Service wasn’t great unfortunately. I made an online order for pick up which I pre paid for through the app. The payment went through and I had the receipt. My boyfriend picked up my order on my behalf and he got charged for the order —again. He was under the impression the charge did not go through. It did. I went back to get the charge disputed from his card and was going non stop back and forth with the employee.
How are you going to charge for an order when it’s an online pick up order that’s pre paid through the Cinnabon app. I even offered him to just give me the same order again and he refused and told me to talk to the manager. I will not be back to argue over being double charged.
Atmosphere: 1
Food: 1
Service: 1
Shayne Fuller
Friendly, quick and delicious!
Atmosphere: 5
Food: 5
Service: 5
Donovan Olivo
I love Cinnamon and this was on a quick weekend trip that we got 4 rolls and brought them home. Awesome!
Atmosphere: 3
Food: 5
Service: 4
JeBria Neal
Wish I Could Give No Stars! The Associate Was Really Rude & Deleted My Order Multiple Times Because My Coupon Wouldn’t Work That Didn’t Mean I Didn’t Have Funds For Purchase But That Behavior Made Me Really Not Want To Spend My Money There! Especially Since She Found It Funny That I Didn’t Want To Place Order Anymore
Service: 1
Alisa Blevins
Nothing beats a Cinnabon break when shopping with your teenage daughter for Back-to-School clothing! ❤️
Atmosphere: 3
Food: 5
Service: 5
Samuel McNeal
Man when I tell u that Cinnabon was fresh I ain’t lying!!!!! Best Cinnabon I’ve had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Pecanbon
Tina Hefferly
Love going to the location in the Galleria. The guy there is awesome I actually Drive extra past another Cinnabon to get to this location. The young gentleman should be rewarded for keeping customers wanting to come back. Young black guy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Classic Roll
Courtamis Perez
I have developed a problem they are just so good I have been driving over 40 mins every few days for a 4
Atmosphere: 5
Food: 5
Service: 5
Samantha Reynolds
Absolutely ridiculous!! Ordered and paid online so we could have them for Christmas morning, drove 45 min to pick them up, got there 30 min AFTER our order was supposed to be ready, stood there for 5 minutes while both people working just kept looking at us but would not acknowledge us, it was a little confusing considering Christmas is 3 days away so they should be busy, some other people told us they were closed so after finally yelling to get their attention at a tiny stand they confirmed they closed because they had an order to fill ? I had to argue with the extremely rude lady working that I had already paid for my order I just needed to pick it up and she finally while rolling her eyes at me turned around and grabbed my already packaged order that was sitting right there the entire time, I know it's hard to hand out already packaged and paid for orders but this is what you're paid to do, thanks for being absolutely miserable and don't worry we won't be back!!!!
Atmosphere: 1
Service: 1
RE
Web said Tuesday you able to get discount on day old rolls. They said that wasn't true??
The lady was on her phone while taking my order. The iced coffee is not good at all. It tasted like nothing I ever had before. And they also microwaved my buns right before they gave them to me. I wouldn't recommend spending your hard-earned cash somewhere with poor customer service and microwaved sweets.
Brian Swain
Roll was good. Service sucks. No English. Had to point at menu to order. 1 tiny napkin. They dont have any knives. Had to stab at it with a fork to cut it. You know its a messy thing to eat. Give out some napkins and knives!
Ernie DeFrates
Excellent Cinnabon even after 5 days just microwave for 15 seconds delicious.
Robert Myers
Just went yesterday. It was busy and everyone was hard at work. The man at the register was multi tasking at am incredible pace, making a previous order while taking my order and being cordial and extra friendly. I could go to the galleria just to stop by Cinnabon
Donna Koch
Do stores not have District Managers anymore to make sure employees are doing their job? SMH
Service wasn’t great unfortunately. I made an online order for pick up which I pre paid for through the app. The payment went through and I had the receipt. My boyfriend picked up my order on my behalf and he got charged for the order —again. He was under the impression the charge did not go through. It did. I went back to get the charge disputed from his card and was going non stop back and forth with the employee.
How are you going to charge for an order when it’s an online pick up order that’s pre paid through the Cinnabon app. I even offered him to just give me the same order again and he refused and told me to talk to the manager. I will not be back to argue over being double charged.
Atmosphere: 1
Food: 1
Service: 1
Friendly, quick and delicious!
Atmosphere: 5
Food: 5
Service: 5
I love Cinnamon and this was on a quick weekend trip that we got 4 rolls and brought them home. Awesome!
Atmosphere: 3
Food: 5
Service: 4
Wish I Could Give No Stars! The Associate Was Really Rude & Deleted My Order Multiple Times Because My Coupon Wouldn’t Work That Didn’t Mean I Didn’t Have Funds For Purchase But That Behavior Made Me Really Not Want To Spend My Money There! Especially Since She Found It Funny That I Didn’t Want To Place Order Anymore
Service: 1
Nothing beats a Cinnabon break when shopping with your teenage daughter for Back-to-School clothing! ❤️
Atmosphere: 3
Food: 5
Service: 5
Man when I tell u that Cinnabon was fresh I ain’t lying!!!!! Best Cinnabon I’ve had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Pecanbon
Love going to the location in the Galleria. The guy there is awesome I actually Drive extra past another Cinnabon to get to this location. The young gentleman should be rewarded for keeping customers wanting to come back. Young black guy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Classic Roll
I have developed a problem they are just so good I have been driving over 40 mins every few days for a 4
Atmosphere: 5
Food: 5
Service: 5
Absolutely ridiculous!! Ordered and paid online so we could have them for Christmas morning, drove 45 min to pick them up, got there 30 min AFTER our order was supposed to be ready, stood there for 5 minutes while both people working just kept looking at us but would not acknowledge us, it was a little confusing considering Christmas is 3 days away so they should be busy, some other people told us they were closed so after finally yelling to get their attention at a tiny stand they confirmed they closed because they had an order to fill ? I had to argue with the extremely rude lady working that I had already paid for my order I just needed to pick it up and she finally while rolling her eyes at me turned around and grabbed my already packaged order that was sitting right there the entire time, I know it's hard to hand out already packaged and paid for orders but this is what you're paid to do, thanks for being absolutely miserable and don't worry we won't be back!!!!
Atmosphere: 1
Service: 1
Web said Tuesday you able to get discount on day old rolls. They said that wasn't true??
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Classic Cinnamon Roll
Restaurantji Recommends
The lady was on her phone while taking my order. The iced coffee is not good at all. It tasted like nothing I ever had before. And they also microwaved my buns right before they gave them to me. I wouldn't recommend spending your hard-earned cash somewhere with poor customer service and microwaved sweets.
Roll was good. Service sucks. No English. Had to point at menu to order. 1 tiny napkin. They dont have any knives. Had to stab at it with a fork to cut it. You know its a messy thing to eat. Give out some napkins and knives!
Excellent Cinnabon even after 5 days just microwave for 15 seconds delicious.
Just went yesterday. It was busy and everyone was hard at work. The man at the register was multi tasking at am incredible pace, making a previous order while taking my order and being cordial and extra friendly. I could go to the galleria just to stop by Cinnabon
Do stores not have District Managers anymore to make sure employees are doing their job? SMH
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