1 star is giving too much credit here. We have submitted complaints before this as well… We ordered burgers tonight and had hair in both of ours along with missing items in our order as well as incorrect adjustments to each. It’s super frustrating to order takeout, get home and settled and then sit down to this. This location needs to undergo new ownership, management and team operations. Owner - expect more from your management. Management - train, follow up and expect more from your team. Team ops - execute the process and be consistent…………
Atmosphere: 1
Food: 1
Service: 1
Joy Briant
November 6, 2024, I witnessed an employee (did not know if he was on duty or off duty) outside playing with a dog in a customers car in front of me in the drive-thru. He then went in and began preparing an order without washing his hands. No hair net.. nothing but was in and around food, etc Would you want him preparing your food after having a slobbering dog licked all over his hands? I DO NOT! I have animals. I love them, but I don't want to eat after someone else's dog slobber. I politely mentioned it to the lady who took my order that someone should really address the fact that that guy just came in and hadn't washed his hands. She just kind of nodded her head, and I said thank you. November 6, I called the store and spoke with Curtis, the acting manager. He was very short and rude. He stated he was there last night (November 6) and knew what I was talking about. This was his response to my concern about it being gross.. "The individual wasn't on the clock, and I sent him home. Can I help you with anything else? What can I DO for you? " He hung up on me while I was asking.. why was anyone off the clock entering the side door? It's posted? It's clearly marked that you're not supposed to be coming in and out that door if you're off the clock. Guess he didn't like that question.. that's ok. Corporate was very interested. Do better, Curtis. No worries, I knew better than to go to Sonic to begin with ..a look at the reviews will show what I'm talking about. Cleaning the store up a little bit and maybe making sure the orders are prepared correctly is where I think you should start.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Dr Pepper
Tim Sharp
I work in Richmond and visit this location often. I always order a small blast with chocolate. Very rarley is it ever made correctly, they always forget to add the chocolate! Today I asked the girl at the drive through window and she assured me it was in there just blended up into the blast. When I get back to work and start eating it, there's no chocolate AGAIN!! So frustrating!
Atmosphere: 1
Food: 1
Service: 1
Kaylynn Rose
We had to go back twice because both times our sodas had holes in the bottom of our drinks and is now all over our car.
MICHAEL GOVER
Nice sonic. Fast service ..
Atmosphere: 5
Food: 5
Service: 5
Jimmie Sample
Great food great service great shakes plus 8pm to close is happy hour plus some days all day... which means half price shakes and drinks yum
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Sticks, Mozzarella Sticks, Dr Pepper, Tots, Fries, Hand Made Onion Rings, Chili Cheese Coney, Jr Deluxe Cheeseburger, Sonic Cheeseburger, Chili Cheese Fries
Derek Worth
This sonic is always great to go to, staff is friendly and fast, food is always good.
Atmosphere: 5
Food: 5
Service: 5
Rick Gilmore
Stopped by after a long day, stuttered and changed my order several times. Dude on the speaker, Eli, didn't miss a beat, got it completely perfect and out quick. We were very impressed!
Atmosphere: 5
Food: 4
Service: 5
Edna Ellis
Only had vanilla shake and Sonic blast. But they were delicious ?
We are regulars at this location. When we get Ashley, don't know her last name, everything is always correct. Sadly, when its not her they bring things out incorrectly and get the orders wrong a lot. I HIGHLY RECOMMEND her. Great job....
Atmosphere: 4
Food: 5
Service: 5
Rick Lindsey
Always seems to be fresh.. Thanks for those amazing burgers lol...
