attempting to take a seat in the lobby when one of the staff members asked me for my last name. After supplying my name the staff insisted that I did not have an order or I had to be at the wrong location and got quite hateful about it. As it turns out, that associate just was poorly trained because that's not how their tickets are listed off. So the staff initiated the conversation with me and then became hateful insisting that I didn't know what I was talking about when in actuality they just weren't doing their due diligence. Again I tried to take a seat to wait and then the staff tried to make it seem as if their lack of ticket management system was my fault because it wasn't the order time yet, which was the whole reason for me taking a seat in the first place when the staff chose to initiate this rude and unfortunate interaction.
Extremely Disappointed with Subway’s Response During a Tornado Warning On June 3rd, while Raytown, MO was under a tornado warning, my 73-year-old mother sought shelter inside a Subway restaurant, only to be kicked out while sirens blared. I was on the phone with her at the time and recorded part of our conversation, but due to the loud sirens, I could barely hear her. What made this situation even more dangerous was that she was on foot—and there was an actual tornado on the ground. It is unbelievable that this Subway location would refuse shelter during an emergency. Is this really their policy when lives are at risk? I have attempted multiple times to contact the restaurant, but they have not answered their phone. I have also reached out to the Raytown City Manager and am awaiting a response. Additionally, I plan to notify news sources, as residents of Raytown should be aware that this Subway does not allow people to seek safety during a tornado. This experience was beyond unacceptable, and I sincerely hope management addresses this failure in basic human decency.
Service: 1
Azure Hawk
The chain is going downhill. Just doesn't taste as good as it used to.
Atmosphere: 1
Food: 2
Service: 3
Sharon Slater
I ordered Subway tonight on their app and went and picked them up from the Raytown store. I got home and unwrapped them and were shocked as the buns were burned to a crisp! We asked for them to be toasted but seriously?? They were so badly burned we couldn’t eat them on top of the fact both were made incorrectly! I called them and they said there was nothing they could do to refund my money. I told them I couldn’t believe they saw how badly it was burned and wrapped it and sent it out the door. She then hung up on me!
We then wrapped them up and went back to the store. Waited our turn,as they glared at us, and showed them the sandwiches and asked for a manager. She said she would help us in a minute. She the told us she was the one that wrapped it and saw nothing wrong with it. She said this was what wheat bread looks like!!! I then told her that I’m sure she would be proud if I sent her handiwork to corporate at which time she accused ME of burning the bread!!! I must refer back to the fact that wheat bread normally looks like this. Remember? After she accused me of burning the bread, I was done! We left the sandwiches on the table and walked out the door. I then walked back to the door to see if there was a phone number of a manager or corporate number and they ran wildly to lock the door like I was going to do something to them. 😂 We had given them no reason to think we were a threat at all. We are both in our mid 70’s and pose no threat to them. Following you will see the pathetic sandwiches I have discussed. I am venting because I am tired substandard product and service and this is makes me feel better I suppose. This occurred Thursday evening, May 29, 2025 at 6:00pm. At the Raytown store.
Atmosphere: 1
Food: 1
Service: 1
Curtis Jensen
Eat here every couple of weeks.
Katelyn Huntington
Don’t even bother wasting your money. This is what you get when you pay $9 for a 6’ sandwich.
What was pictured on the website for online order at $16 vs. what I received… 😬 Hardly any meat or avocado, and the veggies were soggy. Not impressed with the quality this go around.
Atmosphere: 3
Food: 2
Service: 3
They never have shi
Don't know what is going on with the store on the weekend,but not happy ,I ordered through the app,2 footlongs like I have before an those sandwiches where right for pick up ,But Todays order of footlongs where missing American cheese on both of them,then the first sandwich missing red onion an oil an vinegar,an very skimpy of turkey,I Normally would let it Go But I was a Subway manger from 1999 to 2001 ,An knows this Not proper Sandwich making,picked up in store ,
Atmosphere: 5
Food: 2
Service: 2
Dear God, probably one of the worst subway experiences I’ve ever had. And looking at the reviews, something has gone seriously awry at this location. I’m not sure whether it’s management or staff but when I went on a Tuesday night, they were out of everything. They completely disregarded a guy who had either called an order or order through his app, they clearly didn’t have his order completed and instead of working on it, completely disregarded him. He went outside in his car. The four of us inside waiting for our food waited for absolutely forever, and I don’t wanna say the workers were rude, they just seem to know they we’re slow and didn’t have anything we wanted and just seemed more flippant than anything, which is disappointing. Meanwhile after 25 minutes (yes I was still waiting in line), the dude in the car comes back in, the lady behind the counter basically ignored him. I finally got my food. I have no clue whether he did. And I don’t know what the hell was going on with the bread, but we opened our sandwiches up in the car and when we took a bite of the bread, it crumbled into dust all over the car. Honestly, it was just ludicrous. Unfortunately, for them, there is a perfectly legitimate and clean, respectful Jimmy John’s across the street. The recent negative reviews and the sheer amount of failures here suggests management but what do I know. I’m not giving this review to bring them down, but for management to read they need to do better. You have issues with staff, speed, customer service, inventory and food quality. Do better.
