Slowest place I have ever seen. Waiting almost 20 minutes and counting for order. After waiting 10 minutes to place order. Employees cussing to each other. Not a single clean table in the place. Looks like a school cafeteria. Drive thru is moving fine tho. 8 cars have pulled in and ordered and picked up food since we have been waiting. No chance I'm coming back to this place!
Ashley Hoeppner
Took 45 min to get a Crunchwrap and a Famous bowl.
Jennifer Davis
We chose to dine in. Walking in the door the smell of the bathroom was the only thing you could smell. However, it got worse the farther away you got from the actual bathrooms. Our table was disgusting. The windowsills were full of filth, the booth seat was ripped. They DID try to freshen the place up with some fake flowers on each table. When I returned to the table with our food order, we decided the atmosphere was too gross to be able to enjoy our food. We picked it up and left, would rather eat in the car. My teenage son lost his appetite. The food gets 2 stars. The chicken was full of fat and the Mac and cheese was crunchy. Richmond needs to shut this place down.
John B
Can't add napkins to Dash orders ? I've dropped 100 bucks here in past 4 days, can't get a napkin ? Come on man.
Chillis Willis
Filthy my food wasn't correct and it was cold.
Quincy Livingston
Ordered 3 combos chicken dark meat and our side of French fries were old and cold I ordered a e piece and only 1 piece was half way fresh other was old and cold this kfc is horrible and disgusting will never go back who ever is the manager there need to be fired and including the employees
Donna Schlotzhauer
My husband and I went there tonight. He wanted to try their new chicken nuggets. I had two piece white meat with biscuit chicken tasted terrible, I couldn't eat it. The biscuit was ok. My husband's meal was about the same fries were room temp. The dining area was very dirty and unkept. There was no ice in the machine ... It was froze up? Probably won't go back.
Sarah Arnold
Went through drive-thru and ordered 2 of the famous bowls with medium drinks. Was pulled around even though there was no one else in drive-thru except one person that was getting ready to order. Got the food brought out to us and it was mildly cold, not extremely cold- just not hot enough to melt the shredded cheese. The worst part was how dang salty the chicken pieces were on it. It was so bad it felt like it was burning my tongue. I can't imagine anyone wanting to eat that much salt and only mildly warm at that. Not a pleasant experience with it food wise. The young woman that was working drive-thru was very nice and polite- props to her! They did get the food out quickly after they pulled us around. All in all, good experience for the most part with customer service; totally different experience with food quality- 0/10 for that area.
Amanda C.
2nd time my husband has picked up an order on his way home and the 2nd time the order was bad. The first time the chicken was burnt. This time he ordered a 6 piece thigh and leg bucket with coleslaw and mashed potatoes no gravy. What he got was 6 legs no thighs mac and cheese no slaw and mashed potatoes smothered in gravy. This is the WORST KFC we have ever ordered from.
Food: 1
Recommended dishes: Bottled Water
Heather Germann
Filthy! The soda machine was nasty, had black gunk in the drain tray and around buttons, several tasted like carbonation. Dining area had not been cleaned. Booths were black at the bottoms near floor and had rips. Every glass surface had hand prints, smears. Walls the same way. Glanced in the kitchen and there was trash and food all over the floors. Nuggets and fries were cold. Cinnamon twist tasted like chemicals!!! Returned the cinnamon twist and they offered 3 cinnamon buns to replace them. On every door there was a No Refund post. (They must have a lot of refund requests?) I do have to say the person who took my order and the one who gave me sauce packets were very polite.
Went there around 9 pm. Kitchen was closed and they were out of chicken except the 2 saucy nugget combos we did get. One was with fries the other with mac and cheese. The nuggets were old and cold, the fries were cold, the drinks were flat, and they didn't give us our biscuits.
Atmosphere: 2
Food: 1
Service: 3
Aaron Legg
The food was old and gross, will not be back.
Atmosphere: 1
Food: 1
Service: 1
Jayden Lamar
Forgot an apple pie in a 4 piece.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chicken Sandwich
Jacob Van Oster
Worst business in town, can't even get a 2 item order right, or answer the phone when I call so we can try to resolve the issue, nowonder they have a 2.9 star review,
Atmosphere: 1
Food: 1
Service: 1
dale haas
What a joke. If I park my truck and make the effort to walk in to place an order I expect to be waited on. Not to stand there for a good 5 minutes and watch 9 cars go through drive through. It was so bad other costumes were going behind the counter and getting there onw condiments. Needless to say I walked out and went across the street
Slowest place I have ever seen. Waiting almost 20 minutes and counting for order. After waiting 10 minutes to place order. Employees cussing to each other. Not a single clean table in the place. Looks like a school cafeteria. Drive thru is moving fine tho. 8 cars have pulled in and ordered and picked up food since we have been waiting. No chance I'm coming back to this place!
