Firehouse Subs Hanley Road

They have a worker there named Deandre prince who’s constantly on the phone on an app talking about people kids and telling people to pull up to his job to fight . This is not how customer service should be at all

Atmosphere: 1

Food: 1

Service: 1

I have never been to a firehouse sub before until today. And I hate to say I will never be back. The food was OK although the bread was hard and flavorless. It seemed like a healthier option than Subway which is why i thought i would try it. What really got to me was the person who took my order. He acted put out that I did not know the routine of ordering (because it was my first time being there.) when I went to pay, there were three tip options presented to me. I chose the one in the middle. When he saw which one I chose, he rolled his eyes and immediately got even more of an attitude than before he saw my tip. Even though there were no orders before me, he and the other staff sat around talking and made me wait 15 minutes for my order. The sense of entitlement that this man had when he was not nice or polite or helpful to begin with, and I still left him a decent tip, and then with his behavior because he did not feel I left him enough money... There is no reason why I would ever come back to this store. I realize that it's hard to find decent help nowadays so I'm not blaming the store itself. But when you treat people like dirt for leaving you a decent tip, there's no incentive to leave any tip in the future. But if you go to someplace like Subway at least you can see them make your food and you know that they didn't do anything to it. It's sad that places like this allow their employees to behave this way.

Atmosphere: 2

Food: 3

Service: 1

Decent sandwich, the soda machine stinks. The kind with 1,000 options but is always out of stuff (like diet coke today). Guessing it hasn't been cleaned in a while as the head was spitting out syrup in many directions requiring a napkin after each fill.

Atmosphere: 3

Food: 4

Service: 5

My Smoked Turkey Breast subs were missing multiple condiments including the extra cheese I paid for. The bottom bread was soggy & the turkey was wet like it was sitting in water. These establishments need to READ THEIR TICKETS. Bad experience

Food: 2

I ordered a steak and cheese sub. The sandwich was ice cold like it was premade and sat in a cooler. This was my first and last visit to this location. I wouldn’t recommend anyone order pick up. Go inside and order because they obviously can’t be trusted to do things correctly. Very disappointing. I received an email from corporate that I’d receive a call from the manager of this location in a few days and no one has called all week. I don’t expect to hear from anyone, from the looks of the one star reviews this manager is okay with employees half assing their job. There are better locations save yourself the headache and go to one of those instead. They should have shut this one down and not the one on Hampton.

Atmosphere: 3

Food: 1

Service: 3

First time at a Firehouse. I got a large steak, and cheese. Absolutely, horrible. The steak comes in a bag, and they steam it?? I've always had steak, and cheese subs where the meat is cooked on a flat grille. I paid $14.25 for about $3.25 of product. Definitely not ever coming back. Please, don't send me your generic automated response about a better future experience. Thanks. ??

Update 20 Aug. I just heated up a Walmart Steak and Cheese in the microwave. 1/4 the price.....4 times the quality. Straight up, Serious.

Atmosphere: 4

Food: 1

Service: 4

I ordered soup, they put a fork in the bag. 10/10 commentary on human experience in 2024.

The food was pretty good.

Food: 4

Recommended dishes: Firehouse Sub with Pickle

Food was pretty good. However, not quite what I asked for. Service was horrible. It was a bunch of teenagers who could care less about being there. They were pretty rude and rushed my order as if my order was burdening them…

Atmosphere: 2

Food: 4

Service: 1

If ur white don't even bother. Reverse racism at its finest.

Absolutely love this store! Always good! I always get the Italian sandwich everything cold it is so amazing and then I also recommend the hook and ladder hot. The people working at this store are always very nice with smiles even when busy! Love this store

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder, Italian

Great food, friendly staff and a comfortable atmosphere.

Dietary restrictions: They seem concerned about getting it right with any allergies

Kid-friendliness: They have a kids combo and some firehouse for kids.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie, Chicken Parm Meatball, Chips

Absolutely love this place!!!!!

Atmosphere: 5

Food: 5

Service: 5

they got rid of all the hot sauces

Atmosphere: 1

Food: 1

Service: 1

Food was good.

Parking: Plenty of parking on lot.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Firehouse Sub with Pickle