Workers play too much and can't even treat their own employees with respect. Picked up my mobile order and noticed them harassing/bullying other coworkers. Especially when they're younger. Dude looked young and it was probably his first job. Treat others with respect and you might actually get some people to respect you and want to work for you.
Atmosphere: 1
Food: 1
Service: 1
Shelby Lynch
This is the worse Jimmy John’s I’ve ever been to. Rude staff, slow service and they always mess up your sandwich.
Atmosphere: 1
Food: 1
Service: 1
Sherree Thornton
Every sandwich we purchased was incorrect, 7 to be clear. The bread was hard and we are traveling, so it was really disappointing when we hit the highway and realized they were all incorrect. Tomatoes were on everything, pickles were ordered for 4 out of the 7 and 1 had pickles. Jimmy Johns is our go to for subs at home so we were really disappointed with this visit.
Atmosphere: 3
Food: 2
Service: 1
Jimmy Warren
Can't get a simple order correct.
Atmosphere: 1
Food: 1
Service: 1
BI Professional
After living in St. Robert for about a year, we've come to recognize a pattern: because of the town's proximity to the freeway, many restaurants seem to cater to one-time travelers rather than returning locals. That economic reality shapes the experience—at too many places, food quality is low, customer service is indifferent or outright rude, and there’s little incentive to improve. We've had enough bad experiences at Panera Bread, Burger King, and Ocean Buffet here that we've stopped going entirely.
But Jimmy John’s is the exception.
This drive-thru sandwich shop has become one of our absolute favorite spots in town—not because it’s fancy, but because it gets the fundamentals right. The sandwiches are consistently delicious, and the bread in particular is addictive: soft, chewy, flavorful, and always fresh. It’s simple food done very well.
What truly sets this Jimmy John’s apart, though, is the consistent courtesy and professionalism of the staff. Every time we’ve needed help—whether asking for a substitution, clarification, or even just a moment of patience—we’ve been met with kindness and respect. That’s a rare thing in this town.
Another standout detail: there’s no push for tipping. No guilt-laden kiosks preloading 20% gratuities. No passive-aggressive tip jars. And when we do offer a tip because the service genuinely deserves it, the staff is visibly surprised and sincerely grateful. It’s clear they’re just doing a good job because that’s how they run their business—not because they expect extra money for basic decency.
If you’re someone spending money in St. Robert and getting let down at other restaurants, I’d suggest moving your dollars over to Jimmy John’s. They’ve earned our loyalty through great food, solid service, and a refreshing lack of the entitlement we’ve seen elsewhere.
Support places that treat people well. Jimmy John’s does.
Atmosphere: 5
Food: 5
Service: 5
Darrien Mackiel
They made my sandwich with all the toppings besides the meat and cheese.. how
Edit** Went back today and they made it right. Thank you
Food: 4
Service: 5
Timmy Jones
Marty and Jacolby are awesome dudes they made sure we was great with everything,great customer service. Kept asking if we good 10/10 experience definitely recommend eating at this jimmy johns.
Atmosphere: 5
Food: 5
Service: 5
Christina Moore
Marty is ABSOLUTELY amazing! He always makes sure your order is made the way you want it! This location is the best location hands down!
Atmosphere: 5
Food: 5
Service: 5
Aaron Beam
Went in and got our food rather fast and fresh. Manager was juggling phone calls, online orders, uber eats drives, walk-in customers, drive-thru customers, and people coming in and yelling at him for not answer the phone. The manager handled this situation perfectly and I wish I would have gotten his name as he handled a situation that even the customers sitting down were annoyed by.
Atmosphere: 5
Food: 5
Service: 5
Steven Wade
I ordered a #4 Turkey Tom and I got a bun and provolone cheese only. How hard is it to make a damn sandwich. Can I have some turkey please?
I’m a regular customer here. They weren’t busy but the person was really rushing my order and I couldn’t get through my customizations. He also never asked for my rewards account and when I told him I had one he didn’t add me so I never got points for this transaction.