Atmosphere: 1
Food: 2
Service: 2
The guy with the red beard is the rudest employee I have ever come across and I will never be back. I hope he knows I am doing everything in my power to talk to an actual human being about my experience today. Enjoy your job while you have it
Atmosphere: 4
Food: 3
Service: 1
Ordered a salad bowl, only filled it half way. Charged me almost $10. And to top it off they had No Forks to eat it with!
Atmosphere: 1
Food: 1
Service: 1
Have been getting sandwiches from This Subway For year's. In the past always was a decent place to grab a sandwich. I was told to never come back And I won't. First manager accused ME of inappropriate parking in a handicap. My Big toe is broke. Has had conversations with me in The past that were grown up conversations. Today no steak. No service And Will never patronize This Subway. Living in raytown 15 year's. Will never go back again PS checked no kid's present but the manxxxx🤔
Atmosphere: 1
Food: 1
Service: 1
Came in store at 8:15 pm sandwich maker was sooo rude. Mumbling and not speaking in full sentences. Seemed annoyed. Kept shouting for someone to come help her make sandwiches. Ingredients were ran down or missing all together.
Pick another location if you need a sub.
Atmosphere: 1
Food: 1
Service: 1
The employees just refused to make cookies for me when I ordered them online for a second time they don't make cookies past 3:00 p.m. every time I stop in they are telling me how they're not going to make any cookies why even offer cookies if you're not going to make them?!
Atmosphere: 1
Food: 1
Service: 1
This location skimps on toppings you will only get 10 inches of veggies of your 12 inch sub. Additionally, the staff don't know how to use the online ordering system. I placed an order online and knew it wouldn't be ready yet so I was attempting to take a seat in the lobby when one of the staff members asked me for my last name. After supplying my name the staff insisted that I did not have an order or I had to be at the wrong location and got quite hateful about it. As it turns out, that associate just was poorly trained because that's not how their tickets are listed off. So the staff initiated the conversation with me and then became hateful insisting that I didn't know what I was talking about when in actuality they just weren't doing their due diligence. Again I tried to take a seat to wait and then the staff tried to make it seem as if their lack of ticket management system was my fault because it wasn't the order time yet, which was the whole reason for me taking a seat in the first place when the staff chose to initiate this rude and unfortunate interaction.
Restaurantji Recommends
Extremely Disappointed with Subway’s Response During a Tornado Warning
On June 3rd, while Raytown, MO was under a tornado warning, my 73-year-old mother sought shelter inside a Subway restaurant, only to be kicked out while sirens blared. I was on the phone with her at the time and recorded part of our conversation, but due to the loud sirens, I could barely hear her.
What made this situation even more dangerous was that she was on foot—and there was an actual tornado on the ground. It is unbelievable that this Subway location would refuse shelter during an emergency. Is this really their policy when lives are at risk?
I have attempted multiple times to contact the restaurant, but they have not answered their phone. I have also reached out to the Raytown City Manager and am awaiting a response. Additionally, I plan to notify news sources, as residents of Raytown should be aware that this Subway does not allow people to seek safety during a tornado.
This experience was beyond unacceptable, and I sincerely hope management addresses this failure in basic human decency.
Service: 1
The chain is going downhill. Just doesn't taste as good as it used to.
Atmosphere: 1
Food: 2
Service: 3
I ordered Subway tonight on their app and went and picked them up from the Raytown store. I got home and unwrapped them and were shocked as the buns were burned to a crisp! We asked for them to be toasted but seriously??
They were so badly burned we couldn’t eat them on top of the fact both were made incorrectly! I called them and they said there was nothing they could do to refund my money. I told them I couldn’t believe they saw how badly it was burned and wrapped it and sent it out the door. She then hung up on me!
We then wrapped them up and went back to the store. Waited our turn,as they glared at us, and showed them the sandwiches and asked for a manager. She said she would help us in a minute. She the told us she was the one that wrapped it and saw nothing wrong with it. She said this was what wheat bread
looks like!!!
I then told her that I’m sure she would be proud if I sent her handiwork to corporate at which time she accused ME of burning the bread!!!
I must refer back to the fact that wheat bread normally looks like this. Remember?
After she accused me of burning the bread, I was done! We left the sandwiches on the table and walked out the door. I then walked back to the door to see if there was a phone number of a manager or corporate number and they ran wildly to lock the door like I was going to do something to them. 😂 We had given them no reason to think we were a threat at all. We are both in our mid 70’s and pose no threat to them. Following you will see the pathetic sandwiches I have discussed. I am venting because I am tired substandard product and service and this is makes me feel better I suppose. This occurred Thursday evening, May 29, 2025 at 6:00pm. At the Raytown store.
Atmosphere: 1
Food: 1
Service: 1
Eat here every couple of weeks.
Don’t even bother wasting your money. This is what you get when you pay $9 for a 6’ sandwich.
Food: 1
Service: 1
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