Firehouse Subs Hanley Road

Excellent subs. My favorite! Great rewards program. Really friendly employees. Clean restaurant. Fast service

Atmosphere: 5

Food: 5

Service: 5

Clean and friendly environment with quality food.

Atmosphere: 5

Food: 5

Service: 5

Great staff, clean and friendly

Atmosphere: 5

Food: 5

Service: 5

The food is good but here again it is expensive in comparison to other sub shops that I've eaten. Employees are nice friendly. The restaurant is clean however it is expensive.

Atmosphere: 3

Food: 4

Service: 5

My family and I came in today when it looked as if management was there and things went fine but then there was a shift change, management left. Today 8/13/2025 at 4:25 the employees working completely ignored us when we tried asking for a box so we could leave and they were in the kitchen SMOKING POT!!! I had my children in there with me so we rushed out as my kids don’t need to be in a restaurant where employees are smoking pot, talking crap about people and being rude. This is a severe health hazard!

Atmosphere: 1

Food: 4

Service: 1

Ordered the Hook and Ladder. Couldn't taste anything but onions because they were cut so thick. White onions are too strong. Disappointed.

Atmosphere: 3

Food: 2

Service: 3

The manager there is so rude and she looked like she was high, I will never come back there until she is fired. The food wasn't right either.

Atmosphere: 1

Food: 1

Service: 1

FIREHOUSE SUBS ARE THE BEST SUBS IN ST LOUIS AND THE SERVICE IS ON POINT!

Atmosphere: 5

Food: 5

Service: 5

I cater here for our business fairly frequently and it’s normally always a solid experience. This last go, there was a manager there that rubbed me the wrong way. I see a lot of comments with similar stories about the same person, too. Their website was down, so I called to order 10 sandwiches. She was confrontational and condescending on the phone, dismissive in person, and was openly talking trash about me to her coworker while I was paying the bill. Then she burnt my lunch date’s sandwich and served it to her anyways. Not once did either of us do anything to deserve to be treated in such a way and it was truly embarrassing.

Atmosphere: 1

Food: 4

Service: 1

All I asked for my food to be wrapped secured for a door dash order and they didn't, looked like my food been tampered with. If a person request a service so simple should have and could have been done then after spending over $70 the manager says sorry and hung up on me. Very unprofessional and poor service her day is coming where she receives the same treatment if not worse. Treat people the way you want to be treated

Atmosphere: 1

Food: 1

Service: 1

We ordered the Large Jamaican listing No Onions, light lettuce and light Mayo. Of course there was an entire onion, a head of lettuce and the amount of mayo made my chest hurt. We first shared this sandwich coming home from St. Augustine, and the four or five other times we ordered the Jamaican from this location it was wonderful. Definitely poor performance tonight.

Atmosphere: 4

Food: 1

Service: 4

People working here mainly one lady on sunday afternoon on may 25 was rude and unprofessional to customers.

Atmosphere: 1

Food: 1

Service: 1

The sandwich are generally good but sometimes they give you smaller end pieces of bread and try to pass it off as a regular size sandwich.

Atmosphere: 2

Food: 4

Service: 1

Firehouse subs always has tasty sub options for everyone. We ordered the medium Engineer (with wheat, no onions, no Mayo, and spicy Cajun Mayo modifiers) and a large Turkey, Bacon, Ranch subs without modifications. We loved both. Bread and sub ingredients were fresh and extremely satisfying. We never receive bad service or messed up orders. Bonus? Firehouse supports first responders and loves military...active, retired, or veterans!

Atmosphere: 5

Food: 5

Service: 5

They have a worker there named Deandre prince who’s constantly on the phone on an app talking about people kids and telling people to pull up to his job to fight . This is not how customer service should be at all

Atmosphere: 1

Food: 1

Service: 1