Atmosphere: 4
Food: 3
Service: 1
Jill Jones
Honestly, I do not get it. I have been to this location a few times and the subs are never ready on time. I placed a large order on a day when I’m certain they’re less busy but I still had to wait half an hour after the requested time. They’re polite enough but that kind of wait while majorly inappropriate music is blasting in the space is just too much to take.
Atmosphere: 1
Service: 2
Brian Emmons
My family and I were traveling, and after about 7 hours on the road, we stopped here. Our first impression was that the store was closed as nothing showed that it was open, including neon's being off. When we ordered, the girl taking order was short mannered and just unpleasant. I tried ordering an item that was advertised in the store, to which I was informed they didn't have that anymore, and she argued that it wasn't until I showed her the sign.
Halfway through ordering, another lady steps in to finish taking our. She was more pleasant but messed up the order, not confirming what she put into the system. One of the 5 items was completely wrong, and two others lacked additional ingredients that were paid for. We were 30 minutes down the road for a picnic before noticing this establishment's shortcomings.
To add to the issue, I called the store to inform them of the issue, and the lady I talked to seemed to not care at all. The order was placed just before 3pm on 1 Jan 2025. Way to ring in the new year.
Atmosphere: 3
Food: 1
Service: 1
Lorelei Santini
Girl taking orders was so not nice!! Was so rude and unhelpful! Meat coming out of sandwhich overall not great. And the the toilets didn’t flush either…
Atmosphere: 2
Food: 3
Service: 1
Angie Hall
The gal that took our order was very angry. She couldn’t answer any questions We had. There wasn’t anyone in the restaurant so she wasn’t over worked from what we could see. I’m not sure why She was so Mad at us!?? Unwrapped our sandwiches the meat & cheese was completely Out of the bread!! I will say the bread was very fresh & good after I reassembled it….. The inside wasn’t that picked up. My husband went up before we left & a thin young man was VERy kind. Ordered a cookie & he offered us to sign up for rewards. The gal Never said a word about it??!! He & the sandwich maker guy thanked us for coming in. Which was Very nice. ……..The way I see it is If people like us do not stop in then They won’t need to stay open. A smile & thankful goes along way.
Workers play too much and can't even treat their own employees with respect. Picked up my mobile order and noticed them harassing/bullying other coworkers. Especially when they're younger. Dude looked young and it was probably his first job. Treat others with respect and you might actually get some people to respect you and want to work for you.
Atmosphere: 1
Food: 1
Service: 1
This is the worse Jimmy John’s I’ve ever been to. Rude staff, slow service and they always mess up your sandwich.
Atmosphere: 1
Food: 1
Service: 1
Every sandwich we purchased was incorrect, 7 to be clear. The bread was hard and we are traveling, so it was really disappointing when we hit the highway and realized they were all incorrect. Tomatoes were on everything, pickles were ordered for 4 out of the 7 and 1 had pickles. Jimmy Johns is our go to for subs at home so we were really disappointed with this visit.
Atmosphere: 3
Food: 2
Service: 1
Can't get a simple order correct.
Atmosphere: 1
Food: 1
Service: 1
After living in St. Robert for about a year, we've come to recognize a pattern: because of the town's proximity to the freeway, many restaurants seem to cater to one-time travelers rather than returning locals. That economic reality shapes the experience—at too many places, food quality is low, customer service is indifferent or outright rude, and there’s little incentive to improve. We've had enough bad experiences at Panera Bread, Burger King, and Ocean Buffet here that we've stopped going entirely.
But Jimmy John’s is the exception.
This drive-thru sandwich shop has become one of our absolute favorite spots in town—not because it’s fancy, but because it gets the fundamentals right. The sandwiches are consistently delicious, and the bread in particular is addictive: soft, chewy, flavorful, and always fresh. It’s simple food done very well.
What truly sets this Jimmy John’s apart, though, is the consistent courtesy and professionalism of the staff. Every time we’ve needed help—whether asking for a substitution, clarification, or even just a moment of patience—we’ve been met with kindness and respect. That’s a rare thing in this town.