Took 45 min to get a Crunchwrap and a Famous bowl.
We chose to dine in. Walking in the door the smell of the bathroom was the only thing you could smell. However, it got worse the farther away you got from the actual bathrooms.
Our table was disgusting. The windowsills were full of filth, the booth seat was ripped.
They DID try to freshen the place up with some fake flowers on each table.
When I returned to the table with our food order, we decided the atmosphere was too gross to be able to enjoy our food. We picked it up and left, would rather eat in the car.
My teenage son lost his appetite.
The food gets 2 stars. The chicken was full of fat and the Mac and cheese was crunchy.
Richmond needs to shut this place down.
Can't add napkins to Dash orders ? I've dropped 100 bucks here in past 4 days, can't get a napkin ? Come on man.
Filthy my food wasn't correct and it was cold.
Ordered 3 combos chicken dark meat and our side of French fries were old and cold I ordered a e piece and only 1 piece was half way fresh other was old and cold this kfc is horrible and disgusting will never go back who ever is the manager there need to be fired and including the employees
My husband and I went there tonight. He wanted to try their new chicken nuggets. I had two piece white meat with biscuit chicken tasted terrible, I couldn't eat it. The biscuit was ok. My husband's meal was about the same fries were room temp. The dining area was very dirty and unkept. There was no ice in the machine ... It was froze up? Probably won't go back.
Went through drive-thru and ordered 2 of the famous bowls with medium drinks. Was pulled around even though there was no one else in drive-thru except one person that was getting ready to order. Got the food brought out to us and it was mildly cold, not extremely cold- just not hot enough to melt the shredded cheese. The worst part was how dang salty the chicken pieces were on it. It was so bad it felt like it was burning my tongue. I can't imagine anyone wanting to eat that much salt and only mildly warm at that. Not a pleasant experience with it food wise. The young woman that was working drive-thru was very nice and polite- props to her! They did get the food out quickly after they pulled us around. All in all, good experience for the most part with customer service; totally different experience with food quality- 0/10 for that area.
2nd time my husband has picked up an order on his way home and the 2nd time the order was bad. The first time the chicken was burnt. This time he ordered a 6 piece thigh and leg bucket with coleslaw and mashed potatoes no gravy. What he got was 6 legs no thighs mac and cheese no slaw and mashed potatoes smothered in gravy. This is the WORST KFC we have ever ordered from.
Food: 1
Recommended dishes: Bottled Water
Filthy! The soda machine was nasty, had black gunk in the drain tray and around buttons, several tasted like carbonation. Dining area had not been cleaned. Booths were black at the bottoms near floor and had rips. Every glass surface had hand prints, smears. Walls the same way. Glanced in the kitchen and there was trash and food all over the floors. Nuggets and fries were cold. Cinnamon twist tasted like chemicals!!! Returned the cinnamon twist and they offered 3 cinnamon buns to replace them. On every door there was a No Refund post. (They must have a lot of refund requests?) I do have to say the person who took my order and the one who gave me sauce packets were very polite.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Went there around 9 pm. Kitchen was closed and they were out of chicken except the 2 saucy nugget combos we did get. One was with fries the other with mac and cheese. The nuggets were old and cold, the fries were cold, the drinks were flat, and they didn't give us our biscuits.
Atmosphere: 2
Food: 1
Service: 3
The food was old and gross, will not be back.
Atmosphere: 1
Food: 1
Service: 1
Forgot an apple pie in a 4 piece.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chicken Sandwich
Worst business in town, can't even get a 2 item order right, or answer the phone when I call so we can try to resolve the issue, nowonder they have a 2.9 star review,
Atmosphere: 1
Food: 1
Service: 1
What a joke. If I park my truck and make the effort to walk in to place an order I expect to be waited on. Not to stand there for a good 5 minutes and watch 9 cars go through drive through. It was so bad other costumes were going behind the counter and getting there onw condiments. Needless to say I walked out and went across the street
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