Debbie Douglas
Never fails always good sadly I have to travel an hour+ to have some good Sonic . Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney
Burgandy Marrant
Love Carrollton Sonic Drive In. The employees and managers there are great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sonic Blast Made with M&M’S Minis Chocolate Candies, Honey BBQ Boneless Wings, Crispy Tender Dinner, Hand Made Onion Rings
1 star is giving too much credit here. We have submitted complaints before this as well… We ordered burgers tonight and had hair in both of ours along with missing items in our order as well as incorrect adjustments to each. It’s super frustrating to order takeout, get home and settled and then sit down to this. This location needs to undergo new ownership, management and team operations. Owner - expect more from your management. Management - train, follow up and expect more from your team. Team ops - execute the process and be consistent…………
Atmosphere: 1
Food: 1
Service: 1
November 6, 2024, I witnessed an employee (did not know if he was on duty or off duty) outside playing with a dog in a customers car in front of me in the drive-thru. He then went in and began preparing an order without washing his hands. No hair net.. nothing but was in and around food, etc
Would you want him preparing your food after having a slobbering dog licked all over his hands? I DO NOT! I have animals. I love them, but I don't want to eat after someone else's dog slobber.
I politely mentioned it to the lady who took my order that someone should really address the fact that that guy just came in and hadn't washed his hands. She just kind of nodded her head, and I said thank you.
November 6, I called the store and spoke with Curtis, the acting manager. He was very short and rude. He stated he was there last night (November 6) and knew what I was talking about. This was his response to my concern about it being gross.. "The individual wasn't on the clock, and I sent him home. Can I help you with anything else? What can I DO for you? " He hung up on me while I was asking.. why was anyone off the clock entering the side door? It's posted? It's clearly marked that you're not supposed to be coming in and out that door if you're off the clock. Guess he didn't like that question.. that's ok. Corporate was very interested.
Do better, Curtis.
No worries, I knew better than to go to Sonic to begin with ..a look at the reviews will show what I'm talking about. Cleaning the store up a little bit and maybe making sure the orders are prepared correctly is where I think you should start.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Dr Pepper
I work in Richmond and visit this location often. I always order a small blast with chocolate. Very rarley is it ever made correctly, they always forget to add the chocolate! Today I asked the girl at the drive through window and she assured me it was in there just blended up into the blast. When I get back to work and start eating it, there's no chocolate AGAIN!! So frustrating!
Atmosphere: 1
Food: 1
Service: 1
We had to go back twice because both times our sodas had holes in the bottom of our drinks and is now all over our car.
Nice sonic. Fast service ..
Atmosphere: 5
Food: 5
Service: 5
Great food great service great shakes plus 8pm to close is happy hour plus some days all day... which means half price shakes and drinks yum
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Sticks, Mozzarella Sticks, Dr Pepper, Tots, Fries, Hand Made Onion Rings, Chili Cheese Coney, Jr Deluxe Cheeseburger, Sonic Cheeseburger, Chili Cheese Fries
This sonic is always great to go to, staff is friendly and fast, food is always good.
Atmosphere: 5
Food: 5
Service: 5
Stopped by after a long day, stuttered and changed my order several times. Dude on the speaker, Eli, didn't miss a beat, got it completely perfect and out quick. We were very impressed!
Atmosphere: 5
Food: 4
Service: 5
Only had vanilla shake and Sonic blast. But they were delicious ?
Food: 5
Service: 5
They literally discontinued ice cream cones!!!???
Restaurantji Recommends
We are regulars at this location. When we get Ashley, don't know her last name, everything is always correct. Sadly, when its not her they bring things out incorrectly and get the orders wrong a lot. I HIGHLY RECOMMEND her. Great job....
Atmosphere: 4
Food: 5
Service: 5
Always seems to be fresh.. Thanks for those amazing burgers lol...
Never fails always good sadly I have to travel an hour+ to have some good Sonic . Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney
Love Carrollton Sonic Drive In. The employees and managers there are great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sonic Blast Made with M&M’S Minis Chocolate Candies, Honey BBQ Boneless Wings, Crispy Tender Dinner, Hand Made Onion Rings
Some of the worst fast food I have ever had
Atmosphere: 3
Food: 2
Service: 3
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