Another standout detail: there’s no push for tipping. No guilt-laden kiosks preloading 20% gratuities. No passive-aggressive tip jars. And when we do offer a tip because the service genuinely deserves it, the staff is visibly surprised and sincerely grateful. It’s clear they’re just doing a good job because that’s how they run their business—not because they expect extra money for basic decency.
If you’re someone spending money in St. Robert and getting let down at other restaurants, I’d suggest moving your dollars over to Jimmy John’s. They’ve earned our loyalty through great food, solid service, and a refreshing lack of the entitlement we’ve seen elsewhere.
Support places that treat people well. Jimmy John’s does.
Atmosphere: 5
Food: 5
Service: 5
They made my sandwich with all the toppings besides the meat and cheese.. how
Edit**
Went back today and they made it right. Thank you
Food: 4
Service: 5
Marty and Jacolby are awesome dudes they made sure we was great with everything,great customer service. Kept asking if we good 10/10 experience definitely recommend eating at this jimmy johns.
Atmosphere: 5
Food: 5
Service: 5
Marty is ABSOLUTELY amazing! He always makes sure your order is made the way you want it! This location is the best location hands down!
Atmosphere: 5
Food: 5
Service: 5
Went in and got our food rather fast and fresh. Manager was juggling phone calls, online orders, uber eats drives, walk-in customers, drive-thru customers, and people coming in and yelling at him for not answer the phone. The manager handled this situation perfectly and I wish I would have gotten his name as he handled a situation that even the customers sitting down were annoyed by.
Atmosphere: 5
Food: 5
Service: 5
I ordered a #4 Turkey Tom and I got a bun and provolone cheese only. How hard is it to make a damn sandwich. Can I have some turkey please?
Restaurantji Recommends
I’m a regular customer here. They weren’t busy but the person was really rushing my order and I couldn’t get through my customizations. He also never asked for my rewards account and when I told him I had one he didn’t add me so I never got points for this transaction.
Atmosphere: 4
Food: 3
Service: 1
Honestly, I do not get it. I have been to this location a few times and the subs are never ready on time. I placed a large order on a day when I’m certain they’re less busy but I still had to wait half an hour after the requested time. They’re polite enough but that kind of wait while majorly inappropriate music is blasting in the space is just too much to take.
Atmosphere: 1
Service: 2
My family and I were traveling, and after about 7 hours on the road, we stopped here. Our first impression was that the store was closed as nothing showed that it was open, including neon's being off. When we ordered, the girl taking order was short mannered and just unpleasant. I tried ordering an item that was advertised in the store, to which I was informed they didn't have that anymore, and she argued that it wasn't until I showed her the sign.
Halfway through ordering, another lady steps in to finish taking our. She was more pleasant but messed up the order, not confirming what she put into the system. One of the 5 items was completely wrong, and two others lacked additional ingredients that were paid for. We were 30 minutes down the road for a picnic before noticing this establishment's shortcomings.
To add to the issue, I called the store to inform them of the issue, and the lady I talked to seemed to not care at all. The order was placed just before 3pm on 1 Jan 2025. Way to ring in the new year.
Atmosphere: 3
Food: 1
Service: 1
Girl taking orders was so not nice!! Was so rude and unhelpful! Meat coming out of sandwhich overall not great. And the the toilets didn’t flush either…
Atmosphere: 2
Food: 3
Service: 1
The gal that took our order was very angry. She couldn’t answer any questions We had. There wasn’t anyone in the restaurant so she wasn’t over worked from what we could see. I’m not sure why She was so Mad at us!?? Unwrapped our sandwiches the meat & cheese was completely Out of the bread!! I will say the bread was very fresh & good after I reassembled it….. The inside wasn’t that picked up. My husband went up before we left & a thin young man was VERy kind. Ordered a cookie & he offered us to sign up for rewards. The gal Never said a word about it??!! He & the sandwich maker guy thanked us for coming in. Which was Very nice.
……..The way I see it is If people like us do not stop in then They won’t need to stay open.
A smile & thankful goes along way.
Atmosphere: 1
Food: 3
Service: 1
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